Hyatt Regency Vancouver

I was charged $100.12 for seven calls totalling less than 15 minutes combined to Vancouver Island. Needless to say I am not happy over such a hideous rip-off and I will never stay at the Hyatt again. I expected a charge and probably would have paid $50.00 with no more than a grimace but $100.12 was absolutely to much of a rip off. One call went to an answering machine and lasted no more than 30 seconds and I was charged $10.47 plus tax.

Call concierge to call for whistler bus she said come down to the desk . Ok went to desk she said you should call them yourself greyhound. And by the way they are American they don't understand we are in Vancouver so it's better to go to the bus depot. Don't call them go there , it's pouring outside. Not very helpful and insulted the American greyhound

The hotel is in an excellent location, close to shopping and tourist attractions. Staff are polite and the service by the staff is very good. Rooms are clean. The pool is a small outdoor one and in a poor location. Beware of the $50 per day that they charge your credit card. We were not informed it was per day and on check in we were told there would be a fifty dollar charge for incidentals. Then the next day we noticed another $300 taken for "incidentals". This $350 could be a lot of money for those with children etc. They also told us that it would take 3-5 business days to have the hold removed and that it was the banks that took the time. A check with the bank and I was told that in fact in these days these are removed the same day, ie like returning an item from a store. This charge left a sour taste for the Hyatt in our mouths. We are planning to visit for the Olympics and would not be returning to the Hyatt. Because of not being told of this charge we did not dine in the hotel or have drinks in the bar or use the bar in the room. We did not even drink the tea or coffee provided. We spent over $1600.00 in the Vancouver area, none of which was at the Hyatt.

entrance and hallways seedy but rooms very nice staff especially helpful convenient for business expected free internet near sky train

Very friendly staff, good location, good service. Too expensive in restaurants, billed for every little thing like internet service, printing of airline boarding passes etc...

Really good service, very friendly and helpful personnel

Outstanding location and central to everything we wanted to do. Some issues with being put up in a "hospitality room" with a wafer thin sofa bed with rails in your back the first night that was challenging. But moved to a regular room the rest of the week which was as expected - a nice room. Thought we would have been compensated a little bit but the staff was great.

We normally stay with family when traveling to Vancouver, so this was a real treat. We got a great air and hotel package, and the room was just wonderful. Recently redone in gray and green and red, and really restful. Gorgeous bathrooms with the best hotel shower ever. Easy self parking. The restaurant on the 2nd floor is worth it for breakfast. The views to the trees and buildings is gorgeous, and the staff very attentive. Great food. The little Latte Cafe is good as well. Nice gym and pool/spa area. Not huge, but very well maintained and worth going. We will stay here again because of the hotel, but also because of the incredible location with the proximity to Stanley Park, Robson shopping and the museum.

Perfect walking distance (~5 minutes) to UBC Robson in one direction, to the waterfront IMAX in another, and only a few minutes further to Gastown.

The staff was awesome, very friendly. Will go back.