Sandman Hotel Vancouver City Centre

fun and enjoyed the tour of city

A bit dated but comfortable with limlted facilities and easy walking to city centre. Overall good value for money.

The service at this hotel was so bad that for the first time in my life I checked out of the hotel five minutes after checking in to it. We walked up to the room to drop off the luggage, use the restroom and go off exploring the city. The bathroom clogged up and when we called the front desk they asked us if it was number 1 or 2 and told us they would give us a plunger to clean it ourselves. We were shocked at how ridiculous this was, especially after paying $175 a night for a room. The staff said that the maintainence was gone for the long labor day weekend and that the 3 people at the front desk had to do everything for the 300 room hotel. The staff was rude and didn't understand how we felt at all so we cancelled the booking and left the hotel. They tried to make it better by calling us another hotel for that night. The other hotel was only 2 blocks away and was twice as clean, with a staff that was great. I would not recemmond the sandman hotel to anyone because they did nothing but frustrate us and waste 3 hours of our vacation.

The staff was quite friendly but upon arrival they could not find my reservation. Even after giving them my Orbitz confirmation page it took them about 15 minutes to find it -- they had to contact the main office. The room was decent but apparently the cleaning staff had not closed the bathroom door. When I did, I found a man's bathing suit and underwear and a moldy grape. Moxie's is one of my favourite restaurants but when I got food to go (room service is only available in one wing) they failed to give me utensils so I had to go back down to ask for them. At midnight the room's alarm clock went off (which had not been turned off by housekeeping -- I hadn't touched it). Then at 2:30 the fire alarm went off. I had to walk down 10 flights of stairs. At around 3 we were allowed to go back to our rooms (no fire -- the water pressure for the sprinkler system had become to low due to a leak in the parking garage) but the elevators weren't working because the alarm was still on so I had to walk back up the 10 flights. The alarm continued until 3:30. Needless to say I was not provided with a restful sleep before my business meetings the next day and all I got in return from the hotel was an apology for "any inconvenience".

Room 1: A/C did not work, TV did not work moved to room 2: Toilet did not work, clock did not work

Good Hotel in nice area.

The location was great - lots of restaurants nearby. Room was very comfortable in every way, staff very professional and helpful. What was weird and confusing was the location of the restaurant - it's actually not in the hotel, but attached to it. There were some signs directing you in the general right direction, but we kept ending up at dead ends. We eventually just walked out the front door of the hotel and walked 5 feet to the exterior front door of the restaurant. Really weird configuration. But the food was great, so I guess that makes up for it.

The hotel was about what was expected. We booked this room based on location. It was great to be able to walk to gm place for our concert.Easy walking to Robson street,downtown area. Downsides, the room was musty smelling, could only open windows 2" to vent and was hard to cool down.

Staff was very, very helpful. Superb location; $10 cab fare from pier and within walking distance of tons of restraunts and shops. Couldn't have picked a better one!

Very knowledgeable, efficient, friendly desk personnel. For a layover in Vancouver, I would definitely book here again.