Holiday Inn Express Hotel & Suites TORONTO-MISSISSAUGA

The room was great...breakfest included in the price. The pool was nice and the staff got us a room by the pool....

This new hotel is not well run. Elevator did not work the first night. High-speed internet did not work all 3 days, complained to staff but this was never fixed, luckily I was able to connect to the neighboring hotel's internet! Breakfast was horrible, at least one item was always out and the eggs seemed like they had a great deal of water mixed into them, like water was squirting out of them as you bit down. My coffee maker did not work. The ironing board was not new, had lumps in it. There was garbage at the curb on the back exit, the glass tables in the lobby looked like they were wiped with a filthy rag. Did not get a wake-up call one morning. I did not get my paper one day. I usually have good luck with Holiday Inn Express, I'll never stay at this one again! I have no confidence in the management there to be able to turn around so much.

Greeted with indifference, needed 1st floor because of large amount of equipment I travel with, no elevator. Smelly room. I am not usually picky but this placed just rubbed me the wrong way.

Not a good experience -- The hotel seemed that it was just opened within a few weeks, which should be positive. However the place had construction dirt, paint, smell... throughout the stairwells, bathroom, and fitness center. The drinking fountain in the lobby was a trickle of water and a white chemical looking water came from the one in the fitness center. All the equipment in the fitness center was old, rusty and downright dangerous. The room was on the surface very nice, but upon closer inspection it was quite dirty in the bathroom, under the bed, under the air conditioner... There was no attention to detail at this hotel, but perhaps it was just due to a new and inexperienced staff.