Hotel New Otani Tokyo

An outstanding experience. Every moment was worth the stay: excellent room, multiple options for breakfast buffet, exclusive views of Tokyo, amazing moments at the Japanese Zen garden! Thank you! I would love to come back!

This was an outstanding experience! We had breakfast on the 40th floor of the Garden Tower, enjoyed the 450-year old Zen gardens and shopped at the exclusive boutiques. Great hotel!

The views are great from the Garden Tower and the garden itself is great. But the amenities feel quite 70s and it is a stuffy place. All in all nice, but dated.

After a full day of meetings, shopping and sight seeing and the ceaseless hustle and bustle of a major metropolitan area like Tokyo, the Hotel New Otani is a soothing, relaxing and stress-reducing island of calm. The staff are welcoming and eager to assist and make every guest feel like a highly honored visitor. The rooms are spacious by Japanese standards, quiet and comfortable and the responsiveness of the housekeeping and room service staff is without compare. Ideally located on the Marunouchi and Ginza subway lines, access to the entire metro area and all major long distance destinations via Tokyo's extensive, clean and efficient transportation network, makes the Hotel New Otani a wonderful place to call home when you're in Tokyo!

I have now been a regular customer of the New Otani in Tokyo, staying there at least twice a year. I choose it primarily for it's location, but also for the value. I've never had a problem at this hotel. The staff are extremely courteous and helpful, the rooms clean and practical, and the amenities first-class. In fact there are only two very small negatives I can think of - the work-out room is not very good and the hotel is very sprawling - almost like a small village. But those are very minor issues. On the positive side the very old Japanese garden on the grounds is not to be missed. In addition, the hotel has a wide variety of restaurants for every taste and price range. I stay at many hotels all over the world yet the New Otani is one of the few that feels like home.

The only negative we found was that all the restaurants were so expensive. We never actually managed to eat in the hotel at all, and we would have liked to. Even one or tw medium priced restaurants would have been good, especially for breakfast.

It is a great hotel with class. Well trained staff. Food is a little pricy. Go out a few blocks and pay about an half. The garden is magnificent.

This is my second time in this hotel,but the problem its, i request a king zise room,and qall times only give single bed.maybe its a mistake of orbitz,but in this travel i espend more than 10,000 us.

no issue....staffs are very polite....as one would expect for Japan.

I stay here mainly for the grounds which feature a magnificent Japanese garden complete with ponds and a tea house. In the morning you can sit up in cafe that sits on the walkway between the two towers of the hotel and gaze out at the gardens below. What a way to start the day! The additional bonus is the great value offered by the hotel. Hotels in Tokyo can be very pricey and this one is good value for the money. The service is competent and professional. Each time I come here I look forward to seeing the giant floral arrangement that is at the main entrance - it is usually magnificent. Not sure how often this is changed but it's always a highlight in addition to the gardens. For this reason I rank the hotel very high on amenities. Hope this doesn't mislead some to think they have things like a great gym or 500 TV channels - they don't. Basically the premises has many restaurant choices, an art gallery and many small shops. The hotel is contiguous to subways and a big park. While it is a big hotel, overall, you can't really go wrong here. A good choice for both business and tourism.