Hotel New Otani Tokyo

Short walk to Tokyo metro, many shops & restaurants nearby

We didn't like the fact that the restaurants had very specific hours not just open all the time, like The Sky. Your staff was excellent and very helpful! There wasn't a person there that wasn't the most kind and helpful all the time. We will return because of this. Thank you.

My girlfriend and I enjoyed our stay at Hotel New Otani. The garden is a wonderful sight. Our hotel view displayed the city skyline beautifully. The mornings were relaxing as we planned our days to tackle the Tokyo town. Although the restaurants in New Otani are expensive, the quality is there. We went back to the breakfast buffet several times as the view of the garden was wonderful to wake up to in the Japan mornings. The staff was friendly and helpful. The location is good. Once you conquer the Tokyo subway (and Toei lines) then you can easily find a safe passage back to the hotel.

Got a great deal on orbitz for this hotel. Would not have been our first choice BUT we were very impressed with the staff. Everyone went above and beyond to help us. Easy for foreigners who can't speak alot of Japanese. We had a wonderful time.

I was on a business trip to Tokyo and stayed at the New Otani Hotel. The staff was always pleasent and helpful. Rooms were nice - mine offered a view of Tokyo Tower. Location was very good. Subway a short walk away and plenty of resturants just beyond that. I was a little disapointed in the bars within the hotel itself, but with so many nearby it is not really an issue.

Great place to get away, for an older person..... The Hotel "New Otani" is one of Tokyo's premier business hotels, that means the service is excellent, it is immaculately cleaned, with probably some of the best facilities in Tokyo, but it is geared towards the business class person. Being in my 20's I wanted something a bit more upbeat. The location is great, it is right next to Akasaka station which can connect you to anywhere in Tokyo. Just get a Passmo card with about 3000yen on it and your good to go. I traveled all over Tokyo using the card for 5 days Shibuya, Shinjuku.... ect. The rooms were great, the size of the room was comparable with a suite at a holiday inn. I recommend you walk in the Hotel garden while there, the coy fish are huge. Tokyo Tower is about a 3000yen taxi ride from the hotel. Heneda airport is about a 7000yen taxi ride away. The Hotel has a Shuttle service to Narita. The hotel Otani was an excellent place, with good location and excellent facilities.

Great business / executive hotel. Frequented by heads of state, senior executives. Good selection of restaurants, fantastic teppanyaki steakhouse in the gardens; however in the basement there is a great yakitori restaurant at an attractive price. Walking distance from Akasaka-Mitsuke station. Akasaka area has many 'interesting' establishments, perfect for an evening stroll.

Great hotel in a great location. The restaurants are very expensive so I would suggest traveling into town to eat.. you can walk a few minutes and find many great local places that cost 1/3 of the hotel price. The rooms are much larger then normal rooms in tokyo.

Hotel was extremely nice. THe one unfortunate part about the hotel is that entering the swimming pool costs an additional 1500 yen a person and is only opened seasonaly. Everything was excellent.

This is not a bad hotel, by any means. My stay was comfortable and pleasant enough. I have no major complaints. However, it was also not an exceptional experience, either. Let's start with the positives. The big highlight is the authentic Japanese Garden located behind the facility. New Otani also has good proximity to a central subway station (Asakusa-Mitsuke, connect easily to Ginza and Manouchi lines), a good restaurant/bar district, as well as reasonable proximity to a Citibank ATM station (important for withdrawing on a foreign debit card). My room in particular - though smallish and slightly under-equipped with amenities - had a very nice view. My main issue with the Hotel Otani is that it seems specifically catered to rich, older, Japanese clientele. Almost every service is expensive and every dining option was impractically expensive. $10 (1000+ yen) for the laundering of a single piece of clothing, $45+(4500+ yen) for lunches or dinner. You can walk down the street and get a beef rice curry dish for under 1000yen at the British-style pub, walk a little further and get a tasty 1800yen "maguro" sushi-type bowl, or go to the West Park Cafe for a decent 2000yen brunch/lunch. Moreover, the nearby shops are very much "blue blood" style shops... not somewhere you would go for tourism shopping or even practical shopping. Save tourist shopping for the Asakusa temple district. Summarizing this point, while at the New Otani, I felt very much out of place being an often casually-dressed foreigner who spent most of his day trekking around and exploring the city, sometimes in poor weather. The staff is exceptionally kind and friendly. Check-in, Check-out, and a few minor requests (ironing board, band-aids) were handled efficiently. Just note that - as an English traveler - only a few staff speak English, and only on a limited basis. Since my Japanese is very paltry, I would have probably done better to lodge at a "Western" hotel, in retrospect. In terms of amenities, the hotel gym is clean yet poor, even by hotel standards. Meanwhile, the pool is laboriously far and not free to hotel residents, surprising considering the room fee. However, it does bear mentioning again that the hotel location is superior and the local Japanese garden was as good as advertised. Just don't eat lunch in there. So, in conclusion, I give the New Otani a 3-star rating. It's not a bad hotel, but considering the price and comparing with the many other Asian hotels that I have experienced, New Otani just seemed very ordinary. You won't be sorry if you stay here, but I should hope that Tokyo can do better.