Sun Palace Couples Only - All Inclusive ★★★★

€1,082.94
avg/night
Rate and special offer based on
Check-in 6 May 2016 Check-out 9 May 2016

Sun Palace

Would recommend Fri 3 Jan 2014
Overall, the experience was very, very good. We certainly would consider staying in this, or one of the other Palace Resorts.

| CHicago, Il. Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Great, but didn't blow us away either

Would recommend Mon 7 Oct 2013
We chose the Sun Palace because of a few criteria: 1. We stayed at a Palace chain resort on our honeymoon 5 years ago and LOVED it. 2. Sun Palace is adults-only. 3. Resort credits 4. Concierge level amenities sounded like a nice "treat." We enjoyed our stay. The beach was fantastic. All-inclusive included room service and the lobby bar and mini-bar, which is nice. For the most part the staff was helpful. But...they staff doesn't enforce the "concierge level" portion of the beach, so you cannot count on easily finding a lounge chair and umbrella.

Dining

We liked the Italian restaurant the least. It is the only one with a "causal formal" dresscode (which we met), but the staff immediately made us feel uncomfortable and the food was not anything special. We had much better experiences at the other restaurants in the hotel.

| Wichita, KS Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

A let down

Would not recommend Tue 1 Oct 2013
My wife and I were hopeful based on previous reviews but were let down at the actual experience. The staff was helpful, but had actually little response to our concerns. Glass shards were in the room and on our balcony. The staff constantly apologized but the actual shards were cleaned by my wife and I.

| Midwest, USA Couples

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 2 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5

Vacation!!!

Would recommend Mon 30 Sep 2013
I had a wonderful experience. The hotel room was very impressive, beautiful view from the balcony, huge hot tub in room, great housekeeping! The staff at all of the restaurants, bars, beach were great, the service was excellent. Food was great quality and the alcohol selection was great.....grey goose at the swim up bar! Sister hotel beach palace was great as well, enjoyed the swim up bar on the roof if the hotel. Resort credits were awesome as well! Definitely recommend to anyone looking to get away!

| New york Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great relaxing place, excellent service,

Would recommend Fri 23 Aug 2013
All rooms have ocean view and balcony. Excellent food. Alcoholic drinks are first grade. Amazing staff/great service. We went to cancun during august 2013 which is the hurricane season. The weather was rainy for 3 days then sunny for the rest of the week. Dont bother to update your room to ocean view. ALL ROOMS have ocean view and a small balcony. The beach was clean but there were a lot of waves. There was no need to wake up early just to get an umbrella or towel. There were plenty of towels and space on the beach. Maybe because it was the hurricane season. The pool area we didnt use much but there was a pool bar with first grade alcoholic drinks. The food was better then any all inclusive resort i went to. It is a little pricey but other then that i highly recommend it. The mini bar in the room was free. Also the room service was free. In addition we got $1500 resort credit which you can for a session in the spa or visit chichen itza (highly recommended) or book other tours. You only pay 11% taxes and fees which was about $20.

Dining

Have an omelete for breakfast and skirt steak for dinner.

| New York Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Outstanding!

Would recommend Sun 4 Aug 2013
Travelled for our 10th wedding anniversary. Hard to imagine many things that could be done better. Attentive and pleasant staff that goes out of its way - the true bright spot of this resort! "Guest Services" efforts to sell time shares and use of resort credits needs to be clarified - not as clear as it should be. Overall, perfect place for couples who want a quiet setting without hoards of screaming children.

| Detroit, MI Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Fun in the Sun!!!

Would recommend Wed 31 Jul 2013
We just love this hotel, this now has been our second trip there. The first time May 5th-10th, and just got back from being there July 23rd-30th. Both times the experience was great. We've been to several other hotels in Mexico and this by far has been our favorite. The beds are comfortable. The rooms are large. The air condition works great. They have the friendliest staff. The food is great. The drinks are good. The service is great too. We had some many plans for things we wanted to do this time, but yet again we got to the hotel and everything was just so nice, we didn't leave the hotel for a week. We laid on the beach everyday. The beach and water are very nice there. We had huge waves this week. We're just waiting for the next time we can get away and we'll be going back!!!!

| Texas Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 3 /5

Speechless

Would recommend Tue 30 Jul 2013
I had a great time. Bad time was coming back. The workers actually enjoyed working making the stay enjoyable

| New York Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Dissapointed

Would not recommend Sat 20 Jul 2013
Having stayed at another palace resort we were extremely disappointed with Sun Palace and its management. We had an issue where we asked the manager to contact us, and never heard from. Clearly shows that he does not care about the guests of the resort. Resort also needs better nightly activities. The room was nice and spacious, but the bed was horrible, and lumpy. Pillows were extremely poor as well. Location of the resort is nice, it has a nice beach. The staff are hit or miss, there are a few that are very nice. Armando in El Alamo is superb, and the older gentlemen in the second pool bar is nice

Entertainment hint

The Cirque show was great and a must see

| Dallas, TX Couples

1 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 4 /5
  • Hotel staff: 2 /5
  • Comfort: 1 /5
  • Location: 4 /5
  • Value: 1 /5

sun palace anniversary getaway

Would recommend Wed 12 Jun 2013
Hotel was awesome, quiet when you wanted but also had regular activities during the day and in the evening if you wanted to liven it up. We were treated like royalty the entire time and enjoyed the variety of awesome food and drink menus. Also enjoyed the ability to visit any palace resort in Cancun for dinner or activities. I will visit another palace resort again. Some paint could use replacing in s few areas but they washed every glass on balconies regularly and were sanitizing the floors inside and by pools daily. Super clean!

Entertainment hint

utilize the concierge add much as possible. You can setup your entire trip though them.

| Midwest Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 5 /5