Krystal Vallarta

We enjoy Puerto Vallarta very much. This was our 4th time back. We've stayed at other locations. We had to be moved from our check-in room because the toilet was not hooked up; the bed was not made; and we had no face cloths; remote to tv did not work. After notifying the front desk the second day of all of our concerns, we were moved to a "family suite." Again no hot water until the evening before we were to leave (4 nights). One of the remotes did not work, but staff accommodated our requests. We loved the grounds and the Japanese restaurant on site as very good food. The pools were clean and pretty. All in all, we enjoyed our tip and will return. The hot water is fixed now.

NH Krystal is a very charming resort and hotel, has resturants at the hotel, and within walking distance. The Krystal has 3 pools on the grounds and villas with there own pools, they provide child care, a newly built section of the hotel with a resturant, gym, spa, and gift shop. The main pool has another resturant and bar & grill, with the beach only a few steps away from the pool.

I recently stayed here for 7 nights. My only complaint is that I had paid for a Superior Ocean View room in the NH Club tower and when arrived I was given a totally different room that was not an Ocean View room. It turns out that they close the Ocenfront NH club rooms during low season yet still sell the rooms for more money. After going back to the lobby desk twice to have my room changed I gave up and just took a room with limited ocean view. The front desk did not really care that I was not given the room I paid for.

This was our 20th wedding anniversary. We stayed at the Krystal on our honeymoon and this was our first time back. We loved it. The old world charm still exists. Warm and friendly local people. The food at the Krystal was not that good which helps to keep those vacation pounds away. We will definately return.

Spacy rooms, good breakfast and nice pool/beach.

I stayed here for my brother's wedding. It was a great location for the wedding and the hotel itself was nice. My only small gripe is in regards to the restaurant next to the pool. I thought the service was rather slow. The waiters were friendly but I think they need more help. The food was just ok but since it was convenient, I would have breakfast there.

I mostley relaxed at the beach and poolside, other than that didnt stay there nothing to do, so I went exploring out, was not happy with them cansling the mexican fiesta thats why I wanted to stay there on TUESDAY,but great beach quit,.

This is just a very average Hotel with very average Food and very average Service. It is a low cost location, that is all. JB

Krystal is not a bad hotel but it depends on what you're seeking in a Mexican vacation. It is more suitable for families and those who enjoy all-inclusive vacation experiences than for those who prefer either intimacy, quiet, or a more authentic Mexican experience. Be prepared for the thumping bass of 70s American tunes blaring during the day to accommodate the swimming pool games they seem to favor over tranquility. The food in the main restaurant, whether for breakfast or lunch, is atrocious. A taxi into town will cost between $5 and $7 each way.

Great hotel close to all the action and the marina. The pool and beach were incredible but the service at the front desk was a little slow when checking in and out.