Rydges Hotel Rotorua

Tired hotel in need of make-over, made worse by atrocious staff conduct. We were there for our wedding anniversary and were having a nice lie-in when at 9am there were two knocks on the door followed by the door opening. I made a hasty dash to the door to prevent the male room service employee from entering the room. "What time is checkout?" 11am. Go figure. Back to bed then 10 minutes later another knock on the door from a different cleaner trying to enter the room. Lucky I had the security latch on this time. Unbelieveable! Complained to reception who were apologetic, but no apology from management to date.

The lobby looks nice, as does the Atrium dining room. The whole place is in bad need of a facelift. No bellman to assist with luggage, no concierge, which most 4 stars have. The room was capacious, but the furniture and beds were dingy and banged up; there are no thermostats, so be prepared to open the windows; the refrigerator was broken, the bathroom was clean but definitely not four star, old and scarred up. Lobby restrooms had leaky toilets and, while clean, were not 4 star. Staff were helpful and friendly, food was ok. Overall, it has the dim, seedy look of a place on the way down. Good location, near downtown Rotorua and activities. Don't miss all the geothermal places.

部屋が広く、寒い季節の旅行でしたので大きなジャグジー付きのバスタブにほっとしました。 町からちょっとはなれていましたが、競馬場を見下ろせる、 バルコニーが気持ちよかったです。 又　ロトルアにいく際には利用したいホテルです。

very poor room! We booked a double room and was allocated in a room with 3 queen beds!!! It is big but the feeling is extremely poor, just like staying in a dorm room. The toilet is horrible!! Just like toilet for handicapped ppl, shower area only covered by curtain, will handle on both side, no tub, no divider between toilet and shower area!! hardly believe it is the standard of Rydges!! claimed to be a 4 stars hotel!!!