Regina Hotel Madrid

You can not get a better location for a stay in Madrid! It is just minutes to walk to Puerta del Sol or Plaza Mayor and there's a Metro station outside of the hotel door!! Staff is excellent, friendly, and helpful, rooms are immaculately clean and more spacious than others in Europe. We will definitely be staying there again!

The hotel staff were great, very friendly and accommodating. They helped me set up a shuttle to the airport to save on the cab ride and were always able to answer my question

The Regina Hotel is very nicely located-close to the Metro, the tour bus, the Plaza del Sol, the Plaza Cibeles, The Plaza Mayor and many other places of interest. The staff is great, always pleasant and willing to help in any way they can. The room was impeccably clean, every day. The room we stayed in didn't have a view, but it was still nice. It was probably more expensive than other places, but worth the value of knowing that the staff will help you with whatever you need. They lent me a battery charger adapter, made reservations for a Flamingo Show, offered to get tickets for the tour bus, and confirmed our return flight at airport 24 hours in advance. They even offered to exchange money to Euros right there at the front desk. So, you can't beat the assistance they offered. Just a bit more expensive. I would have liked more TV options, but that wasn't a problem nor complaint, just sharing. At check out I was mistakenly charged for something from the hotel bar, but later was offered a reimbursement. Not a problem. Very nice stay. Thank you.

Hands down, the friendliest and most helpful staff I have ever encountered in Spain, and indeed all of Europe! Indeed, the service was befitting a much higher star hotel (Hint: a two or three Euro tip to the bellman on day one will get you VIP treatment for the rest of your stay). The rooms are also the largest I have ever encountered in Europe for the price range although walls are kind of thin. The hotel was going through refurbishment when I stayed there, and I spent nights in both a completed and undone room. The refurbished rooms are really nice with hardwood floors. These room were immaculent. The unrefurbished ones are a major step down. And, I could not have asked for a better location. My only complaint is that in requesting adjacent rooms, the hotel management somehow deemed it okay for one of those rooms to be no larger than a walk-in closet although they were the same price. I requested to move and was placed in an unrefurbished room. It was much larger, but quite a step down with old carpet, stained sinks, etc. But a great kudos to the staff for trying their best to accommodate me, and it's notable that they stayed professional and never got a bad attitude about it.

This hotel has an AMAZING location, making it easy to talk to all museums and lively plazas. It is also directly in front of the Seville metro station, so the adventurous tourist can avoid airport taxi fees. The room was VERY basic but clean and has a huge bathroom. The staff was very courteous and helpful with stashing luggage while I shopped and had my room 3 hours early. As a single female traveler in her mid twenties, I felt very safe and comfortable.

easy to walk to everything metro stop right outside hotel

I have been to Madrid at least 15 times and have stayed in hotels and hostales in the City and I have to say that for the room rate this was the best deal! The location was beyond perfect. The Sevilla Metro is literally outside the front door. The hotel is located right in between Puerta del Sol and the Prado museum. My only complaint would be that the Wifi kept going in and out and was completely out for one full day.

Good hotel, clean, good location.

This hotel is very modern, the rooms are small but still comfortable, everything is updated. The location is great, a 5 min walk to the Puerta del sol which is very close to everything. Would definately stay here again. Free wifi also which is a huge plus!

This weekend trip was our first trip to Madrid. The Hotel Regina is an ideal location in the Center of the activities we sought out in Madrid. The Seville Metro stop is right outside the door and the Plaza del Sol is a short walk. We went to Madrid to enjoy the three major museums and all are within an easy walking distance from the Hotel. The room we stayed in was great with a very large double twin bed and a large renovated bathroom. The room was very clean and the service to the room was excellent. The hotel front desk spoke great english and were very helpful. The bell staff was gracious and helpful as well. We had coffe one morning in the coffee shop as well as a late dinner. The food and service was very good and a decent value. All in all a great place to stay. I would stay there again and recommend to my friends and family.