Sheraton Skyline Hotel London Heathrow

They used such low wattage lighting in the room that the room was very dark even with all lights on. the desk light made the desk useless. the bed linens were too small. Can't they afford sheets that fit the bed? Same comment for the comforter. I had two restless nights in tangled sheets. Motel 6 is better. The restaurant meals seemed very overpriced so we ate instead at their sports bar/grill. That was also overpriced and the food was mediocre. Worse, though, was the noise. They had the background music turned up to near pain threshold. I had to ask 3 times to lower the volume before they did. The first time the volume was lowered for a minute then turned right back up. Seems the cook likes the music loud and the heck with the customers. We had an early (7:30) flight out and were told to be at the terminal 3 1/2 hours early. That means we had to leave the hotel at 4:00 AM. The free shuttle leaves at 4:40, so to be safe, we asked the concierge to have a taxi waiting for us at 4:00. Well he did. But it seems that the terminal didn't open till 5:00, so we got there an hour early. We spent 10 pounds to take a taxi not knowing we didn't have to. The concierge should have known the Heathrow terminal didn't open till 5:00 AM and thus saved us the money. Overall I was very unimpressed with th hotel. We stayed in a number of hotels, inns/B&Bs. All of them were pleasurable. Compared with them and our experiences elsewhere, The Sheraton just did not measure up

We had a very negative experience, having picked it based upon other ratings. The room was terribly hot and could not be adjusted by maintenance. The staff seemed to not know much about services, etc. The food in the sports bar was terrible and very expensive. This is a strange place and I would not stay there again.

Upon checking we were greeted by an unfriendly receptionist who told me that I would be charged an extra 40 pounds for an extra bed. The room was prepaid, but she wanted a credit card for room incidentals, which I provided. I was told I would receive a 50 pound hold that would be removed the next day. After arguing with the receptionist about the fee that I had already paid for the room and being required to bring back down my booking confirmation, we were able to retreat to the room. Upon check out, the staff was just as unfriendly in providing us with transportation information. When I checked my credit card, I had $190 charge from the Sheraton Skyline. When I called to speak to someone about the charge, on an international call, I was placed on hold and routed to several different voicemails. When I finally got someone live on the phone, the accounting department was just as curt and rude as the rest of the hotel. It was a completely unsatisfactory experience and I would not recommend this hotel to any international traveler. I was told the reason for the charge on my card was because it was not a British credit card.

This hotel is well situated to the airport with relatively simple transfers ( for a price). Check-in in early evening was painfully slow with lines and inefficient agents who seemed to be incented to sell upgrades. We had pre-paid for a King-sized bed room but were given a Queen with out expanation. The room was clean and relatively spacious. It was very quiet despite being next to an elevator (lift). The bed was very uncomfortable and we found it impossible to control the room temperature to a resonable sleeping temperature. Check-out was similar to check-in and when I outlined my issues I was only told that they would be noted and entered into my profile which since I have no intention of repeating the experience was unhelpful

This hotel was OK- I would hate it as a first impression of London. The staff was friendly but the Italian restaurant was closed. We stayed here on the way out to Heathrow for a morning international flight. It was convenient but the staff seemed limited and a bit overwhelmed. Seems like it is going through transition. Stay here to save money and if a good night's sleep is what you need on your way out. Don't expect much for breakfast and the coffee was awful. Thank God for the Starbucks on premises.

Wont recommed this hotel to any of my friends. The place is too old, carpet is dirty and covered with plastic tape. Some Hotel staff are clueless

We got in late evening around 10pm after an extremely long and expensive shuttle ride from the airport only to discover that the pool closed at 10, the restaurant closed at 10 and the wifi was only free in the lobby. We were leaving early the next morning for a flight back home (the reason we booked a hotel by the airport! It wasn't for the nightlife or the surrounding tourist sights) so we didn't really have the experience we were looking for. Definitely should have stayed in town. Not recommended.

We were there while waiting on transportation to Oxford. The concierge service was superior. The hotel staff were friendly and helpful. The restaurant food was adequate. Ther was no place to get just a cup of coffee or tea in the morning at a reasonable price. The internet service was sporadic and difficult to navigate. Rooms were very clean and comfortable. Great place for a short stay.

We just overnighted there awaiting an early departure for international travel the next morning. We called ahead to verify late arrival and were given incorrect information regarding transportation to the hotel. It left us stranded and cost us a significant amount of money. When we finally arrived at the hotel they dismissed it as being insignificant.

prices for the items in the fridge was a joke at three times the street value. need to include travel from and to the airport as a part of the package.