Britannia Country House Hotel

This is the third time we have stayed at this hotel. The first time the room was disappointing but the facilities and the price we paid more than made up for this. On booking our second visit I mentioned that we hadn't been happy with our previous room (the hotel had been fully booked at that time and no alternative was available) and were given a fabulous room. This time, despite paying almost twice as much, we were allocated a very basic room with a tiny portable TV so old it didn't even have remote control.....but at least it wasn't next to the lift and fire doors this time. Again the hotel was full and the receptionist was very apologetic that no alternative was available. The staff again were excellent and the service and food in the Italian restaurant very good. The hotel is very convenient when we stay in that area, the spa is fabulous, the restaurant good, the atmosphere in the bar area is great but the rooms do vary in size and facilities.

First of all I could not get a car parking space and when I did it was in a mud filled space which had my shoes and trousers filled with mud. Fire alarm went off in the early hours which woke me up turned out to be a false alarm. No number for reception at my room to dial.The radiator was not working leaving the room cold.It had a very old small box tv.The room had no mains socket to charge my phone other than the one the TV was plugged into. Overall not a pleasurable experience at all.

Hotel was fine as a stopover but room was suffering heavily from damp and so smelled quite mouldy. Found a big patch in the built in cupboards. Everything else was fine, but room barely fit the twin beds so wouldn't have wanted to spend any time in there other than a quick sleep.

I requested a double room but was given a twin. Rooms were very basic and didn't look like the pictures on website. Good facilities on site and nice bar area.

I did not have a good experience with this hotel. Room was not made up or cleaned on 3 out of 4 days even when please make up room was put on door. The room was not clean and very old/outdated. Lots of dust in the room and carpets were not clean in places Corridors were rough with many scuff marks all over the walls. The hotel is in need of some serious decorating Gym was small and crowded and also in need of a good clean On the plus side the showers were very powerful and there were good facilities on site.

Very poor check in very slow, also have a number of workmen living there during the week who were up all night causing disturbance, decor very old and tatty, room had no blind in bathroom (had to stick showermat to afford some privacy) and there was nikd around window no remote, no covers on mattress which wsas very uncomfortable. This is definately not a 3 star hotel. Food in resturant very poor walked to the Metropolitain and had some fab food instead.

Beautiful hotel with lovely rooms. Staff weren't the friendliest though. But the main negative for many, will be the complete lack of a mobile phone signal anywhere inside the hotel. Maybe it's just Orange/T-Mobile/EE, it wasn't really a problem for me, because I didn't particularly want to get in touch with anyone. But it will be a problem for many.

The hotel parking wasn't for guests it seemed to be for availiable as an airport car park. The room was very small and not very clean. The 'specail offers' signs outside the hotel advertising cheap drinks etc set the scene for a very noisey and distrubed nights sleep, culminating in shouting drunk guests on the roof....not much fun at 3am. Never again!!

was great stay the only annoying thing was i had to wat nearly 3 hours to book in at the hotel reception still better than the diabolical stay i had at the other hotel on fri in didsbury

Disappointing arrival - stood at reception desk for 10 minutes while the lone member of staff dealt with a customer, then a phone call, and the concierge came and went twice. An acknowledgement such as "be with you soon, sir" would have made me feel much more welcome. When I was finally asked if I was checking in, I was told I was 2 hours too early! Further disappointment as that was all that was said to me. Anyway, I went on my way and came back at the designated time to be greeted with another silent unacknowledged wait for a further 5 minutes! Check in finally dealt with I was allocated a basic single en-suite room on the ground floor. Quite a maze of corridors to find it but the room, although small, was clean, tidy and perfect for a short stay. Only criticism was that the bathroom had a frosted window but no blind - anyone passing on the adjacent roadway during shower time would have had an interesting view.! I needed to iron a couple of shirts so went to the "ironing room", another long hike away. The irons were damaged, didn't work, and whoever installed them did an appalling job - exposed wires and frayed flex. However, when I did complain I was provided with a plug-in iron and ironing board in my room for the 15 minutes needed. Why don't they just offer this service anyway? After these early hiccups, the rest of the hotel was extremely good - fine bar and restaurant, vending machines for snacks, very attractive grounds for evening strolls, room service (food good value but £3+ service fee), spa services, etc. All in all, I came away very pleased after a good night's sleep at an unbeatable price. I highly recommend this hotel despite the occasional rough edge!