Hotel Carlton, a Joie de Vivre Hotel

Computers were "down" for 20 minutes while we waited to check in.[...]Elevator was impossibly small, like a broom closet. Rooms were only slightly bigger, with the bathroom experience being very intimate with anyone in the vacinity of your room.Luxurious view of a brick wall.The only plus is the free wifi.

The rooms are average sized, super clean, and hotel has wifi in the rooms. Great value!!! Bar/restaurant 'Fly" on the corner has great happy hour too.

The welcome from the staff was wonderful, the room was very clean and beds comfortable, though the room was a little small. Free drinks from 5.30 to 6.30 in the lobby was an unexpected joy. We went to a gig at The Great American Music Hall, for which this hotel is perfectly located. Overall this is a great value hotel, the only things missing being a pool and a gym.

Great Staff, very nice. Only problem was very thin walls, could hear conversations clearly of the guests in rooms next to, below and above room.

The staff was friendly and welcoming. The decor was beautiful, and the room was unique. We had a very comfortable stay, the bed was nice and so was the bathroom/shower. Much nicer than the places we usually stay. Valet parking however was expensive. I recommend asking them if there are other, cheaper parking options.

Very friendly at the front desk, clean rooms, great location. Very pleased.

This hotel is located in a safe neighborhood, within a short walking distance to restaurants and shops. Very friendly staff. There is a free wine reception with music which, was an added bonus. The rooms were very clean and quiet. I would definitely recommend this hotel.

Great Nob Hill location at an AMAZING price. Room was terrific - old fashioned, but I like the ones that have survived the big earthquakes! No doubt the best, nicest service from the staff. They are incredibly attentive and sweet. Don't miss the free wine soiree with live music every night at 5:30 - great way to unwind after the day before heading out for the evening!

Loved the staff and their enthusiasm to serve and make sure we had fun. They kept it light-hearted without losing any style points. We enjoyed the world theme and the warm decor. We easily (comfortably) walked to the Union Square area on a cool night and walked back. Staff had lots of real restaurant recommendations, not the chains. Staff included the kids in every transaction in some way to keep them engaged. We were worried that the thin walls would make for a sleepless night, but we didn't hear a thing from our neighbors at night. The old radiator heater may be something to consider if you are a light sleeper. If you are staying with the kids, the double beds are a bit small for the 6' plus folks. We will definitely consider this property and the Joie la Vie company again when in SF. We are hooked.

The Carlton Hotel is a great little hotel for folks who don't want to be right on top of Union Square, but want to be able to walk there. The hotel was clean and well-maintained. I only have 2 complaints: 1.) a fire station and nearby hospital can make the hotel a noisy place, particularly if you're on a lower floor. 2.) San Francisco got fairly cold at night and there was no heat in my room. The radiator made all kinds of noises in the morning, but no heat. However, when I mentioned this the next morning, the very pleasant staff member installed a portable heater in my room. From thereon the temperature was quite pleasant.