InterContinental MARK HOPKINS SAN FRANCISCO

The staff was pleasant and attentive. Room with view very comfortable and reasonably priced. Meals taken in the room and at The Top were all well served and well prepared. The Sunset Dinner (without sunset at 7:30) is a must for guests. Suggest guests stay on for the evening music, although much too loud for us. Manager, [...] introduced us to "the shot" tradition for veterans. As my husband is a WWII Navy vet it was a very special evening.

We had a great 3 nights. The staff was courteous and helpful. The room was very clean and comfortable. The Top of the Mark is a memorable night spot.

Overall we enjoyed our stay at the Mark (our first time here), but had issues with the service at its "first-class' bar/restaurant, the Top of the Mark. When we booked our room we were not made aware that the restaurant would be under renovations for the better part of our stay. Then, when we did opt to try it after re-opening, the service was awful....slow, unfriendly, and unwelcoming. We waited more than 10 minutes for service, then had to chase down a waiter. We also waited so long to be invited for a second round that we just paid and left. On the bright side, the room was beautiful though small-ish, the bed linens sumptuous, and the concierge, housekeeping and front desk service quite adequate. Would I stay again? Maybe, but I'd check out other places first.

I found this hotel very comfortable. Staff were all very good. Internet isn't free. Lighting in bathroom could be better, needs a light over the mirror. Water pressure to hand basin very weak. Bottled water is very expensive. Windows can be opened slightly to provide fresh air. Restaurant was closed for renovations.

Perfect location, easy transportation using the cable cars (get a Muni multi-day pass...)

hotel was beautiful,clean and quiet. staff was un-familier with area. we received totally wrong directions to a resteaurant.

Nice place in the middle of town, but it's a hike up hill from any direction. Pretty old school luxury if you're looking for something contemporary, but a very nice establishment overall.

Even though we received a good price on the room, the parking fee was ridiculous - $57 per night! The room needs a place outside of the bathroom with good lighting by a mirror for makeup application and hairstyling.

Great location. Curtains didn't close. I called front desk concierge. Person stated they didn't close but she'd send "engineering up". It was late, we were in bed and didn't want someone coming up. I complained at how can you sleep if you were being woken up by the sun at dawn? She said she didn't know. I called at 7 am the next morning after no longer could sleep with hot sun shining in my eyes since dawn. Staff was rude and said "I TALKED TO YOU LAST NIGHT AND SAID I'D SEND SOMEONE UP BUT YOU SAID NO!" I asked her to send "engineering up" doubtful if they could do anything. Man came up and found hidden curtain in back of 2 other sets of curtains which were very hard to locate and we didnt see. Aparently hotel concierge didn't know they were there either since she told us there was none. It was ridiculous to send up engineering to close our curtains and this staff member could have saved us lots of sleep and frustration, if she had been aware of her job and given us the correct information and told us when I called the night before, where to look for the curtains over the phone when I called the previous night or actually knew the curtains even existed. Also, her attitude and tone was a bit rude, pretentious and immature, as if she was doing us a favor to take time out of her busy day and actually gracing us with her voice over the phone. I could see her rolling her eyes and signing while filing her nails as she talked to us on the phone. Other hotel staff were great and helpful. The view was beautiful and the room was clean. The beds were a bit uncomfortable and if you are allergic to feather pillows or comforters, don't go here. This used to be a very fancy hotel and I think its just riding on its old reputation but now definately does not live up to its name.

Location of hotel made sightseeing convenient. Outstanding mini getaway.