Silver Palms Inn

We stayed here for 5 days and loved it. The staff was friendly and the room was clean and inviting. Wished we could have been a little bit closer to Duval street, but it was definitely still walkable. My only complaint would be the eco-friendly air conditioner that kept trying to save energy in the middle of the night when we were sleeping. Other than that, it was great!

Its just an OK hotel but with a good hotel price. Rooms average, beds and pillows good, shower fair at best, pool very small, priced like a 4 star but its only 2.5 at best. Check around the area - there are much better hotels at about 50 -100 less/night.

This place was nearly perfect. Great out of the way but convenient location. The staff was awesome. The amenities were good. The room was clean and comfortable. It was a little noisy, especially in the morning but not to the point of really disturbing us. I would definitely return and I'm a bit of a hotel snob!

We enjoyed staying at Silver Palms Inn. Its location close to main Key West attractions - and near the quieter end of Duval street made it easy to walk around town, yet feel away from the noise and rowdiness of the party end of Duval Street and the cruise ship docks. The Inn is very clean with a nice pool area and friendly staff.

DON’T STAY AT THIS HOTEL – unless they guarantee you a room that faces towards the pool (half their rooms) or you can sleep through the sounds of rooster crowing ALL NIGHT LONG! We called over a month ahead to ensure we were getting the room types we needed and to request pool facing rooms; alas we were not given them. I hope for two things on vacation – SLEEP and a decent shower. I got neither at this hotel. The rooms come with foam ear plugs (although they are not even the tapered style that every Home Depot carries), which are not enough to completely muffle the rooster crowing. After only a few hours of sleep the first night, we visited the front desk the first morning, but there was no manager on duty (Christmas Day). Throw in their internet/wi-fi being down for two days, the very low water pressure, with the four nights of disturbed sleep – needless to say we did not have a great stay. And here comes the second reason I would find another place to stay. The Silver Palms Inn is not a chain hotel, and I like to support small, local businesses. In return for my support, I look for small businesses that value their customers and perhaps provide better, more personalized customer service. On that front, the Silver Palms Inn fails miserably. Hotel management appeared unsympathetic to our plight, saying they had not been informed of our complaint (which means their staff doesn’t reliably record information, or that you have to make a big enough “scene” at the front desk for them to do so). Further, the hotel ownership was not prepared to provide any meaningful response, not even to compensate for my additional out-of-pocket expense for two days of wi-fi I had to purchase elsewhere. So, if your going to support a local business, find one that values its customers more.

Two day after checking in, we left the hotel the following morning and returned at 3:00 PM assuming our room was serviced. Not only did they not reach our room yet, but we waited int the car downstairs for about 30 minutes. After going upstairs to our room, we found the towels were replaced but that was about it. Bed sheets werent changed, floor was dirty (it was still when we first arrived), and cups were not replaced. The cleaning service was late every day we were there, Also, some vending machines' bins for obtaining drinks ans snacks contained several dead roaches. Its a good hotel overall but cleaning service needs addressing!!!

Housekeeping service was lousy. All they did was change the towels. Floor was never clean, cups were never replaced, and sheets were never changed, Housekeeping was finished at 3:30 as opposed to the latest max time of 3 PM where we had to wait in the car downstairs. Some vending machines had dead roaches in the bins where drinks and snacks are obtained. Good hotel, overall, but housekeeping service needs to be addressed.

Silver Palms Inn was just what we were looking for. It was located perfectly in the heart of Old Town. Close enough to Duvall to walk but far enough away, that we could experience Key West more as a local rather than an overt tourist. The rooms were clean and modern, and the staff super friendly. I like it, and so did my mom.

The rooms are very nice, eco friendly, beautiful pool area and the staff was very friendly, however a little far from the boardwalk . Just a word of caution if you pay for 2 nights and have to leave suddenly the hotel will not refund the second night.

Hotel was great and so was the Staff. It was a little walk down to Duvall but still a great place.