Sofitel Chicago Water Tower

Very enjoyable, friendly staff and close to the best Chicago has to offer in shopping and food.

The location and service is good, and the decoration is contemporary and stylish. The only exception is that when the internet connection to my notebook did not work, the hotel could only offer technical support from possibly India, and the telephone line was not audible. It took several tries, and the problem could not be rectified. I was later directed to use the PC at the business centre, and this did not become a major issue.

We took advantage of the hotel and it's services. We sampled the drinks and eats in the lounge while viewing the hussle of Chicago going by. We entertained a client in the restaurant, in which the staff was superb, friendly and informative on the food and wine being offered. We were asked at each entrance to the main lobby area if any staff could be of help. This may be the best service I have received at a hotel.

We spent four nights at the Sofitel Water Tower during a vacation visit to Chicago. The room was excellent!! Very comfortable bed, luxurious bathroom, plenty of closet and dresser space, and nice touches. The hotel is beautiful . . . great architecture, luxurious furnishings, fantastic flowers, super restaurant and bar . . . everything was perfect!! Yes, we would stay there again!!

Nice, clean. Someone their to open door every time we went in/out. Couple blocks from Mich. Ave and Water Tower. Had help for anything. Got for a cheap price on Orbitz, great service for cheap. Overall great experience, trip.

Top of the line four star. Great architecture and extremely attractive and functional rooms. Good bath and excellant flat screen HD television. Also, ideal location: near shopping and dining but with residential feel. Resturant is very nice.

I do not if all the rooms were the same size but for a delux room it was a small room. overall services were good and we were happy with it.

Every time that you walk up to the door, there is someone holding it for you. The rooms are beautiful and pristine. The staff was a little stuffy, but did their job very, very well. Great experience. Would totally stay here again!

Very Pleasant

The hotel location was phenomenal close to everything!!! Upon arrival I was less than impressed with the accomodations as this hotel was highly rated and I guess you can say that I had extraordinarily high expectations. The room size was ok and other than not having a good vacuum, it seemed clean. My main concern was on a personal note. I had the misfortune of becoming ill while in the room. The hotel referred me to the in house doctor who charged me $450 to give me a diagnosis of conjunctivitis because I had red itchy eyes. When my condition failed to improve I called down to the front desk and asked if the bedding might contain any allergens at which point I was told everything in the bed was down, including pillows, mattress pad and duvet/comforter. Additionally, this hotel allows pets and upon closer inspection of the carpets I found large pet hairs throughout my room. Needless to say I was experiencing a terrible allergic reaction. I requested to have my bed swapped out for a hypoallergenic bedding and they agreed to switch my room. Once in the new hypoallergenic room, all blotchy skin and itchy watery eyes dissappeared. I was later told by another traveller that the Walgreens down the road had a 24hr walk in clinic which would have charged about $50 for a visit. The hotel did not pick up the tab for the doctor but did upgrade my room. Overall I was not impressed.