Hilton Boston Back Bay ★★★

€485.76
avg/night
Rate and special offer based on
Check-in 27 May 2016 Check-out 30 May 2016

rooms were not ready

Would not recommend Thu 9 Jan 2014
We arrived on 28Dec2013, one day later than planned. We called in advance to do remote check-in instead of asking for refund. However, the rooms were still not ready when we arrived one day later!! We waited in the lobby, cold and wet, for almost an hour before the rooms were finally ready. Ridiculous. The staff volunteered to compensate by giving us one day of free internet, but I caught a bad cold and couldn't enjoy the trip.

| albany, ny Family

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 2 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

First time in Boston

Would recommend Tue 31 Dec 2013
I really loved the hotel, which was great for my first time in Boston just for a weekend. The view was great, if you get a room above the 15th floor. I didn't eat at the restaurant...simply because I didn't go to boston to eat at a hotel restaurant, nor did I go to the gym or pool because I wasn't going to waste vacation time in ordinary places. Hotel is a short walk from many places in back bay, and a trolley stop is right outside that picks up every 10 minutes from 9-4. There is also an awesome brunch restaurant down the block called thorntons. One thing about the hotel that really ticked me off though was the parking ($41 per night) and I didn't even use my car! It was a waste of money, so that was the downfall (I could have stayed an extra night!)

Shopping hint

Newbury street and boylston street very close by with lots of shops, but beware most close at 7 PM all days of the week!!

| NY Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

air conditioning

Would recommend Sat 6 Jul 2013
the location of the air conditioner in room 2301 was such that the cool air blew up to the ceiling and then down the wall to the head of my bed, thus, every time it was on, I had cold air blowing in my face

| Dubuque, Iowa Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 2 /5
  • Location: 5 /5
  • Value: 3 /5

Great location for Symphony Hall or Fenway Park

Would recommend Sun 17 Mar 2013
The staff was very friendly and helpful. The Hop on Hop off trolley stop was right accross the street and the subway close by. Because Boston is not as huge as a city like New York, it was a short ride on the very nice subway system to any where. The room was spacious and very comfortable. The only complaint I have is that the parking was $41.00 for 1 night.

Dining

The seafood restaurant next door was not that good.

| Long Island, NY Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Good Location, Good Price; Good Hotel; really worked for us

Would recommend Tue 26 Feb 2013
Everything was fine; staff was excellent; and rates were fair for this part of town and level of quality. We'll probably try to stay here again--the fitness center and pool were a plus that we were glad to take advantage of. Parking is pricey, but we paid rather than trying to scout around for a better deal (it was rainy/snowy, etc.). The only complaint was the "thinness" of the walls--it was pretty easy to hear showers, toilets, etc. in adjoining rooms. Other than that, it was great.

Time saver

You can walk right across the street and into the Sheraton, grab the escalator or elevator and have access to shopping, dining and even a skywalk that takes you to more dining and shopping. This is great if you're disabled or the weather outside is challenging.

| New England Business

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Boston getaway

Would recommend Mon 7 May 2012
The hotel was wonderful. The staff was very helpful but the toilet was way to low to the ground. If you have back problems you are in trouble.

| Springfield, PA Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Hilton Back Bay

Would recommend Mon 27 Feb 2012
Great Boston location. Close to many fine eating establishments for all appetites. Shopping nearby from upscale mall to all types of small boutiques. Hotel was very clean and the staff was very helpful. Had a great time after my college visit in Boston. Definitely would stay here again.

| Ohio Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Average hotel, awful customer service

Would not recommend Mon 20 Feb 2012
When we first arrived and attempted to valet our car, we were instructed to "valet it yourself"... ok? So we did. Upon checking in, we were told that they had "sold out" of the room we booked, which had two double beds. They told us we would be in a room with a king bed. When I told them I absolutely needed a room with two double beds, and reminded them that that is what I booked, they told me they would either give me a cot, or would refund me and I could go somewhere else! We tried, but nowhere else has vacancy with 2 beds, so we decided to just stay. After letting the manager know how awful we were treated by the jerk at the front desk, we received coupons for free breakfast the next morning. Whoopee. Room was average and boring, certainly nothing special. I've stayed at other Hilton's and have had good experiences, but this one was awful and we won't ever be back.

Dining

Less than a 5 minute walk is Cactus Club- a fun Mexican place with great margaritas!

| Providence, RI, USA Friends

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 1 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 1 /5

Cigarette smell

Would recommend Sat 4 Feb 2012
The cigarette smell came into the room through the bathroom vents. It was offensive, as if some had smoked inside my room.

| Guatemala Business

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 5 /5
  • Hotel staff: 2 /5
  • Comfort: 1 /5
  • Location: 5 /5
  • Value: 3 /5

Business Trip

Would recommend Wed 25 Jan 2012
Hotel was nice. I arrived late because of a flight delay, and they happily provided me with a late check-out. Overall, a great experience.

| Washington, DC Business

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5