InterContinental BOSTON

good location, friendly staff, but would not stay there again as they charged $15 per day for WIFI. Rip off!

When I first arrived in my room, the bed sheets were dirty with spots, the past guests' id cards were still in the room. I requested a change of room. This took an extra 1/2 hr of my time. The dining waiters were inexperienced. 2 out of the 4 days, my family's breakfast orders came out wrong. The check was given to us while we were still eating our meal. In summary, the hotel's housekeeping department needs to be re-trained and more expereinced waiters need to be hired.

i was surprised that this hotel was so expensive for it's location and the fact that it hasn't been updated. the hotel was on the water front but overlooked a docking area for commercial ships and it was in serious disrepair. the hotel was very big and more of a convention hotel than a tourist location.

For this 1st class name hotel, look like people that work there were hired from the street..we keep having problems with the room and bills that charged to us which were not from us..also they kept put wrong name in our room. We hope they did not try to add any charge from s.o. else to our credit card after checkout. Another things are with the room price we paid, there is no amenities like coffee maker in the room..no free internet..everything you needs will have to pay extra with high price like internet $6 for 15 min. use...parking $39 for each time we park...morning coffee..needs to go downstairs to purchase...etc.. Also the hotel is across from the fire station so expect to hear the siren everyday..even in high floor.

My boyfriend and I were going to visit my brother and his wife in Somerville (so we were near metro)but wanted a gettaway at the same time. So we decided that a more luxurious, restful hotel accomendation with river view would be important.[...] The room was decent but the view was mostly of the lower roof and if you turned to the 'right' could see the water..the bed was a 'small king'. We came back in evening and had dinner in the hotel, outside by the water which was nice. The waiter [...] was unfriendly and 'short' with us thought the restaurant was not busy.Our food and wine were decent. In the evening back in the room (about 10 pm)I noticed that all pillows were down feathered. I am allergic and had to call for synthetic. After waiting an hour (to go o bed) I called again and they sent 2 up. We left breakfast order on door. It was on time in mornng. But we had soggy toast and light brown (cold) liquid to the room. We had to call for hot, dark coffee and extra toasted bread. After our day out on Boston we returned to room and found that we had left 'do not disturb' (my fault) light on and so room, bed, towels, were all undone, uncleaned and breakfast tray not removed.This was aprox. 4:15 pm. We called and they reinerated what we already knew and said that 'they would see when someone would be available to come up' I told them that we understood and planned on an early dinner and walk and would like the room cleaned while we did so. We waited until 6 pm and called again. The 'gentleman' was quite snippy and reminded me that it was my fault that the rooom had not been cleaned and that he was not sure when it could be done. We came back to the room at 9:05 pm after dining by water at hotel restaurant for 2cd night and taking a procrastination walk just to stall. The room was unmade and I called again. He said taht we were on list but that issues were taken in order of call. I called him back after trying not to get upset but we had wanted a special evening (we had spent lots of time and $ in their hotel retaurant) and now wanted some privacy and peace and not to wait any longer. He said that someone would be coming up to clean(it was now almost 10 pm) I told him that we wanted to be brought to another room and he said he would need to check w/ a manager on duty. He called back and a very nice employee brought our things to another room. Obviously too much time wasted the night before w/ pillows and this night for a fresh room. Decisions were not made timely or with customers happiness in mind. Not the peaceful setting for romatic evening we wanted. We once again ordered breakfast for 6 am. it was on time. But I would never reccommend this hotel. They never offered any compensation (something like breakfast) or at minumum an apology. PS...the first room had sprayed toothpaste on mirror and sides of sink. ICK

Hotel staff does not make effort to go the extra mile. South station subway is very convenient.

We were promised a room with a king bed but after spending all day walking in the city we were told that the room would not be available until the next day. When we discussed this with the manager, a room miraculously appeared. Not very happy with the checkin staff.

Beautiful hotel and in a great location. However, I forgot to pack 4 shirts that were in the closet. I went back to the hotel to see if they could get the shirts for me before my flight and they acted like it was impossible to do. I asked if I could go up there and get it and they said they couldn't let me do that since I checked out already. Supposedly they are going to mail it to me but the person I talked to on the phone didn't seem to understand English so who knows. We had also asked the Concierge where to go for the Freedom Trail, one of the biggest attractions in Boston. He acted like he had never heard of the Freedom Trail. This is the guy guests and out-of-towners are looking to for guidance around the city. Needless to say, they need to do a better job of hiring people with some knowledge of the city and customer service.

In order to be a 5 star hotel it is all in the details. That was what was lacking at the InterContinental. I made my reservation over a month and a half ago for a King bed room with a harbor view. I paid extra for the harbor view. My wife and I show up and we are told they didn't have any more King bed rooms available. They asked us if we could take a Double bed room for the night and then they would move us to "one of the nicest King bed rooms they had with a great view of the harbor. They also gave us two vouchers for breakfast at the hotel restaurant. The woman at the desk also told us that in the morning after we left the hotel for the day she would have our stuff moved to our new room and everything would be ready when we came back later in the day. So we agreed to this and we stayed in the Double bed room the first night. The next morning we went and got our free breakfast which was wonderful and then got all of our stuff ready for the hotel to switch our room. I went up to the front desk and asked the gentleman at there about the switching to our new room and he had no idea what we were talking about. The woman the night before didn't make any notes in the computer or anywhere discussing what she had told us the hotel was going to do to get us into "one of the nicest King bed rooms" with a great harbor view. After a long discussion with the gentleman at the desk he agreed that he would have our room changed, he had to look at our original reservation to see that we had reserved to get a harbor view King bed room. We told him that our bags were ready to be moved to the new room as soon as they had everything ready. He told me that it was going to be no problem and everything would be taken care of. So we left for the day and didn't make it back until about 6:00pm later that day. When I went to the front desk to find out which room we were in the woman (different than the first woman) again had no idea what we were talking about. No notes made by the first lady or the gentleman about the changes that needed to be made for our room. The woman then goes on to tell me that she didn't think there were any King bed rooms left for that night and she would have to see what she could do. After a few minutes of searching she found a King bed room for us and "it was the last one." I asked if it was one of best King rooms they had and she hesitated and said it did have a harbor view. So we took the room since it was the "last one" and when I got to the room and looked out the window to see our beautiful view I could see a part of the harbor but half of the view was blocked because we were in a corner so anything to our left was just the side of the building. We were on the 8th floor and when I looked down we could also mostly rooftop of another part of the hotel where the roof of the 5th floor extended. So our harbor view was just a sliver of view sandwiched between the building and the roof. It was very disappointing especially since I paid extra for the view. I just couldn't understand why no one made any notes or told anyone else what they were doing with our rooms. Very amateur.The room itself was nice but again the details were not all there. Wear and tear on the furniture and counter tops where moisture was causing the veneer to warp and peal. Not a big deal but again not a 5 star detail you would expect to see. The TV's in both rooms we stayed in had issues and midway through watching a movie one night the TV went out completely. It was just icing on the cake by that time. We were excited about the deal we were able to get from [...] on a downtown Boston 5 star hotel but it wasn't on the same level as the Ritz, the Four Seasons, or a JW Marriot. I would recommend the hotel because of its location and proximity to downtown Boston, but not as a 5 star hotel. It was more along the 3.5 to 4 star range.

We were able yo check in early, and check out late, which was great. We walked the city, attended Blue Man group show and had a fabulous dinner at Umbria which the concierge reccomended and arranged. The hotel staff was great. The servers in the hotels restaurant was another story - horrible!