Lenox Hotel

It was an overall wonderful experience for my family.

We were in town for Parents Weekend at our son's college and needed a hotel convenient to the T for easy travel to/from campus, plus in a fun area of the city for sights, restaurants and nice shops. The Lenox Hotel met all these reqs fabulously. And the staff and ambiance of the hotel were superb. We'll stay again, for sure!

This hotel was purely awesome. I have never experienced this level of service at any other 4-5 stars hotel I have stayed. From valet parking to the concierge and turn-down service, the services were truly impeccable. In addition, they personalized our stay and provided us with exceptional attention. For instance, my 2 year old daughter's balloon from a nearby store exploded in the lobby, and while crying a few minutes later she heard a knock on our hotel room door and a guy from the hotel brought her another balloon from the same store, to my daughter's delight and thankfulness. Everyone in the hotel called me by my name. The concierge (all those working there) was super knowledgeable and gave us great advice on restaurants and things to do. The location was just perfect for Boston. The room was really good, appropriate for a 4-star hotel. The only thing I did not like about this hotel was the fan/heating system in the room. When on, the fan/heating was loud, and when off, it was too cold in the room. I think they need to upgrade their heating systems with a quieter and better systems. Overall, despite this issue, we had a wonderful stay, and I think this is the best hotel/ place to stay in Boston. Highly recommend it!!!

From the moment our taxi dropped us off until we were picked up to leave, the hotel was a total pleasure. The front desk crew were very friendly and recommended fabulous restaurants. To rent a car you just tell the concierge and in 10 minutes a rep from the car company is there with a car when your done you just park the car out front and hand the keys to a Lenox bellman and it is taken care of. Our room was beautiful with a view down Boylston st to the Commons. The hotel breakfasts were delicious. I look forward to staying there again.

The main thing that makes the Lenox a superior hotel is the people who work there. From the people at the door, to the concierge, to the wait staff and housekeepers, everyone is pleasant, accommodating and helpful. I can't say enough good things about them. The hotel itself is lovely and in very good condition considering its age. It's very centrally located, within walking distance of many restaurants and other attractions. The Copley MBTA station is an easy walk and there is a taxi stand on the Boylston Street side of the hotel. The beds are extremely comfortable, and there is good wi-fi access. Additionally, this is a green hotel that attempts to be completely sustainable - a laudable goal. I will stay at the Lenox any time I'm in Boston.

can not beat location..staff the tops..easy drive in and out..the T just a block away to all parts of city just stops away.lovely street avctivity

The staff was great. The Hotel was clean and the room was perfect.

Just recently returned from our first trip to Boston and stayed at the Lenox Hotel. What a fabulous hotel. It is in a terrific location in the Back Bay Area of the city, centrally located to numerous historic sites and within easy walking distance to many. The service at the hotel was impeccable and the staff were extremely friendly and very accomodating. Upon our arrival, our room was not ready. Joanna at the front desk offered us a complimentary lunch at Solas (an irish pub adjoining the hotel) while we waited. It is this kind of gesture that shows the integrity of the hotel and staff. We will definately go back to the Lenox.

Staff was very courteous. Upgrade on arrival which was very much appreciated. Front desk called our room soon after checking in to see if our accommodations were satisfactory. Nice experience!