Holiday Inn GRAND RAPIDS DOWNTOWN

Quick, seamless check-in and check-out. Room was very comfortable including the bed, quiet, very clean, easy access.

Very nice hotel under renovation will soon become a Holiday Inn. I imagine the rates will go up after renovation. The pool was closed but otherwise no other inconviences. The location is great, right next to the river and all downtown was in walking distance. The room was nice & clean.

excellent friendly staff, very well situated hotel, enjoyed my stay immensely

Great location, clean rooms, friendly helpful staff.

There was a long wait to check in and the smell in the hallway was over powering (it may of been from the carpeting). The room was average. There is no breakfast or coffee included.

Excellent price for a downtown hotel. Very friendly staff at desk and bar. Rooms are a bit on the small side, but are comfortable. The only problem was the A/C. It was very noisy. Repair suggestion was to run on high (this only masked the noise somewhat). Would have liked a better suggestion than that. Otherwise a clean comfortable stay.

I requested a double bed and they gave me a single, small room for two adults. Not only that but the person at the front desk stated that it always happen with Orbits. I explained her that I'm always do travel arraignments with Orbitz and never encounter a situation like this.

The hotel should have a separate room where smokers can go to light up. It was inconvenient and uncomfortable going outside to smoke. One thing that we noticed and didn't like is the fact that the American flag was not taken down after dark or illumated after dark if it was to be left up. My husband is a veteran and both of our sons are in the military...so something like this is very important to our family. I did notice that the flag was at half-staff on Memorial day. On a positive note, I must say that the staff was wonderful. For instance, we had a problem with our room card not working and there were 3 people working on getting the problem resolved very quickly. Over all, we had a great experience with our stay....and the bed was sooooo very comfortable to sleep in.

The hotel stuff was very help and friendly. The only problem that we found that the bathroom light didnt work correctly and there was sticky spot on the floor by the fridge. Food was very good. Over all we enjoyed our stay and will stay there again on our next vist

The interior of the hotel is nicer than it was before the renovation, but our room (and we paid premium) was a mess. One light was out, the bathtub was sticky, there were stains on the bed, and the phone was unplugged (which we didn't know until morning, so I'm not sure if we had any phone calls). We were dressed in business casual but the lady at the desk was still a little rude, I'd had to think how she would treat people who were really dressed down. When we checked out and told the desk person the problems we just got a mumbled sorry. It would have been better if they offered us something back for the unpleasant stay - 10% off our bill to tell us "this isn't normally how we do business" could have gotten our repeat business. We won't be back!