Ballys Las Vegas

It started with the unbelievable rude check in employees. The customer service was horrid. They gave our room away because we checked in late, so we had a queen bed for a 6'8" ~ 6'1" couple. I paid and reserved a king and called from the airport to inform that we would check in late due to our airline bumping us. The room was not extremely clean and the beds were extremely hard in our room. Continually experienced horrid customer service from the bar staff to the maid service. I was told at the poker machine bar by the poker room that if I was not continually playing my machine that I could not and would not get free drinks. Mind you I had money in the machine continually, but I was chatting with friends and would not touch the screen at times to continue a conversation. Not a place I would ever recommend or stay in again. I will also never again use Cheap Tickets as they do nothing to compensate you for the braisen dishonesty about star ratings.

unfriendly hotel staff at check in desk

Bally's ran out of rooms: made us pay for upgrade $25 per night. Very unfriendly staff. The towels, washclothes and sheets had numerous holes in them and some were frayed. The airconditioning/heat was broken. Extra charge $3/day for safe. Extra charge of $4.50 for an extra drinking glass in the room ($2/glass + $2.50delivery fee) The Sidewalk restaurant service and food was pathetic. Walk to Denny's for better service and food. This is certainly Not a 4 star hotel. I've had better experiences with Motel 6 rooms. This Bally's Hotel should be a one star.

Very much like an old downtown LV hotel but with strip prices. The place felt like a teardown. For a few dollars more there were other hotels available that are much nicer.

I have never delt with such a rude staff in my life.!! Everytime you asked for something, they acted like you were putting them out of there way. My sister had a speaked fall on her foot the at the Indigo club and got horrible servise from the emt on staff and other staff there. They did not offer anything from even telling us where a urgent care was we had to ask. They filed a report and told her someone would get back to her by Thursday (it was sunday). I called housekeeping to get more towels, they never came, I called room servise, the whole order was messed up and instead of fixing it they would just make the changes on my bill. At the pool I asked for ice for my sisters foot, they charged me a $1.50...shocking!!!!

The room was great. The price was great. When we ran into a problem with one of the guys getting back into the room, the night Manager "[...]" was extremely rude and unpleasant.

This was our 30 year Wedding Anniversary, it was a nice suprise to get the suite on the first night. That was outstanding!!! Enjoyed the Price is Right Stage Show! Enjoyed the sights and comparing the hotels, also a Travel Agent. Wouldn't recommend the regular rooms because poorly kept up furniture peeled off, half light sockets dead in room. Housekeeping never knocked just used key everyday and came in and then left. Food is very high in establishment and service is slow! Should post all food sources in building and location, and services. Games very tight. Wyndham people were rude, unknowledgeable of thier job and called us liars.

Rhe snotty checkin woman told me that I couldn't get my room until 4pm and I had already been traveling for 12 hours. Got a guy in the Diamond Club to give me a room. However because of that experience I didn't spend a dime at the Bally but did all my dining and drinking at the Bellago and Ceasers Palace which were close by. If you do not like standing in endless lines (Balley check in , the airport, etc then avoid Las Vegas.

Did not like it, too much smoke

We were given an older handicap room. When we asked for a better room we were told it would cost $20 more per night. Ironically while we were there, my wife fell on the wet pavement outside the doors. They offered no help in making her stay more comfortable. I had to beg to get them to loan us a wheel chair. There only concern was to have us sign a letter stating that we would not hold them responsible. Baly's does not care about there guests!