InterContinental NEW YORK TIMES SQUARE

Great location; great room view; great guest room (especially, the bathroom is amazing). Unfortunately, we can't say the same for the staff and management. We observed a lack of attention, order and care in general (especially housekeeping !!!). Also, we didn't like the idea of charging extra money for business center and internet connection at room. However, we might consider staying at InterContinental Hotel again along with a big wish of improvement in their service.

very good Hotel in the Middle of NYC, Subway Station Next door!We were there for a few days of Fun and the interconti is a really Perfect Place to stay! Nice Room, good Service and friendly Staff.we only think that 15$ for 24hrs wifi is a Bit much in a City like NYC. we would stay there again for sure and can totally recommend the Hotel.

The hotel was lovely and had amazing beds! It would have been nice to have a smoking area other than outside the front entrance but loved the location, it was near to everything!

This was a long-awaited, very first trip to NYC for myself and 2 girlfriends. We had a 3 night stay in this hotel. We were interested in seeing the city and some Broadway shows and wanted to be close to Times Square. This hotel was located a quick block away from the Square so it was perfect. It was walking distance to everything important, sharing the block with Shake Shack (great burgers) and on the same street as a couple of theatres. We asked for a refrigerator when we checked in and found it to be too expensive at $30 per day. It was a pleasant surprise to have free internet access however. I was a little apprehensive about having 2 double beds instead of queens but it turned out to be a non-issue as the beds were very comfortable. The rooms were very clean, had modern, contemporary decor and were very pleasant to be in. We loved the large flat screen tv, the fact that our ipod could be plugged into the alarm clock and the quiet yet effective air-conditioning! I was surprised that there was no convenience type store in the lobby area for various sundries or snacks. We did not try the restaurant in the hotel or room service but were pleased when we could go to the business centre and print off our boarding passes without any charge. I had paid a little extra for a room between floors 7-14 but we were initially put in a room on the 6th floor with an undesirable view of a brick wall. As we did not intend on spending much time in the room we did not say anything initially. On our last afternoon I called to request a late check-out for the next day and inquired about why we were not on the 7th floor or higher. Apparently there were no rooms available when we checked in but management immediately apologized and offered us a variety of compensation items. We chose to move up to the 21st floor for our last night and were welcomed by a complementary bottle of wine and a magnificent view of the city for our troubles!! I wish I would have done this earlier!! Overall, we had a great experience in this very friendly hotel. The staff were great. We had our luggage stored (our late check-out was for 2pm, so we stored our luggage until 6pm)so that was conveniant as well. We would stay here again and would recommend it to anyone.

Hotel was conveniently located, central to theatre district and Times Square. Concierge and Front Desk very helpful. Bell Boys could have been more engaged helping with luggage...

Excellent rooms, large beds, friendly reception desk, all at a very reasonable price given the location, except they take it all at the la carte prices for breakfast $110 for one scrambled egg, one cereal, one croissant, one poached egg and toast, that's ridiculous. What really upset me was a bold white porter who was very rude in getting his tip from me, the guy was not even giving me chance to move my luggage which I wish if I could get his name to report him, if you think the breakfast price was fair and you can put up with the porter rude attitude then it's a great value for money

Because of the hotel location, the room is not large. But it is comfortable. I accidentally touched a bottle of wine and was charged for it when I checked out. A charge was also made because, according to the hotel, I use the hotel phone once. Both charges were removed but it's a waste of time. The staff are friendly but lack organization skills when more than a few guests are waiting to be served. The ability to do things well AND quickly are the reasons why guests want to go back to this type of establishments.

Excellent five night stay at this hotel. As tourists we appreciated the central location - close to many sights and attractions including Broadway, as well as multiple subway lines. The staff was very helpful responding to several requests. For example, we were loaned a high quality umbrella with a simple request that it be returned after use. The room was both well equipped and comfortable. One small issue was that the air conditioning provided lots of cooling, but left the room very damp. Our positive experience was in keeping with the somewhat upmarket pricing for a hotel of this quality.

Great location, friendly staff, large room, nice sized bathroom. What more can I say. Would stay there again. Compared to many of the hotel rooms in which I have stayed in NYC, this hotel is a gem. Its a bit noisy, but which room in NYC isnt. Great location for Broadway shows and Times Square. Great jazz club across the street

Great stay. Staff was helpful and very friendly. Excellent location, right next to subway stairs. Close to lots of attractions, but away from the crowds of Times Square. Our room had a great view of the clock tower. Very quiet inside the hotel - we couldn't hear any noise from the hallway once we were inside our room. Loved the rain shower in the bathroom and the fireplace in the lobby. Didn't get in a work out, but the gym looked nice. Had an internet lounge in the basement, but you had to pay for usage. Overall, it was a very good experience!