Booking Terms & Conditions

1. CHANGES AND CANCELLATIONS

 

a) Changes and cancellations – By you

You must call us on 01 4311 311 to change or cancel your trip. All changes are subject to availability, limitations and restrictions of the relevant airline, hotel or car provider (the “Supplier”).

The refundable portion of your purchase price (if any) will be refunded to you and to the extent we are refunded by the Supplier; we shall pass this refund onto you.

If the cancellation means that the Supplier charges a cancellation charge (which in some cases can be 100% of the booking value) or if the change means that the cost of your booking has increased, (if, for example, you wish to upgrade to a more expensive hotel), you will need to pay such extra costs. charges or costs in addition to ebookers’ charges set out below.

If you wish to change or cancel any part of your booking, an ebookers administration fee will apply. Please see the table below for specific ebookers fees applicable to your bookings:

 

Flights

Change: €25 per passenger
Cancel: €25 per passenger

 

Hotels

Change: Nil
Cancel: Nil

 

Car Hire

Change: €25 per booking
Cancel: €25 per booking

 

Packages

Change: €25 per booking
Cancel: €25 per booking

 

Packages Incorporating a Low Cost Flight

Change: Non-changeable
Cancel:   Non-Refundable

i) Cancellations on hotel bookings

Your chosen hotel will typically have its own cancellation policy which we will display to you on the trip details page before you book. If there is a cancellation fee payable, it will apply a 'per room' and not 'per booking' cancellation fee. ebookers will pass on to you any such policies or charges that the hotel has imposed in relation to cancellation. In the absence of the hotel having its own policy, the cancellation fee charged by ebookers will be NIL. For retail hotel, where it's indicated that you will pay your hotel bill directly to the hotel, there is no ebookers cancellation fee applicable.

ii) Cancellations and amendments on low cost flights

The cancellation and amendment terms of low cost flights are the applicable terms of the airline. You should contact the airline direct to cancel or make amendments to low cost flights. Usually fares for low cost flights are non-refundable. In the event that you decide to cancel your low cost flight, our booking fee and any amendment charges are non-refundable. If the reason for your cancellation is covered by the terms of any insurance policy you have purchased, you may be able to reclaim any applicable non-refunded fares or cancellation charges from the insurers.

 

iii) Cancellation and amendments on car rental

Please refer to the applicable car rental supplier’s terms and conditions for cancellation charges and other important terms and conditions relevant to your booking.

 

iv) Cancelling your insurance policy

All insurance premiums are payable in full at the point of sale and are sold incorporating a 14 day cooling off period after which time all policies are non-refundable. The 14-day cooling off period only applies if you have not travelled or made any claim under the insurance policy. It is your responsibility to check the specific terms of the insurance policy at the time of purchase.

 

v) No show

 

If you have a booking for any of our products or services, including flights, car hire, accommodation and packages, but you do not show up to check-in, collect the car or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us.  You will, however, be entitled to a refund of any departure tax you may have paid for your flight (excluding low cost flights), this refund can take up to 10 weeks to process and will be subject to ebookers administration fees.

 

vi) Carrying proof of booking

You should ensure that you travel with your booking confirmations, e-tickets and any other travel documentation (including your passport) at all times.  We will not be liable for any supplier not providing you with the booked product or service if you do not produce such documentation.

 

b) Changes And Cancellations – by us

Occasionally we may have to make changes to your booking. Most of these changes will be minor and we will advise you of the change as soon as we are able to before your journey commences. If there is a significant change, which is not due to an event beyond our control, you will be offered a choice of an alternative comparable trip (if available) or a refund. If the reason for the significant change to the booking is due to an event beyond our control (as described below) we will not be liable to offer you any compensation.

c) Significant changes are normally regarded as:-

i) A change in your Irish departure airport;

ii) A change of more than 12 hours in your departure time from Ireland;

iii) A change in your resort area overseas; or

iv) A change of accommodation to a lower classification than that which you have booked

In the unlikely event that your booking has to be cancelled, a full refund will be made of all monies previously paid to us, to the person/s who originally paid for the booking.

Should your flight be cancelled, your rights and remedies will be governed by the airline's conditions of carriage. As a result you may be entitled to: (a) carriage on another flight with the same airline without additional costs; (b) re-routing to your destination with another carrier without additional costs; (c) receiving a full refund; or (d) some other right or remedy.

c) Events Beyond Our Control

These include: unusual, unforeseeable or unavoidable events beyond our control, the consequences of which could not be avoided even if all due care has been exercised including but not limited to war, threat of war, riot, civil disobedience or strife, government action, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, level of water in rivers or floods, closure of airports and may also include industrial dispute involving third parties, technical or maintenance problems or unforeseen operational decisions of air carriers such as changes of schedule or any failure in the information technology infrastructure (including but not limited to our website) or failure in internet connections.  Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by reason of such events beyond our control.

 

2. AIR/FLIGHT BOOKINGS

 

a) e-tickets

Some airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on certain routes.  We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or for your junk email settings. You can ensure your e-ticket gets to you by adding ebookers.ie to your ‘safe list’. You must notify us immediately if you change your email address or contact telephone number after making a booking with ebookers.ie. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. It is your responsibility to advise us if you have not received your e-ticket confirmation. 

 

b)  Low cost flights

To book a flight from a low cost airline you can select on the web page of ebookers.ie a flight shown by the logo or the words “Low Cost”. After you enter the relevant personal information on our website, we will pass these to the low cost airline. The booking will be made directly between you and the low cost airline. After completing the booking you will receive two booking confirmations by email, one from the airline and one from ebookers.ie. The reference received from the airline is required for check in.

It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.

Our booking fee for low cost flights will be debited from you at the time of booking. We shall dispatch a confirmation invoice to you which shall confirm your booking with the airline and the airline will debit payment from you for the fare and taxes.

Additionally we must inform you that most low cost airlines charge a payment card fee, which will be notified to you immediately prior to purchase. All charges, including the payment card fees, may be in another currency (e.g. GBP). Low cost airlines may also charge additional fees for checked baggage and for in-flight food and drink.

 

c) Flying times

In your itinerary from ebookers.ie, flight times are given for guidance only.  All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.

Unless your flight is purchased as part of a package, we are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your flight by the relevant airline. Also, please note that where a sector of a flight itinerary is not utilised without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises we are unable to accept responsibility for any costs incurred.  It is for this reason that you are required to reconfirm your flights with the airline in accordance with the airline's applicable reconfirmation deadline. For all air travel it is your responsibility to check the departure and arrival times of your flights at the time of travel.

We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure times of the flight. Check-in times, as advised by the carrier or in the airlines’ timetable are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities.  Flights cannot be held up for passengers arriving late and no responsibility can be accepted by us or the airline in such cases.

d) Seat requests

We have no control over the airlines’ allocation of seats and so, if you have particular seat requests, you should check-in at the airport as early as possible.  We cannot guarantee that these requests will be met.

 

e) Direct flights

Please note that a flight described on your flight ticket as "direct" will not necessarily be non-stop. A flight that is described as direct is one where there is no need to change aircraft during the journey.

 

f) Pregnancy and children

Some airlines refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. Please check with the airline concerned as their rules may vary and also consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat. A child must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 10% of the International Air Transport Association’s (or IATA's) published fare.

 

g) Government imposed taxes, fees and charges

The price of your flight may include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges not already collected, for example, it is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the government of the country you are departing from and are therefore non-refundable by us.

 

h)  Travel Agent Licence

Please note that this section does not apply to low cost flights.

We provide you with security for the monies that you pay for your package and for your repatriation in the event of our insolvency, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted or in relation to low costs flights. We are licensed and bonded in accordance with the provisions laid down by the Commission for Aviation Regulation (CAR) and hold a Travel Agents licence (number 0507). For further information, visit the CAR website at http://www.aviationreg.ie/.

 

i) Community list

In accordance with European regulations we are required to bring to your attention the existence of a 'Community list', which contains details of air carriers that are subject to an operating ban within the European Community. The Community list is available for inspection at http://ec.europa.eu/transport/air/safety/flywell_en.htm.

We reserve the right to change your airline in the event that the airline is blacklisted under the EU regulations. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.

 

j) Baggage and European Liquid Regulations

You will usually be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. It is recommended that cabin baggage is kept to a minimum. Extra charges may apply for checked baggage in excess of the permitted allowance. Please ask the airline for more specific information as these rules vary from time to time. You can refer to http://www.iata.org/bags for information and links. For safety reasons dangerous articles must not be packed in checked or cabin baggage. Restricted articles include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances and briefcases with installed alarm devices.

New EU aviation security regulations with regard to carrying liquids on flights took effect on 6 November 2006. Consequently, if you are travelling by air it is important to familiarise yourself with these new regulations and how they will affect travel, please refer to http://www.dublinairport.com/plan-your-trip/tips-and-advice/EU_Liquids_Regulations.html

 

k) Denied boarding, cancellation or flight delays

Under European law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at European airports and will also be available from airlines. However reimbursement in such cases is the responsibility of the airline.  If your airline does not comply with these rules you should complain to http://www.aviationreg.ie.

 

l) Price Guarantee – Flights

If you believe you have found a lower rate than the rate you have paid, send in your claim to us in accordance with the below and we will investigate and, if applicable, issue you with the refund for the difference. The following requirements must be met:-

  • i) The refund must be claimed within 24 hours of the time of booking and at least 72 hours prior to the date of the departure; and
  • ii) Only prices from online travel retailers will be matched and the flight at the lower price must be offered by a bonded travel agent.; and
  • iii) The claim must be based on a like for like comparison of the same airline, flight timings, same class as those services as those offered by ebookers.ie (e.g. inclusive of service charges and taxes) and be for the same dates as actually booked; and
  • iv) The flight at the lower price must be available immediately by an online booking to the customer; and
  • v) The flight at the lower price must be offered in the same currency as that of the booking with ebookers; and
  • vi) A screen shot proof (or similar) of the lower price offer needs to be done the same day, latest 2 hours after having made your booking on ebookers.ie. The screen shot must show the following elements: detailed price, airline, travel dates, destination, flight timings, flight class, type of passenger, number of passengers, date and hour of comparison.

To submit a price guarantee claim please follow the instructions below at paragraph 6 (s).

m) IATA

We are also members of IATA and all flights booking on the website are subject to IATA terms and condition which are incorporated by reference.

n) Additional Changes

Airlines may also charge additional fees for in-flight food or drink. The amount of checked baggage you are allowed depends on your class of travel/destination. Several leading carriers have now introduced additional charges for checked baggage on either a piece or weight basis. Full details of each carrier’s baggage policy and any applicable fees can be found on the carriers website.

3. HOTEL/ACCOMMODATION ONLY BOOKINGS

 

Rate Availability

All hotel rates are valid for Irish residents only. If you are not an Irish resident please call us for further information on 01 4311 311.

a) Additional Local Charges

Certain of our hotels will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. Please note this amount is in addition to the amount shown during the booking process under the 'total booking cost' amount. If applicable, such amount will be displayed on the trip details page in the 'pricing summary section.

b) Map/distance disclaimer

Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If you require the hotel to be within a certain distance from the city centre or near a particular location, you should contact the hotel in question prior to booking.

c) Unavailability

Where we are unable to confirm the initial requested accommodation, we will call you to inform you of the details of alternative accommodation or lack of availability. At that time you will have the option to accept the alternative accommodation or get a refund of the total monies paid to us by you for your original booking.

d) Merchant/Retail hotels

We sell hotel reservations in two different ways:-

i) as merchant hotels which we sell to you as principal; and

ii) as retail hotels which we sell to you as agent - these can be recognised on the website as hotels where your hotel bill will be payable upon checkin/checkout directly to the hotel.

For all retail hotels, we act as an agent on your behalf and ebookers will dispatch a confirmation invoice to you, which shall confirm your booking with the hotel. The hotel will debit payment from you for the accommodation at the time of checkout. You will be advised of all such amounts during the booking process.

e) Star ratings

Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body and are provided to you for information purposes only.  They are not a guarantee or warranty of any kind by ebookers.ie.

f) Hotel facilities

Please read the detailed description of the hotel for other hotel policies applicable to your stay. You must be at least 21 years of age to check in to Las Vegas hotels.

Please note that the hotels booked by us for you are not exclusive to ebookers.ie. We are not responsible for any limitation in facilities because of other hotel guests or their activities. ebookers.ie does not take responsibility for hotel content (including images, facility listings, etc.) displayed on our website. Hotels may change facilities and property features without prior notice to ebookers.ie and it is your responsibility to confirm facilities directly with the hotel at the time of travel.

g) Local Taxes Not Included in Hotel Cost

Please note that there may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking e.g. local taxes, sales tax etc.  Any local taxes will be payable by you directly to the hotel at the time of checkin/checkout.

h) Our right to cancel

We reserve the right to cancel your hotel booking if we have made a mistake in relation to the price of your stay. We will ensure that we notify you of such mistakes within a week of your booking, provided your stay has not started yet.

 

i) Price Guarantee Terms and Conditions – Hotel Bookings

If you believe you have found a lower rate than the rate you have paid, send in your to us in accordance with the below and we will investigate and, if applicable, issue you with the refund for the difference. The following requirements must be met:-

  • i) The refund must be claimed within 24 hours of the time of booking and at least 72 hours prior to the date of the first night's stay.
  • ii) Only prices from online travel retailers will be matched and the accommodation at the lower price must be offered by a bonded travel agent.
  • iii) The claim must be based on a like for like comparison of the same type of room and occupancy in the same hotel, the same services as those offered by ebookers.ie (e.g. inclusive of service charges, taxes and breakfast) and be for the same dates as actually booked.
  • iv) The accommodation at the lower price must be available immediately by an online booking to the customer. "On Request" rooms are excluded.
  • v) The accommodation at the lower price must not be a special offer price, discounted due to frequent flyer mileage credits, a promotional price or part of a package.
  • vi) The accommodation at the lower price must be offered in the same currency as that of the booking with ebookers.
  • vii) A screen shot proof (or similar) of the lower price offer needs to be printed the same day, latest 2 hours after having made your booking on ebookers.ie. The screen shot must show the following elements: detailed price, travel dates, destination, hotel name, arrival and departure date, room type, occupancy, date and hour of comparison.

To submit a price guarantee claim please follow the instructions below at paragraph 6(s).

 

4. CAR HIRE BOOKINGS

 

a) Rate Availability

All rental car rates are valid for Irish residents only. If you are not a Irish resident please call us for further information on 01 4311 311.

b) Minimum Age

All car suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 years and above. Drivers between the ages of 21-24 years will always incur an extra surcharge which is payable locally, is subject to tax and is non refundable. These fees can range from €10.00 a day in Europe and from US$25.00 to US$50.00 US in the United States. Once you have selected your car please read the car rental rules where you will be able to find the amount payable.

c) Maximum Age

There are very few locations, which have an upper age limit. These can vary from the age of 60 years upwards. If you are over the age of 60 years it is your responsibility to check with the rental supplier for eligibility. If you fail to check and you are over the age limit you may not be given the car.

d) Rental Deposit

Rental agencies only accept credit cards for securing your deposit at the rental location. You must use a credit card and it must be the driver’s credit card.  We will not be liable for any compensation or otherwise if you do not have a credit card at the time of collecting your car and are refused rental by the supplier.

e) Driving Licence

A valid driving licence is required for all drivers. The licence must be valid at the time of rental and remain valid throughout the rental period.  We will not be liable for any compensation or otherwise if you fail to show a valid drivers licence to the supplier and are refused rental.

f) British Licence Holders

If you have the new photo id licence you must take the paper counterpart as well. If you do not present both the card and the counterpart you will not get the vehicle. If your licence is written in Chinese, Russian or any ‘picture’ script then you will need to obtain an international driver’s permit before you travel from your country of residence. This cannot be obtained in the United Kingdom.

g) Excess Waiver

Although our rates are fully inclusive there is always an excess to pay. This means in the event of accident/damage or theft, the driver will be expected to pay the first part of the claim. This can vary depending on the car you hire and the destination you are travelling to.

h) Early Return of your Vehicle

The rental agreement is calculated based on the return time agreed when picking up the vehicle. If the vehicle is returned earlier than originally planned, you will not receive any refund.

i) Late Return of Your Vehicle

The rental rate is calculated based on the return time agreed when picking up the vehicle.
If the vehicle is kept longer than originally planned, you may be liable for an overcharge.

j) Rental Agreement

The rental agreement is given to you to sign when you pick up your vehicle. This has all the information about your rental.   It is your responsibility to check this document carefully before you sign it and keep a copy.  ebookers.ie will not be liable in relation to any breach of this agreement.

k) Child/Infant Safety Seats

Children, from the age of 3 years to 12 years or up to 135cm in height (whichever is attained sooner) must be restrained in a suitable seat in the rear of the vehicle. The law states that it is the responsibility of the driver of the vehicle to comply.

i) Price Guarantee Terms and Conditions – Car Hire

If you believe you have found a lower rate than the rate you have paid, send in your claim to us in accordance with the below and we will investigate and, if applicable, issue you with the refund for the difference. The following requirements must be met:-

  • i) The refund must be claimed within 24 hours of the time of booking and at least 72 hours prior to the date of your pick-up.
  • ii) Only prices from online travel retailers will be matched. The car rental at the lower price must be offered by a bonded travel agent or car hire company.
  • iii) The claim must be based on the following like for like comparison elements: same car hire company, same type of car, same dates, same pick-up and drop-off locations and same inclusions as those offered by ebookers.ie .
  • iv) The car hire at the lower price must be available immediately by an online booking to the customer. "On Request" cars are excluded.
  • v) A screen shot proof (or similar) of the lower price offer needs to be done the same day, latest 2 hours after having made your booking on ebookers.ie. The screen shot must show the following elements: detailed price, car hire company, type of car, dates, pick-up and drop-off locations, price inclusions, date and hour of comparison.
  • vi) The car hire at the lower price must not be a special offer price, discounted due to frequent flyer mileage credits and any membership card, or part of a package

To submit a price guarantee claim please follow the instructions below at section 6(s).

5. PACKAGES (Incorporating a flight with a hotel and/or car)

a) Additional Local Charges

Certain of our hotels will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. Please note this amount is in addition to the amount shown during the booking process under the 'total booking cost' amount. If applicable, such amount will be displayed on the trip details page in the 'pricing summary section.

Cars

ai) All Suppliers have a minimum age to be able to rent without incurring any extra charges, this is normally 25 years and above. Drivers between the ages of 21-24 years where it is permitted by a Supplier to rent a vehicle, will always incur an extra surcharge which is payable locally, which is subject to tax and is non refundable. These fees can range from 10.00 euros a day in Europe and from $25.00 to $50.00 US in the United States. Once you have selected your car please read the car rental rules where you will be able to find the amount payable.

aii)  For car hire any optional extras e.g. child seats or additional insurances are only payable locally and will be subject to VAT or local Goods and Services taxes.

aiii) A full list of exclusions which are payable locally or are not included in the rate displayed is available when making your reservation by clicking on the more car details link.

Flights

B) Low cost airlines and some scheduled airlines may also charge additional fees for checked baggage and for in-flight food and drink.  Full details are available when making your reservation by clicking on the checked baggage and in-flight food and drink link.

b) Map/distance disclaimer

Please note that the information as to the distance from the city centre and the location of the hotel on the maps provided are for indicative purposes only. If a customer requires the hotel to be within a certain distance from the city centre or near a particular location, the customer should contact the hotel in question prior to booking.

c) Packages Incorporating a Low Cost Flight

  • Packages incorporating a Low Cost Flight are non-changeable and non-refundable
  • Flights with low cost airlines are labelled with either a logo *  or the words “Low Cost”
  • Additional fees for checked baggage and in-flight food and drink may also apply, and are not added to the total trip cost.
  • You will see separate charges totalling the amount of your package cost , one from ebookers and one from the airline you selected which will also reflect on your billing statement
  • After completing the booking you will receive two booking confirmations by email, one from the airline and one from ebookers. The reference received from the airline is required for your flight check in.
  • It is your responsibility to ensure that all details of your booking are correct before proceeding.

 

d) Price Guarantee – PACKAGES (Incorporating a flight with a hotel and/or car)

If you believe you have found a lower rate, send in your claim to us in accordance with the below and we will investigate and, if applicable, issue you with the refund for the difference. The following requirements must be met:-

  • i) The refund must be claimed within 24 hours of the time of booking and at least 7 days prior to the date of departure.
  • ii) Only prices from online travel retailer’s websites will be matched
  • iii) The claim must be based on the following like for like comparison elements: same travel dates, same itinerary, same airline (charter flights are excluded), same timetable, same flight class, same passenger type (e.g. adult, child or infant), same number of passengers, same hotel, same room type, same occupancy, same dates and same inclusions as those offered by ebookers.ie  (e.g. inclusive of service charges, taxes and breakfast).
  • iv) The flight + hotel package at the lower price must be available immediately by an online booking to the customer. "On Request" bookings are excluded.
  • v) A screen shot proof (or similar) of the lower price offer needs to be done the same day, latest 2 hours after having made your booking on ebookers. The screen shot must show the following elements: detailed price, airline, travel dates, destination, flight timings, flight class, type of passenger, number of passengers, hotel name, arrival and departure date, room type, occupancy, date and hour of comparison.
  • vi) The flight and hotel package at the lower price must not be part of a promotion.
  • vii) This price guarantee only applies to hotel and flight packages booked in a single booking as a package.

To submit a price guarantee claim please follow the instructions below at paragraph 6(s). 

 

6. GENERAL BOOKING TERMS AND CONDITIONS

 

a) Your contract

Your contract will either be with ebookers.ie Limited (“ebookers.ie”) whose registered (Postal) address is at First Floor, Block 7, Irish Life Centre, Lower Abbey Street, Dublin 1, Ireland or another Supplier (such as airlines – including low cost carriers, hotels, insurance and car rental companies) depending on what travel product/s or service/s you book. 

When you book a package or a hotel only booking which we sell as principal (see explanation above at paragraph 3(d) above) your contract will be with ebookers.ie.  A package is a pre-arranged combination of at least two of the following: (a) transport (b) accommodation or (c) another tourist service forming a significant part of your booking and those two or more components are sold to you as a whole at the same time by us at an inclusive price with full payment being made to us.

If you book a low cost flight with us, which are flights with a low cost airline which is shown by the low cost logo on our website, we will make the booking as your agent and your contract for your low cost flight will be additionally subject to the airline’s terms and conditions which could limit or exclude liability to you (often in accordance with various applicable international conventions).

Your credit card will be charged for the full amount of your ebookers package at the time of booking. You may have separate credit card charges for each product in the package, totaling the amount quoted for your package.

If your booking is not a package or accommodation which we sell as principal, ebookers.ie will make the booking on your behalf as a booking agent for the relevant Supplier(s) concerned and your contract will be subject to the relevant supplier's terms and conditions which could limit or exclude liability to you (often in accordance with various applicable international conventions). If you wish to review the relevant supplier's terms, we refer you to the links section of our website where the supplier's terms will be available through a link. In instances where it is not possible to access the supplier's terms by a link, we will provide the supplier's contact details so that you may contact them. Alternatively, you should visit the relevant supplier's official website.  Please ensure you refer to the applicable car rental supplier’s terms and conditions for cancellation charges and other important terms and conditions relevant to your car rental.

Your holiday will not be a package if you, or our travel advisors on your behalf, put together two or more different and individually priced types of products or services and where you book these products at the same time for one total price. In these circumstances your contract will be with the relevant third party Supplier. ebookers.ie will be acting as agent for the third party Supplier and is not a party to the contractual relationship. Again, you will be additionally subject to the supplier's terms and conditions which could limit or exclude liability to you (often in accordance with various applicable international conventions).

Your contract will come into existence once we have received your payment in cleared funds and a confirmation invoice has been issued. Prices are confirmed at the final step of the booking path at the point when you click 'Agree and purchase'. Price are shown with rates of exchange calculated on a daily basis. Prices, including Euro price estimates, may therefore differ on a daily basis to reflect any movement in exchange rate levels. When a booking is made the exchange rate will be fixed at the time the item is created and will apply to any amendments or cancellations to that item within the booking. Exchange rates are determined by ebookers.ie.

These booking conditions apply to all bookings (including those where we act only as agent) except where otherwise specified. Please note that an ebookers booking fee may be applicable which is a maximum of €50 per person depending upon whether you book on our website or via our call centre and depending upon which product you book. You will be advised of any fee before you confirm your reservation.

An additional charge of 1.5% of the total booking value may be charged for all products purchased from ebookers (excluding hotel bookings where payment is made at the hotel and excluding air fares where payment is taken by carrier) when you pay. This amount will always be shown prior to payment being taken and will be a maximum of €25 per booking.

We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you using the email address you provided at the time of booking or your bank. In the event we are not able to contact you or your bank, we may cancel your booking with no liability whatsoever.

All ebookers fees can be changed at any time. This includes telesales, cancel, change, payment card or other fees. Such fees can be reduced, increased or removed at any time.

b) Privacy policy

For details of how we may use information which we obtain from you by your use of the site, please refer to our privacy policy on our website which forms part of the contract under which we provide you with travel services.  If you do not accept all of these terms, then please do not use this website.  You must keep secure any means of identification which we supply to you in order to use services on this site. You must supply accurate and complete information when using this site.

 

c) Governing law

These booking terms and conditions shall be governed and construed in accordance with the laws of Ireland and the courts of Ireland shall have non-exclusive jurisdiction to adjudicate any dispute which arises thereto. Additionally your accommodation booking may also be subject to local laws, customs and sensitivities, which may change from time to time. We are not liable for any bookings which do not comply with such local laws, customs and sensitivities. 

 

d) Insurance cover

If you have purchased a travel insurance product from us, your purchase will be subject to the Insurance terms and conditions which are accessible from the 'Agree and Purchase' page which are incorporated into these Booking Terms and Conditions. If you do not agree to these terms and conditions, you should not purchase the travel insurance product. If you have provided your date of birth as a part of requirements pertaining to your booking, you agree that we may use this information for the limited purpose of validating that we have provided you with the correct insurance policy.

We recommend that you take out suitable travel insurance to cover (as a minimum) the costs incurred if you cancel your trip, the cost of emergency medical assistance, including repatriation, in the event of an accident or illness whilst you are abroad. It is your responsibility to ensure the insurance you purchase is suitable and adequate for your particular needs. It is your responsibility to comply with the insurance company’s requirements and your duty to disclose to the insurance company all relevant information e.g. pre-existing illnesses.

Please note that for bookings which are not a package or accommodation which we sell as principal, we do not accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness.

 

e) Passport, visa and health information/requirements

The information in this section is valid for Republic of Ireland Citizens only. Non-Republic of Ireland Citizens should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the Republic of Ireland.  It is your responsibility to check with the applicable Embassy or Consulate to see whether the destination(s) that you are visiting requires a visa, especially if you do not hold a passport marked "Irish Citizen". If you fail to do so, you will be solely responsible for any cost, loss or damage which you or we incur as a result of your failure. 

It is also important to remember to include all transit points of your journey, which may also require you to obtain a visa. Please note that many countries require that your passport is valid for six months beyond the period of your stay. Some countries apply different rules and you should contact the Embassy or Consulate of your destination for relevant current information.

It is vital that you ensure that your passport is legible and intact, any sign of damage could result in a refusal of carriage or entry into your country of destination. If you hold an Irish passport and require information in respect of the validity of your passport, procedure and time required to apply for a passport or renew an existing passport, the regulations in respect of minors, or if your passport has been lost or stolen, you can contact the Irish Passport Service help line at +353 1 671 1633 or on the internet at

http://foreignaffairs.gov.ie/home/index.aspx?=253

It is your responsibility to obtain the appropriate visa for your destination(s) and any applicable transit point. If you require information in respect of current visa requirements, procedure and time required to apply for the applicable visa, you should contact the Embassy of the country you plan to visit. For a list of contact details for embassies please log onto http://foreignaffairs.gov.ie/home/index.aspx?=253 Please note that specific requirements for specific countries can be complex and subject to change at short notice.

Children not already included on a valid Irish passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until:

• The child reaches the age of 16 years; or

• The passport on which the child is included expires; or

• The passport on which the child is included is replaced or an amendment results in the issue of a new passport

The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can endeavour to make the necessary changes to your holiday documentation.

If you are travelling to or via the United States and if you come from a country that is part of the Visa Exemption Programme, from 12 January 2009 the Electronic System for Travel Authorization (ESTA) replaces the form that has until now been completed on the plane.

If you travel to the USA from 12 January 2009, it is essential that you complete the ESTA form before you travel in order to receive travel authorization that must be printed off.

You must take this travel authorization with you when you travel. If you do not have this document or if it is invalid, the airline company may refuse to allow you to board the aircraft.

The form must be filled out at the latest 72 hours prior to departure, but it is recommended that you complete it as soon as you plan your journey.

This procedure applies to adults and children (whatever their age). The information requested includes passport number and country of residence.

In most cases, electronic travel authorization is granted online almost immediately by specifying "authorization approved". It is valid for a period of two years or until expiry of the passport.

For further information, please click on the Visa Exemption Programme (PDF) link.

You should seek advice on any vaccinations and precautions that may be compulsory or recommended from a health professional – a GP, practice nurse, pharmacist or travel health clinic – ideally at least 8 weeks before you travel.  Further travel advice can be found on http://www.tmb.ie

 

f) Pre-travel advice

The Department of Foreign Affairs may have issued information about your holiday destination. You are advised to check whether or not such information has been issued on the Internet at http://www.foreignaffairs.gov.ie/ prior to travelling.

 

g) Booking your trip

When you use our website to make a booking, you will need to provide us with credit or debit card details in order to cover the full cost of your trip. Your credit card will be charged for the full amount of your ebookers package at the time of booking. You may have separate credit card charges for each product in the package, totaling the amount quoted for your package. You authorise us or an authorised third party to take full payment for the total amount of your purchase.  Please note that you may be required to present a credit card at the time of check-in, rental or pick-up to provide confirmation of authorised card use or to secure any additional charges.

The price of each product or service is regularly reviewed and may go up or down. Promotional or discounted offers on this site are provided at our discretion. All offers are subject to availability and may be withdrawn at any time. 

We will charge you for any additional handling fees incurred by us in respect of payment through a debit or credit card and in addition to the price of your trip, there are likely to be booking fees payable per person.  All such fees will be highlighted to you during the course of making your booking.

When you make a booking, you guarantee that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and, further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which is given to you by us or any of our employees or Suppliers is passed onto all members of your party. Any information which we give to you shall be deemed as given to each and every party member for whom you are making or have made a booking.

h) If something goes wrong

Please note that this section does not apply to low cost flights. If a problem occurs with a low cost flight you should inform the airline as your contract is with the airline (as explained in paragraph 6 a) above).

If a problem occurs whilst you are abroad, you must inform the relevant supplier (e.g. hotel, car rental company, airline).  If the supplier cannot resolve the problem to your satisfaction, you should contact us on +353 1 4311 311or faxing +353 1 878 3099so that we are given the opportunity to help.

If your complaint is not resolved at the time, you must notify us at the earliest opportunity and write within 28 days of your return to our Customer Services Department: customercare@ebookers.ie quoting your original booking reference and giving all relevant information.

Failure to notify us within this time period may hinder our ability to resolve your complaint and/or investigate it fully and, as a consequence, any right to compensation that you may have could be prejudiced.

i) Our liability for your trip

Subject to paragraph 6 j) and paragraph 6 k) below, we accept responsibility for ensuring that your package, or accommodation only booking which we sell as principal which you book with us, is supplied as described on our website. If any part of your package or accommodation only booking which we sell as principal, is not as described and/or is not of a proper standard, due to the fault of our employees, agents or suppliers we will pay you reasonable compensation if this has affected the enjoyment of your travel arrangements.  Subject to paragraph 6 k) below, we accept responsibility for death, injury or illness caused by the acts and/or negligence of our employees, agents or our suppliers, whilst acting within the scope of, or in the course of, their employment in the provision of your package or accommodation only booking which we sell as principal.

If you have not booked a package, or accommodation only booking which we sell as principal, in consideration of the fact that we act only as a booking agent for the third party suppliers of your trip, we have no liability whatsoever if your trip is deficient and, in particular, we have no liability for any loss, personal injury or death however incurred unless such loss is caused by our negligence.

 

j) Claiming compensation -

Please note that this section only applies to packages or accommodation only bookings which we sell as principal

If you are claiming compensation because your package or accommodation only booking which we sell as principal, is not as described and/or is not of a proper standard, you must follow our complaints procedure as specified in paragraphs 6 h) above. Our liability in all cases shall be limited to a maximum of twice the cost of your package, or accommodation only booking which we sell as principal, and in calculating compensation for a deficiency in such bookings, we shall take into account all relevant factors including i) the price paid for your package or accommodation only booking which we sell as principal, ii) any steps it was reasonable for you to take to minimise the inconvenience /damage which you experienced and iii) the extent to which the deficiency or improper performance affected your enjoyment of the products.

Please note that we will not be liable to pay compensation for a deficiency in your package, or accommodation only booking which we sell as principal, which does not result from any fault on our part or that of our suppliers, is attributable to you or arose from circumstances, which were unusual or unforeseeable, and neither we nor our suppliers (even if all due care had been exercised) could have anticipated or avoided.

 

k) Important notices on limits of liability

In respect of international travel our liability to you will be limited or excluded in the same manner provided by the relevant international conventions mentioned below. This means that our liability to you shall be limited to the actual engaged liability (if any) of the operating carrier or transport company which undertakes the relevant travel services.

ebookers is recognised as an organiser for travel and holidays only and, as such, does not control or operate any airline, shipping company or rail company. When you travel your journey may be subject to certain international conventions such as, but not limited to, the Warsaw convention and Montreal convention (in respect of international carriage by air), the Athens convention (in respect of international carriage by sea) or COTIF (The convention Concerning International Carriage by Rail), as such conventions are amended or re-enacted from time to time (the "Conventions"). You agree that these Conventions will apply to you on that journey. Please click here to read these Conventions which are incorporated into these terms and conditions.

You agree that the operating carrier or transport company's own "Conditions of Carriage" will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions and limits of liability contained within these international conventions and those "Conditions of Carriage". You acknowledge that all of the terms and conditions contained in those "Conditions of Carriage" form part of your contract with us as well as the transport company and that those "Conditions of Carriage" shall be deemed to be included by reference into your contract.  These Conditions of Carriage are available on our website. In addition, you can ask for copies of these international conventions or the "Conditions of Carriage" of the applicable operating carrier from our offices at the address detailed at paragraph 6(a) above. Copies of the "Conditions of Carriage" of the applicable operating carrier are also available on the website of the relevant carrier. 

l) Events beyond our control

Except where otherwise expressly stated in these booking conditions we regret that we cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected by circumstances beyond our control as described in paragraph 1(c).

m) Your behaviour

It is your responsibility to ensure that you and the members of your group do not behave in a way which is inappropriate or causes danger, distress, offence or damage to others or which risks damage to property belonging to others (including but not limited to drunkenness and air rage) whilst on your trip.

If, in our reasonable opinion or that of our suppliers, your behaviour is inappropriate and causes danger, distress, offence, or damage to others, or risks damage to property belonging to others, we and/or our suppliers (e.g. hotel managers, airline pilots) may take appropriate action in order to ensure the safety and comfort of our customers and their property and that of our suppliers, including terminating your trip, in which case our and our supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur necessarily as a result of such termination.

n) Changes to terms and conditions

We may amend these terms and conditions at any time without prior notice.  If we do amend these terms and conditions, the amended terms will be effective when posted on this website and you are deemed to have accepted the relevant changes.

o) Special assistance

If you are disabled or incapacitated or of limited mobility or require special assistance for any reason, we require that you notify us at the time of making your booking. If these requirements change before your trip you must inform us. We will not subsequently be liable to you for any losses you may incur in the event that we or our suppliers are unable to accommodate your requirements.

p) Weather

We cannot be held responsible for any disruption to your trip due to bad or unusual weather conditions.

q) Special requests

Please advise us of any special requests and we will pass these on to the relevant supplier.  However, we cannot guarantee your special request as we do not have any direct control over the manner in which the services are provided.

r) Telephone calls

We reserve the right to randomly record telephone calls to ensure that our customer service is constantly reviewed.

s) Price Guarantee

In respect of all Price Guarantees the following conditions apply:-

• i) ebookers.ie fair and exhibition periods are excluded; and

• ii) ebookers.ie must verify the claim to their reasonable satisfaction; and

• iii) the lower price must be offered in the same currency as that of the booking with ebookers.ie.; and

• iv) in order for a refund to be considered a booking has to have already been placed on the ebookers.ie site.; and

• v) this Price Guarantee does not apply to bookings for groups of more than nine (9) people.

• vi) Ebookers.ie will not be liable for the payment of any refunds under the Price Guarantee with respect to rates loaded in error by ebookers.ie or its Suppliers or any printing, typographical, administrative or technological errors in any materials relating to in any materials relating to rates backed by the Price Guarantee.

• vii) To make a Price Guarantee claim, send an e-mail to priceguarantee@ebookers.ie with the following information:

  i) Your ebookers.ie  booking reference number; and

  ii) Company name and web address of other online retailer; and

  iii) Details with screen shot proof of price offered by other online retailer.

We will review your request and contact you via e-mail within two business days. If you are eligible for a price refund we will credit the card used to make the booking. Ebookers.ie reserves the right to modify or cancel any or all of its Price Guarantees at any time . Any cancellation will be effective upon removal of references to the Price Guarantee and these terms and conditions from the web site.

PRINT COPIES OF THESE CONDITIONS ARE AVAILABLE ONLINE OR ON REQUEST FROM

ebookers,
First Floor, Block 7,
Irish Life Centre,
Lower Abbey Street,
Dublin 1,
Ireland

V12010Q1