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Golden Inclusive by Gran Plaza Hotel Acapulco

4.5 star property

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Photo gallery for Golden Inclusive by Gran Plaza Hotel Acapulco

Beach umbrellas, beach towels, beach volleyball
Exterior
Property amenity
Dining
Living area

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av. Costera Miguel Aleman, 1803, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪7 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Papagayo Beach
    ‪15 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

Junior Suite

  • 41 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View

  • Ocean view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Presidential Suite

  • Sea view
  • 233 sq m
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

Suite

  • Sea view
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

Family Suite, 3 Bedrooms

  • Sea view
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 Queen Bed, 2 Single Beds and 1 King Bed

Junior Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

Golden Inclusive by Gran Plaza Hotel Acapulco

A restaurant, a 24-hour fitness center, and a poolside bar are available at this smoke-free hotel. Free breakfast and free valet parking are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and conference space.
Golden Inclusive by Gran Plaza Hotel Acapulco offers 506 air-conditioned accommodations with minibars (stocked with some free items) and safes. Rooms open to balconies. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
Recreational amenities at the hotel include a 24-hour fitness center and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Golden Inclusive by Gran Plaza Hotel Acapulco, you're just a quick walk from Condesa Beach. Features include free breakfast and free valet parking, plus a restaurant.
  • Free breakfast served daily
  • Free valet parking and self parking
  • Grab something to eat at the restaurant or stop for a drink at the pool bar
  • Services include dry cleaning/laundry, tour or ticket assistance, and wedding services
  • Onsite recreation includes a 24-hour gym, basketball, and volleyball
  • 5 minutes by car from La Quebrada Cliffs and 8 minutes from Condesa Beach
Some rates at Golden Inclusive by Gran Plaza Hotel Acapulco are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Golden Inclusive by Gran Plaza Hotel Acapulco offers its guests a 24-hour fitness center and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the pool bar. Free breakfast is served daily.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 12822 square feet (1191 square meters) and includes conference space. A terrace, tour/ticket assistance, and dry cleaning/laundry services are also featured at the luxury Golden Inclusive by Gran Plaza Hotel Acapulco. Self parking and valet parking are free.

This 4.5-star Acapulco hotel is smoke free.

Guests are served free breakfast daily from 7 AM to 11:30 AM.
Golden Inclusive by Gran Plaza Hotel Acapulco has a restaurant on site.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Golden Inclusive by Gran Plaza Hotel Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals and snacks included

Property amenities

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free breakfast available daily 7 AM to 11:30 AM
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Children's pool

Family friendly

  • Children's pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,822 square feet of conference space
  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the bay
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 28 floors
  • Ballroom
  • Built in 1982
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free minibar (limited items)
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Minimum check-in age: 18

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Golden Inclusive Gran Plaza Hotel Acapulco
Golden Inclusive Gran Plaza Hotel
Golden Inclusive Gran Plaza Acapulco
Golden Inclusive Gran Plaza
Golden Inclusive by Gran Plaza Hotel Acapulco Hotel
Golden Inclusive by Gran Plaza Hotel Acapulco Acapulco
Golden Inclusive by Gran Plaza Hotel Acapulco Hotel Acapulco

Golden Inclusive by Gran Plaza Hotel Acapulco Reviews

Reviews

6.6
Rating 10 - Excellent. 21 out of 72 reviews
Rating 8 - Good. 15 out of 72 reviews
Rating 6 - Okay. 13 out of 72 reviews
Rating 4 - Poor. 8 out of 72 reviews
Rating 2 - Terrible. 15 out of 72 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Time

For family time, the all inclusive is a great deal!
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Property was nice but not enough entertainment. Food not great, beach nothing to get exited about. Will not go back.
Stayed 2 nights in Mar 2018
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is on the beach
Stayed 2 nights in Jul 2018
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness
MUY TARDADOS PARA ROOM SERVICE Y CHECK OUT NI SE DIGA.
Stayed 3 nights in Jul 2018
Verified

6/10 Okay

Georgii

Disliked: Cleanliness

Транзит перед правильным отелем

Впечатления не очень хорошие. Балаган, примитивная еда, очень плохо убирают санузлы. При заселении присутствовал ужасный запах. Бронировали сьют с видом на море. Вид был изумительный…)
Stayed 2 nights in Mar 2018
Verified

8/10 Good

ARTURO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio

Es un hotel algo anticuado, las habitaciones son muy amplias. Viaje con plan todo incluido la comida buena en general, el restaurante Italiano excelente al igual que la atención, no me gusto la barra libre que ofrecen, creo que podrían cobrar un up grade y ofertar bebidas de mejor calidad en caso de que así lo requiera el huésped
Stayed 2 nights in Mar 2018
Verified

6/10 Okay

Blanca laura

Liked: Cleanliness
Disliked: Room comfort

Esperaba un mejor servicio

Nos entregaron la habitación aunque llegamos muy temprano, pero el sofá cama en pésimas condiciones, imposible dormir ahí, los alimentos insuficientes, poca variedad y regular calidad en el bufet de la comida y cena, los meseros de playa atentos solamente a las necesidades del turista extranjero.
Stayed 2 nights in Feb 2018
Verified

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities

Muy buen hotel

En general muy buen hotel, lo único que no nos gusto fueron las camas que están demasiado duras para nuestro gusto, pero la atención personal muy amable, huy limpio, buen nivel de alimentos y bebidas.
Stayed 4 nights in Dec 2017
Verified

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mi estancia fue Excelente

Excelente servicio y el personal súper amable la habitación cómoda y confortable, los alimentos muy agradables y variedad en a bufet, en general todo excelente
Stayed 4 nights in Dec 2017
Verified

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, room comfort

Remodelacion

Buen servicio como lo están remodelando falta más albercas, buen servício y personal amable
Stayed 2 nights in Dec 2017
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, room comfort

Hotel agradable cerca de la playa

La atención de todo el personal siempre es muy amable, las habitaciones muy cómodas, los alimentos muy buenos, el único inconveniente fue que la alberca más grande del hotel se encontraba cerrada por reparación y había trabajadores dándole mantenimiento, esto hizo que todos los huéspedes del hotel se concentraran en 2 albercas pequeñas siendo insuficientes para tanta gente, ya que el hotel estaba a su máxima capacidad de hospedaje, lo que hizo que no se lograra disfrutar cómodamente de la alberca. Los niños son los más afectados por no caber todos en las alberquitas.
Stayed 3 nights in Nov 2017
Verified

2/10 Terrible

José

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Incongruencia

Compre all inclusive, y al llegar me dieron una lista de servicios semi all inclusive. Ayer, de los cinco elevadores, sólo funcionaba uno. Duré 20 minutos para bajar, desde el séptimo piso. Luego, en el desayuno, estaba cerrado el restaurante caracol, y nos fuimos al neptuno, donde nos esperaba una fila de 50 personas, para pedir huevos cocinados al momento. Llegamos a las 8.15 horas, y nos sentamos a la mesa a las 9. La comida fue repetitiva, y presentada sin buen gusto en el bufet, durante los cuatro días que estuvimos. En fin, el caos.
Stayed 3 nights in Oct 2017
Verified

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pareja habitación todo incluido

Excelente ! Ubicación está muy bien, caminado llegas a un mercado de artesanías y centro comercial. Hotel Buenas instalaciones, tres albercas, habitacion de lujo. Alimentos del bufette 3 estrellas Del restaurante italiano 4 estrellas Y del service room 5 estrellas Gente servicial y atenta. Bebidas. 3 estrellas te te sirven en vaso plástico pequeño,,, llévate tu vaso de acero inox. Playa. Si sabes nadar no está mal. Si no sabes solo meterte unos metros. A mi me apoyo un salvavidas para nadar
Stayed 4 nights in Oct 2017
Verified

2/10 Terrible

Matias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

really NOT Recomandable

Elevator : take minimum 5 mins No good attitude for client (staffs) No hot water, only hot water with rust/stain
Stayed 2 nights in Oct 2017
Verified

2/10 Terrible

LETICIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NO ESTUVOI LA RESERVACION Y AUN ASI ME HICERON EL COBRO CUANDO YPO NI SIQUIERA OCUPE EL CUARTO POR NO ESTAR REGISTRADO, ME DIJIERON QUE NO HABIA NINGUNA RESERVACION Y TUVE QUE BUSCAR EN OTRO LADO
Stayed 2 nights in Sep 2017
Verified

4/10 Poor

Joe

Disliked: Staff & service

worse hotel be careful hotel workers will scam U

I went for five days and I spent a whole day arguing with the hotel i gave the hotel 150 dollars for the deposit of the room and payed for 2 night all inclusive 1100pesos for 2 pepole and the staff worker did not give me a receipt because he said it is all registered in the system do not believe them always ask for your receipt the next day as i ask the fromt desk when can i get my bracelet to eat at the buffet and she tells me that i have not payed and in the system is shows thats i have nothing and didnt give 150 dollars deposit i was so confused spend a whole day trying to figure out what happened the worker shows up to work the next day he says he left the money in the cash box etc very bad Service wont be going back to that hotel again and then i had a incident with their restaurant The waitress says he gave me a discount and to give him a good tip which I did and 30 minutes later I get a knock on my hotel room door scard me wasn't expecting anyone saying he charger me wrong and i owed another 40 dollars and he was sweating and very nervous he told me not to tell the hotel because he can lose his job save yourselfe a horrible hotel and book somewhere else beware and be warned
Stayed 5 nights in Sep 2017
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excelente hotel

un excelente hotel en la zona dorada muy cerca de la glorieta de la diana y, sus instalaciones muy buenas y la atención del personal súper bien, habitaciones limpias, su vista a la bahía muy buena el desayuno buffet muy variado y delicioso, en general todo muy bien lo recomiendo ampliamente
Stayed 2 nights in Aug 2017
Verified

4/10 Poor

SAUL

Disliked: Staff & service, property conditions & facilities

no para descansar

muy sangrones
Stayed 6 nights in Jul 2017
Verified

10/10 Excellent

faby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Esta remodelado

Buen servicio y buena imagen. La Comida Muy bien y las habitaciones limpias
Stayed 4 nights in Aug 2017
Verified

6/10 Okay

m

Disliked: Staff & service
Personal at lobby lack of common sense regarding costumer service..
Stayed 6 nights in Jul 2017
Verified

8/10 Good

Fortino Hernández

Liked: Staff & service, property conditions & facilities, room comfort

Bajó de calidad!!

Bien, pero quitaron las cafeteras de las habitaciones y antes dejaban botellas de agua diario.
Stayed 3 nights in Jul 2017
Verified

8/10 Good

DAVID JOEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena estancia en el Crownw plaza

En términos generales la estancia fue buena. El hotel cuenta con todos los servicios y el servicio d elos meseros es excelente. Siempre muy atentos a las necesidades. Lo regular fue que las albercas (a excepción de la pequeña) el agua estaba fria. Al parecer es por el tipo de material que recubre las mismas. Me hubiera agradado que la agua hubiese estado más tibia. Asimismo hace falta personal en la alberca que tiene el bar del lado del agua. Ahí no había nadie y teníamos que esperar a un mesero de los que atienden fuera la piscina para que nos sirvieran las bebidas.
Stayed 3 nights in Jul 2017
Verified

8/10 Good

carolina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Bonita vista al mar

Esta muy deteriorado la plancha no funcionó, la puerta se trababa, los focos no encendían, los cajones no cerraban,hay cucarachas en la habitación, los elevadores tardan mucho de 6 no se hacía uno,las albercas estaban cerradas,las toallas olian mal, en cuestión de comida super rico y el personal muy amable,te atienden muy bien, pero si las instalaciones dejan mucho que decir.
Stayed 3 nights in Jul 2017
Verified

2/10 Terrible

arlina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

They only want you to consume inside the hotel

Dirty rooms and rude staff
Stayed 1 night in Jul 2017
Verified

4/10 Poor

arlina

Disliked: Cleanliness, property conditions & facilities, room comfort

Never staying here again

There was a roach in my room. All the employees did not want any outside food or even snack to be taken inside the hotel. They wanted us to ONLY consume what was sold inside the hotel. I bought some snacks in the beach to take to my room and they followed me to my room telling me that I couldn't do that. I immediately checked out from the hotel at that moment
Stayed 1 night in Jul 2017