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Aparthotel·Private host

Gran Palma

4.5 star property

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Photo gallery for Gran Palma

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas
Interior entrance
Executive Suite, Pool View
Private kitchen
Exterior

Reviews

4.0 out of 10

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
251 Charrita, Acapulco, Gro., 39897
  • Place, Plaza Isla Diamante
    ‪12 min walk‬
  • Place, La Isla Shopping Village
    ‪15 min walk‬
  • Place, Forum de Mundo Imperial
    ‪19 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, Non Smoking, Air conditioning

Deluxe Double or Twin Room, Non Smoking, Air conditioning

Deluxe Double or Twin Room, Non Smoking, Air conditioning

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Suite, Non Smoking, Pool View

Desk, laptop workspace, iron/ironing board, cots/infant beds

Comfort Suite, Non Smoking, Pool View

  • 58 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Suite, Balcony, Pool View

Suite, Balcony, Pool View

Suite, Balcony, Pool View

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Apartment, Balcony, Pool View

Desk, laptop workspace, iron/ironing board, cots/infant beds

Apartment, Balcony, Pool View

  • 55 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Executive Suite, Pool View

Executive Suite, Pool View

Executive Suite, Pool View

  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Villa, Pool View

Desk, laptop workspace, iron/ironing board, cots/infant beds

Deluxe Villa, Pool View

  • 95 sq m
  • 2 bedrooms
  • Sleeps 9
  • 4 Double Beds and 1 Single Sofa Bed

View all photos for Deluxe Villa, Balcony, Pool View

Deluxe Villa, Balcony, Pool View | Terrace/patio

Deluxe Villa, Balcony, Pool View

  • 98 sq m
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds and 1 Single Sofa Bed

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About this property

Gran Palma

An outdoor pool, a hot tub, and spa services are available at this aparthotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services, and laundry facilities. Each apartment offers free WiFi and a desk. Housekeeping is available on request.
Gran Palma offers 23 accommodations. This Acapulco aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Bathrooms include bathtubs or showers. Housekeeping is offered on request and irons/ironing boards can be requested. Cribs/infant beds (surcharge) are also available.
An outdoor pool, a children's pool, and a hot tub are on site.
Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, sports massages, and Swedish massages.
During your stay at Gran Palma, you're just a quick walk from Boulevard de las Naciones. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool. This luxury aparthotel has 23 apartments. Enjoy your stay with amenities like free WiFi in each apartment.
  • Each apartment offers a desk
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Within a 15-minute walk of Boulevard de las Naciones and La Isla Shopping Village
  • Pets welcome for a fee
Gran Palma offers its guests a children's pool, an outdoor pool, and a hot tub. WiFi is free in public spaces. Spa services, a terrace, and barbecue grills are also featured at the luxury Gran Palma. The aparthotel can provide concierge services and wedding services. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Acapulco aparthotel.

For a fee, guests can enjoy local cuisine breakfast daily from 8:30 AM to 1:00 PM.

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Remove personal items and remove leftover food and drinks
Turn off the lights and return the keys

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets: MXN 350 per pet (varies based on length of stay), plus a deposit of MXN 600 per stay
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for MXN 250 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 600 will be collected before check-in.
  • This property's damage deposit is payable via a secure link and is due within 24 hours after booking. Advance payment of the damage deposit is required to check in.
  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 150 to 250 for adults, and MXN 100 to 180 for children
  • Pet deposit: MXN 600 per stay
  • Pet fee: MXN 350 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Housekeeping fee: MXN 350 per day
  • Crib (infant bed) fee: MXN 250 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
The front desk at this property is open daily from 8:30 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Gran Palma Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 1 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

2.0/10

Cleanliness

8.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

4/10 Poor

eduardo

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
La habitación sin mantenimiento, las paredes y muebles tenían muchas manchas de suciedad tanto en dormitorio, y baños, y es algo facil, solo limpieza, el condominio. el condominio bien ubicado, con bonitas amenidades y facil acceso
Stayed 1 night in Feb 2026