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Hotel Delfines Acapulco by NG Hoteles

Property class: 2

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Photo gallery for Hotel Delfines Acapulco by NG Hoteles

A pool area with a circular water feature, palm trees, and a yellow railing.
A bar area with a bartender, bottles of Corona Extra, and various drinks on the counter.
A hotel room with two beds, a bathroom with a mirror, and a chair.
A restaurant with checkered flooring, wicker furniture, and hanging plants.
A hotel lobby with a check-in counter, a clock displaying multiple time zones, and a wall decorated with fish and shells.

Reviews

5.4 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available

Explore the area

View in a map
Costera Miguel Aleman, Fracc Magallanes, Acapulco, GRO, 39670
  • Place, Condesa Beach
    ‪5 min walk‬
  • Place, Diana the Huntress
    ‪8 min walk‬
  • Place, Parque Papagayo
    ‪10 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪52 min drive‬

Room options

View all photos for Room Superior

Bed sheets

Room Superior

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Economy Room, 2 Double Beds

A room with two beds, a small table, and a wardrobe.

Economy Room, 2 Double Beds

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

A room with two beds, each with a colorful floral bedspread, a nightstand with a lamp, and a curtain.

Standard Room, 2 Double Beds

  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Economy

Bed sheets

Room Economy

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Delfines Acapulco by NG Hoteles

Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, a children's pool, and a 24-hour front desk.
Hotel Delfines Acapulco by NG Hoteles offers 60 accommodations with air conditioning. Bathrooms include showers. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
During your stay at Hotel Delfines Acapulco by NG Hoteles, you're just a quick walk from Plaza Bahia. You'll find features like free WiFi in public areas, plus an outdoor pool and a restaurant. Some of the pet-friendly amenities this property offers include an off-leash area and pet grooming services.
  • Free WiFi in some public areas
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include luggage storage
  • Steps from Plaza Bahia and 14 minutes by foot from Papagayo Beach
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-leash area and pet grooming services
Some rates at Hotel Delfines Acapulco by NG Hoteles are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Delfines Acapulco by NG Hoteles offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Parking is available for a fee.

This Acapulco hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 9:00 AM to 11:30 AM.
Hotel Delfines Acapulco by NG Hoteles has a restaurant on site.
Room service is available.

All-inclusive details

All-inclusive room rates at Hotel Delfines Acapulco by NG Hoteles are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 50 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 9:00 AM to 11:30 AM for a fee: MXN 130 for adults and MXN 50 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • No lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 180 per pet, per night, plus a one-time cleaning fee of MXN 350 and a deposit of MXN 1000 per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • An off-leash area and pet grooming services are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 500 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 130 for adults and MXN 50 for children
  • Self parking fee: MXN 50 per day
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 180 per pet, per night plus MXN 350 one-time cleaning fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 8:00 PM.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Hotel Delfines Acapulco by NG Hoteles Reviews

Reviews

5.4
Rating 10 - Excellent. 11 out of 84 reviews
Rating 8 - Good. 19 out of 84 reviews
Rating 6 - Okay. 14 out of 84 reviews
Rating 4 - Poor. 11 out of 84 reviews
Rating 2 - Terrible. 29 out of 84 reviews

5.4/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Bruno

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend, they do not answer the phone. Worst hotel and staff.
Verified review

2/10 Terrible

OCTAVIO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nightmare hotel!

Nightmare hotel! We booked 2 nights and checked out the day after check-in!.. Old unmaintained building! Rooms are terrible, rusted out shower heads! Death trap elevators! Horrible pool! Pictures on hotel.com website are from god knows when!..
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Enrique

.
Stayed 4 nights in Jul 2025
Verified review

2/10 Terrible

SANDRA

Disliked: Cleanliness, amenities, property conditions & facilities
Pesimo
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Luis Adolfo

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonita experiencia
Stayed 3 nights in Jan 2026
Verified review

2/10 Terrible

Jimena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad no era para para mascotas, al llegar, me cobraron por la estancia de cada perrita y por noche, se me hace una grosería que digan que es Pet friendly y no tengan acondicionado un espacio para tenerlos. El estacionamiento es súper limitado y deje mi vehículo en la calle. El personal sin un solo trato amable , tienen plaga de cucarachas, fugas de agua en el baño, el elevador se nota que no ha tenido mantenimiento en mucho tiempo. Ojalá hagan algo, de mi parte no me vuelvo a hospedar ahí, ni reservar por este medio.
Stayed 3 nights in Dec 2025
Verified review

2/10 Terrible

Ana Cristina

Disliked: Cleanliness, amenities
El hotel es horrible, le falta muchísimo mantenimiento, además de peligroso, la sábana sucia, todo sucio, me picaron algunos animalitos porque desperté con un buen de ronchas estuve apunto de salirme a la madrugada y buscar otro hotel, de lo mal que estaba las habitaciones, olían horrible
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Elisa

Liked: Cleanliness, staff & service
Disliked: Amenities
Le falta un poco de calidad a los colchones del hotel pero de ahi en fuera todo muy bien
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Elsa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No tome la habitación estaba muy sucia …Holia feo
Stayed 1 night in Nov 2025
Verified review

2/10 Terrible

Raul

Requiero de mi reembolso no se me ha hecho tuve problemas y no me entregaron mi habitación solicite mi reembolso y no me lo han hecho
Stayed 3 nights in Aug 2025
Verified review

2/10 Terrible

Pablo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deberían dar mantenimiento mínimo a los pasillos de hotel, tuve un accidente gracias al pésimo mantenimiento de el lugar. El cual no se harán responsables , la recepcionista y el guardia que guarda las maletas tuvieron actos de discriminación y homofobia conmigo, el guardia muy agresivo, durante toda la estancia preferimos estar en otro lado y no llegar al hotel, al igual nos sacaron cosas de la maleta. Todo fue horrible TODO es un pésimo lugar, el servicio es pésimo, el mantenimiento esta de lo peor ñ. EXIJO UNA SOLUCIÓN, termine pagado estancia en otro lugar por temor a agresiones
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

cindy

Disliked: Amenities
Fue bueno , pero falta más atención del personal y quizás más servicios
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Frank

Se ve deteriorada
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

omar

Disliked: Cleanliness, staff & service, property conditions & facilities
Todo feo , viejo y destruido
Stayed 4 nights in Feb 2025
Verified review

6/10 Okay

Pao

Liked: Staff & service
Disliked: Property conditions & facilities
Muy descuidado
Stayed 2 nights in Mar 2025
Verified review

2/10 Terrible

Esthela

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El baño super sucio, parece que no habia sido lavado antes de ser entregado
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eso fue un desastre

La habitación me la entregaron hasta las 3 de la tarde y no a la 13:30 como decía,la habitación no contaba con toallas,ni jabón o shampoo para bañarse ,el personal es muy déspota,aparte la habitación estaba sucia y no nos hicieron el cambió de ropa de cama ,la verdad dan un pésimo servicio desde recepción,no me quedaron ganas de regresar a ese hotel
Stayed 3 nights in Feb 2025
Verified review

6/10 Okay

Judith

Me gusto las albercas, pero si le hace falta mantenimiento a las habitaciones, por el precio deberia de tener al menos toallas en las habitaciones, shampoo, solo te dejan un jaboncito y un rollo de papel Higienico pequeño Pero pues no fue tan peor, al menos no vi cucarachas como en otros hoteles
Stayed 1 night in Feb 2025
Verified review

4/10 Poor

HUGO ABAD

Disliked: Staff & service, property conditions & facilities, room comfort

Muy mala experiencia

Fue muy mala esperiencia, ya que llegue y decia en la reservacion que hice que el checkin era a las 3:30 y ellos decian que hasta las 3.00, que el error lo habin cometido la agencia que me lo habia cendido en este caso price travel y ellos no se podian hacer cargo de sus errores, despues no encontraban mi resrvación, que aparecia, total un desastre, y al final terminaron dandome otra. y vi que como yo habia muchas personas reclamando.
Stayed 1 night in Jan 2025
Verified review

4/10 Poor

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nada agradable y falta de limpieza y las habitaciones nada cómodas hay muchas deficiencias
Stayed 4 nights in Jan 2025
Verified review

2/10 Terrible

E.Alejandro

Disliked: Cleanliness, staff & service, property conditions & facilities
Deberían Invertir en reparaciones
Stayed 3 nights in Jan 2025
Verified review

2/10 Terrible

GUSTAVO GOMEZ

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy deteriorado por fuera y por dentro. El personal insuficiente ya que en la app el check-in era a las 13:30 hrs. Y el hotel lo marca hasta las 15:00 hrs, pero nos entregaron la habitacion a las 16:00 y ademas sucia. No habían hecho la habitación y las camas sucias y sin tender. Falta personal para la rápida atención. Recepcionista muy desatenta y bastante brusca en sus respuestas. No vuelvo a este lugar, esta infestado de cucarachas
Stayed 2 nights in Jan 2025
Verified review

2/10 Terrible

J Velazquez

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchísimo cascajo en todo el hotel, todo roto, de verdad uno se podría quedar o saber si te pusieran como están las condiciones Nada que ver con el anuncio
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Luis

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
El Chek un poco tardado el registro
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy céntrico. Aunque el inmueble se ve de años, es ideal para llegar solo a descansar.
Stayed 2 nights in Dec 2024