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Krystal Beach Acapulco

3.0 star property

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Photo gallery for Krystal Beach Acapulco

Outdoor pool, pool loungers
Property video
2 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
On the beach, sun-loungers, beach umbrellas, beach towels

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670
  • Place, Parque Papagayo
    ‪1 min walk‬
  • Place, Papagayo Beach
    ‪3 min walk‬
  • Place, Condesa Beach
    ‪10 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

View all photos for Room Standard with Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 30 sq m
  • Sleeps 2

View all photos for Room Standard with Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Mountain View

7.0 out of 10
Good
(2 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 4

View all photos for Room Standard with Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 30 sq m
  • Sleeps 4

View all photos for Standard Ocean View

Room

Standard Ocean View

8.0 out of 10
Very good
(38 reviews)
  • Ocean view
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Mountain View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(18 reviews)
  • Mountain view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Room Standard with Ocean View

  • Ocean view
  • 30 sq m
  • Sleeps 2

View all photos for Standard Room,1 King Bed, Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Standard Room,1 King Bed, Ocean View

7.6 out of 10
Good
(14 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Lunamielera Vista Mar

Lunamielera Vista Mar

Lunamielera Vista Mar

  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Mountain View

Family Room, Mountain View

Family Room, Mountain View

  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds OR 1 Single Sofa Bed

View all photos for Suite King Mountain View

Suite King Mountain View

Suite King Mountain View

  • Mountain view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite King Ocean View

Suite King Ocean View

Suite King Ocean View

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View

7.6 out of 10
Good
(34 reviews)
  • Mountain view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Krystal Beach Acapulco

Spend the day playing on the beach then return to dine at one of Krystal Beach Acapulco's 2 restaurants.
Krystal Beach Acapulco offers 400 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Krystal Beach Acapulco, you're just a quick walk from Papagayo Beach. You'll find features like free WiFi in public areas, plus 2 restaurants and an outdoor pool.
  • Free WiFi
  • Enjoy international cuisine with ocean views at Aquamarina, one of the property's 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include babysitting, a kid's club, and a concierge
  • Onsite recreation includes a playground
  • Steps from Galerías Acapulco and 7 minutes by foot from Papagayo Beach
Some rates at Krystal Beach Acapulco are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Krystal Beach Acapulco like an outdoor pool, a children's pool, and a hot tub.

There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi. For a fee, parking is available.

This 3-star Acapulco resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to noon.
Aquamarina - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Cevichería - Onsite seafood restaurant. Open daily.
Beach Bar - Onsite bar. Open daily.
Lobby Bar - This bar serves light fare only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

À la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MXN 250 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to noon for a fee: MXN 480 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • Beach Bar
  • Cevichería
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Accessibility

  • No lift

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 480 per person
  • Self parking fee: MXN 250 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Krystal Beach Acapulco Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 318 out of 1014 reviews
Rating 8 - Good. 220 out of 1014 reviews
Rating 6 - Okay. 189 out of 1014 reviews
Rating 4 - Poor. 140 out of 1014 reviews
Rating 2 - Terrible. 147 out of 1014 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Patricia

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Food was subpar, and the rooms were uneventful lacked any standout features. The valet service was atrocious and made departure a nightmare, taking over two hours just to get the car. Check out demand was at noon and offered no other solution or amenity. Asked to speak to manager and no one ever came around. Not a great experience overall.
Stayed 2 nights in Jan 2026

6/10 Okay

Harry

Some front desk staff and managers were a bit aloof, the air conditioning in the room was noisy and did not cool the room adequately, shower facility in the room is nice but extremely slippery
Stayed 7 nights in Jan 2026

10/10 Excellent

Ageda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing, except on the weekend when more guests arrived, the elevators took more than 30 minutes to reach your floor due to their weight capacity.
Stayed 3 nights in Jan 2026

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Jan 2026

2/10 Terrible

jasmine

Stayed 4 nights in Jan 2026

8/10 Good

Eduardo

Stayed 4 nights in Jan 2026

10/10 Excellent

SERGIO

Stayed 1 night in Jan 2026

2/10 Terrible

Donald

Disliked: Property conditions & facilities
Elevators need to be replaced! No wall mirror in bathroom Very overpriced!! Needs total renovation
Stayed 15 nights in Jan 2026

4/10 Poor

Patricia

Travelled with family
Disliked: Cleanliness, amenities
La comida estuvo bien pero puede mejorar mucho, los meseros son groseros y cuando les pides algo se tardan mucho en traerlo y a parte te lo avientan. Y para lo que costó hubiera esperado más
Stayed 2 nights in Jan 2026

6/10 Okay

Tuong

Stayed 2 nights in Jan 2026

4/10 Poor

Joanne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast was very good.
Stayed 12 nights in Dec 2025

6/10 Okay

Aylin, CDMX

Liked: Cleanliness, amenities, property conditions & facilities
Organización
Stayed 2 nights in Jan 2026

2/10 Terrible

Jerry C., Bedford

Disliked: Cleanliness, amenities, property conditions & facilities
By far, this is one of my worst choices and a hotel that could ever stayed first aside from the service which it was average the hotel is understaffed. The elevators are not in used their borderline unsafe they continuously shutting down and many people had to take the stairs from 0 to 15 floor to basically go to the beach or go to go to the street additionally the hotel is in a complete repair is old uncapped poorly maintained and they use it only as a money pit. The parking situation is not clearly stated but we had to wait 25 minutes for Ballet parking to park the vehicle of course there’s an additional $12 a day to park the car many surprises on charges up on checking where discovered like my kids had to pay for an additional fee to stay once you’re in the check-in period you cannot stop. I will never ever stay in this hotel or recommend this hotel to nobody. The hotel is filthy. they have mold on the showers and is not kept to standards expensive the location it’s OK, but you definitely can stay in another hotel for even fraction of the price and avoid all this hassle. Take my word for it. Don’t stay in this hotel.
Stayed 2 nights in Jan 2026

6/10 Okay

Muriel

Travelled with family and small children
Disliked: Property conditions & facilities
We like this hotel because of their friendly staff, the area and the swimming pools. But this hotel needs to remodel their rooms and fix their elevators. Elevators were a huge problem, long waits and saw so many people frustrated. Last time we were in this hotel was like 5 years ago and they had the same issues with the elevators but this time it was worst.
Stayed 1 night in Jan 2026

2/10 Terrible

Jonathan

Stayed 2 nights in Jan 2026

4/10 Poor

MARIA VERONICA

Travelled with family
Liked: Staff & service, amenities
Elevadores insuficientes. Sería bueno que desde que reservas te asignaran tu habitacion. Para reservar la cena de fin de año nunca me contestaron. Cuando llegue reservé y fue mala atencion. contest
Stayed 3 nights in Dec 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, Great location.
Stayed 2 nights in Dec 2025

2/10 Terrible

Juio Cesar

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Fue la peor experiencia que he tenido en siete años que me he hospedado ahí la habitación tenía demasiadas cucarachas pedí ayuda a recepción y jamás atendieron. El aire acondicionado no servía y tampoco solucionaron ese problema.
Stayed 4 nights in Dec 2025

10/10 Excellent

GAURAV SUHAS

Stayed 3 nights in Dec 2025

10/10 Excellent

Tirso

Liked: Cleanliness, amenities, property conditions & facilities
Exelent 👌 good choice 👏
Stayed 4 nights in Dec 2025

4/10 Poor

Claudia, Davenport Fl

Stayed 2 nights in Dec 2025

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instalaciónes muy comodas y agradables, nos encanto el desayuno pero las comidas no son muy buenas
Stayed 2 nights in Dec 2025

4/10 Poor

Nelson

Disliked: Cleanliness, property conditions & facilities
People tend to reserve the beach chairs all day long and none of these are available for other groups when are needed. The hotel has very strict policies on not having their waitress serving on some specific areas of the beach (in front of the hotel)
Stayed 2 nights in Dec 2025

10/10 Excellent

Brooke

Stayed 7 nights in Dec 2025

2/10 Terrible

Salatiel

Travelled with family
Disliked: Amenities, property conditions & facilities
comida muy mala calidad/ el edificio en muy malas condiciones por el precio/ elevadores que no estan ceguros/ no se puede uno meter al mar por que esta al lado un desague de drenaje/ no los recomiendo
Stayed 2 nights in Nov 2025