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Playa Suites Acapulco

4.0 star property

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Photo gallery for Playa Suites Acapulco

1 bedroom, down duvets, in-room safe, iron/ironing board
Bahia Suite | Living room
2 restaurants; breakfast, lunch and dinner served
4 outdoor pools, pool umbrellas, pool loungers
Exterior

Reviews

6.8 out of 10

Popular amenities

  • On private beach
  • Pool
  • All-inclusive
  • Spa
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Costera M. Aleman 123, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪5 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Parque Papagayo
    ‪14 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

View all photos for Suite Junior With Partial Sea View

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite Junior With Partial Sea View

  • Partial sea view
  • 32 sq m
  • Sleeps 4

View all photos for Suite Standard With Street View

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite Standard With Street View

  • 32 sq m
  • Sleeps 4

View all photos for Suite With Sea View

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite With Sea View

  • Sea view
  • 32 sq m
  • Sleeps 4

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Bahia Suite

Bahia Suite

Bahia Suite

  • Sea view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Estandar Suite

Estandar Suite

Estandar Suite

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Playa Suites Acapulco

Catch some rays on Playa Suites Acapulco's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants.
Playa Suites Acapulco offers 488 accommodations with safes and complimentary toiletries. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers. Irons/ironing boards and hair dryers can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, body treatments, and manicures and pedicures.
During your stay at Playa Suites Acapulco, you're just a quick walk from Condesa Beach. Enjoy features like free WiFi in public areas, plus 4 outdoor pools and 2 restaurants.
  • Free WiFi in some public areas
  • Enjoy international cuisine at Las Gaviotas, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 4 outdoor pools
  • Treat yourself to manicures and pedicures, body scrubs, or facials at the spa
  • Services include a free kid's club, dry cleaning/laundry, and tour or ticket assistance
  • Onsite recreation includes a private beach, a gym, and volleyball
  • Within a 10-minute walk of Diana the Huntress and Condesa Beach
Playa Suites Acapulco is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Playa Suites Acapulco you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a fitness center. Parking is available for a fee.

This 4-star Acapulco hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.
Las Gaviotas - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
El Morro - This beachfront buffet restaurant serves lunch and light fare. Open daily.
Room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (MXN 100 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Morro
  • Las Gaviotas

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Shopping

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,264 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 18 floors
  • 2 buildings
  • Built in 1997
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playa Suites Acapulco

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 250.00 for adults and MXN 150.00 for children
  • Valet parking fee: MXN 100 per night
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Playa Suites
Playa Suites Acapulco
Playa Suites Hotel
Playa Suites Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Acapulco Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Hotel
Playa Suites Acapulco
Playa Suites Hotel Acapulco

Playa Suites Acapulco Reviews

Reviews

6.8
Rating 10 - Excellent. 240 out of 1000 reviews
Rating 8 - Good. 261 out of 1000 reviews
Rating 6 - Okay. 239 out of 1000 reviews
Rating 4 - Poor. 125 out of 1000 reviews
Rating 2 - Terrible. 135 out of 1000 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a good location for this hotel, very convenient.
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

ALEJANDRA

Liked: Property conditions & facilities
😍
Stayed 1 night in May 2024
Verified

4/10 Poor

Ivonne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The location is perfect, the hotel facilities are old, the furniture in the rooms is broken, the towels are too old, there are no sockets to connect the telephone, only in the sink.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok 👍
Stayed 6 nights in Jun 2022
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The check-in/reception is very disorganized. I waited 40 minutes to get my room.
Stayed 4 nights in May 2024
Verified

6/10 Okay

Juan Carlos

Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Jan 2025
Verified

8/10 Good

juan

Liked: Cleanliness, staff & service
I LIKE THE SERVICE THE PLACE AROUND THE HOTEL, CLOSE TO EVERYTHING FURNITURE TOO OLD, AND I DIDN'T GET WIFI SERVICE, BAD WIFI SERVICE NEVER GET WIFI, NO IN THE LOBBY NOT IN THE RESTAURANT, THEY NEED TO UP DATE THOSE SERVICE 😡
Stayed 4 nights in Jul 2023
Verified

4/10 Poor

Mario

Regular
Verified

10/10 Excellent

Leticia

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

GERARDO

Disliked: Amenities
A/C poor condition clogged toilet staff nto professional I won’t recommend for no body!
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

elena

Disliked: Staff & service, amenities, property conditions & facilities
The AC was not working, the safe did not work and we called several time to get fixed but nothing was done. There was no where to sit after 10:30 pm because they did not allow anyone outside of the lobby. They were not helpful at all. The only staff that was very helpful was the staff in the kitchen. But other then that I would not return.
Stayed 4 nights in Jan 2025
Verified

2/10 Terrible

PATRICIA

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is extremely old and dirty, seems it hasn’t been restored or updated since its opening. The bathroom tub was amazingly rusty, the curtains didn’t work. Hair dryer and iron available only if you sign a document and they telling you that you need to give them back, that’s ridiculous. This is a hotel that I will NEVER come back and that I DO NOT recommend at all.
Stayed 3 nights in Mar 2023
Verified

4/10 Poor

irene

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property looks old, they painted over the old paint and the paint was cracking. Pool chairs are faded and yellowish. TV's did not work they had to change the TV. My air conditioning did not work and they came to fix it twice but it was still the same.
Stayed 2 nights in Jul 2022
Verified

2/10 Terrible

Velia

Disliked: Cleanliness, property conditions & facilities
Furniture is super old and rusted, towels are REALLY OLD smell humid, NO HAND TOWELS OR shampoo or soap. They don’t offer any amenities. Wall lamps rusted and falling apart. Not even one decoration in any wall. Sofa bed old and dirty. Rooms smell humid. Front desk is falling apart old and not welcoming!!! I think this place used to be beautiful but it’s never been updated. The pool is rusted all around. Simply disappointing!!!
Verified

2/10 Terrible

Freddy william

Disliked: Staff & service, amenities, property conditions & facilities
Everything about the hotel was okay, servers were great, maintenance service was horrible room did not have a functional AC, the safe didnt lock had to call the front desk several times to get anybody to help and several times I never got help to add also had construction at 7:00am in the morning in one of their High end Suites . We had nothing fixed or no help at all I will not recommend this hotel to nobody at all. The last night the AC was blowing at it fullest I was told by maintenance that that's all the AC would blow he also promised me some fans which he never showed up with at all I slept inside of sauna that's the way the room felt. It was horrible communication and no help at all also the hotel does not have a place where you could hang out after 10:30 they turn everything off and expect you to hang around in the lobby it's supposed to be an all inclusive but it's not at all I truly will not be recommending this hotel at all or even go back no customer service horrible experience
Stayed 4 nights in Jan 2025
Verified

4/10 Poor

jose luis

sin jabon en lavabo, esurriendo agua en la regadera, el toallero x caerse solo, sin papel del baño
Stayed 2 nights in Mar 2026
Verified

8/10 Good

JULIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

J

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente muy buena atención del personal del hotel si volvería a hospesarme ahí , me encanto
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Norma Angelica

Liked: Cleanliness, staff & service, amenities
Es bonito, comodo, accesible, necesita mantenimiento, el personal en general es amable, pero hay algunos que no lo son, en el bar pedi hielo y me lo dieron de mala gana, solo detalles en general todo bien.Gracias.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

juan

Liked: Cleanliness, amenities
Todo bien
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

JUAN

Muy deterioradas las intalaciones , la habitacion muy vieja las camas unicamente cuentan con una sabana toda percudida y parchada ,
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Danna

Liked: Cleanliness, amenities, property conditions & facilities
Es un hotel con un servicio increíble
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un buen lugar para vacacionar y con el todo incluido ya no te preocupas de las comidas y bebidas
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Lor

Liked: Cleanliness, amenities, property conditions & facilities
Me gusto las instalaciones
Bonita vista
Stayed 1 night in Aug 2025