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The Palms by Eagles Airport City

4.5 star property
VIP Access

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Photo gallery for The Palms by Eagles Airport City

Outdoor pool
Property video
Lobby lounge
Front of property – evening/night
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Plot 19 & 20 Accra, Accra, Greater Accra Region, 3204
  • Place, Marina Mall
    ‪4 min walk‬
  • Place, El Wak Stadium
    ‪2 min drive‬
  • Place, Accra Mall
    ‪3 min drive‬
  • Airport, Accra Intl. Airport (ACC)
    ‪15 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Double Room, Non Smoking

Junior Double Room, Non Smoking

Junior Double Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Club Double Room, 1 Queen Bed

Club Double Room, 1 Queen Bed

Club Double Room, 1 Queen Bed

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

The Palms by Eagles Airport City

Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a coffee shop/cafe, and concierge services are onsite.
The Palms by Eagles Airport City offers 170 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, and slippers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
During your stay at The Palms by Eagles Airport City, you're just a quick walk from Marina Mall. Free WiFi in public areas, free self parking, and a free roundtrip airport shuttle are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Onsite recreation includes a gym
  • Just a 5-minute drive from Accra Mall and 5 minutes from U.S. Embassy
  • Free airport shuttle service
Some rates at The Palms by Eagles Airport City are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Palms by Eagles Airport City offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

7 meeting rooms and coworking spaces are available. The luxury The Palms by Eagles Airport City also features concierge services, laundry facilities, and dry cleaning/laundry services. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Accra hotel.

The Palms by Eagles Airport City has a restaurant on site.

All-inclusive details

All-inclusive room rates at The Palms by Eagles Airport City are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 7 meeting rooms
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Front entrance ramp
  • Lift (250 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
The Palms by Eagles Airport City offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Palms City Holidayinn Accra
Palms Airport city Formerly HolidayInn Hotel
Palms Airport city Formerly HolidayInn Accra
Palms Airport city Formerly HolidayInn Hotel Accra

The Palms by Eagles Airport City Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 29 out of 56 reviews
Rating 8 - Good. 13 out of 56 reviews
Rating 6 - Okay. 7 out of 56 reviews
Rating 4 - Poor. 1 out of 56 reviews
Rating 2 - Terrible. 6 out of 56 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience. The staff were super friendly and helpful, and the room was clean and comfy. The breakfast spread was great . The hotel's location is also great
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Prosper

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Farida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with nice and friendly staff.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jasper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff. I enjoyed staying here.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Adra

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay for a funeral.
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

Robin

Liked: Cleanliness, staff & service, amenities
The room was very clean. The air conditioner worked well. The staff was courteous and andknowledgeable for
Room service jollof rice and chicken wings
TV didn't work consistently
Front desk
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was also very helpful and accommodating. Short walk to lots, including airport.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Gurbax

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was clean
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

PRINCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closely situated to the airport with. Staff are very courteous Good. Breakfast options.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Dominic

Liked: Amenities, property conditions & facilities
Unfortunately my bathroom was not spotless. Here were female long hair all over the bathroom floor. No iron and no menu in room.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's clean with a friendly staff
Stayed 1 night in May 2025
Verified

10/10 Excellent

Farida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and professional and extremely accommodating. The hotel is in a great location and the renovation was such a great upgrade. It is modern, fancy yet warm.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't use the laundry service. The staff was very professional, kind and caring. The air conditioning was too cold and I had to ask to turn it up to make the room less cold. They adjusted the a/c to a more comfortable level for me.
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

alex

Liked: Cleanliness
Check was smooth, rooms clean, water flows out the bathroom floor due to leakage.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Youssif

Disliked: Amenities, property conditions & facilities
Its very dirty room bed full of dust
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Since the rebranding of holiday inn into some new ownership a significant deterioration! Poor service, the gym a failure… still good located in walking distance to the airport
Stayed 1 night in Sep 2025
Verified

8/10 Good

Adwoa

Liked: Cleanliness, property conditions & facilities
I liked the room . Only hope to see improvement in the food.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Kwasi

Liked: Cleanliness, staff & service, property conditions & facilities
I just love it
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Lindyann

Liked: Cleanliness, amenities, property conditions & facilities
I will surely stay there again the issue was our shower when you use it the water ran to the outside floor used lots of towels
Stayed 1 night in May 2025
Verified

2/10 Terrible

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very warm because the air condition never worked
Stayed 1 night in Jul 2025
Verified

8/10 Good

HICHAM

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Close to the airport ok for short stay

Very confortable and clean. Shuttle seevice availaible. The problem.is the breakfast, not a buffet and very slow and limited. Nithing fancy. For the room service no menu available and anyway the phone in the room.was not working. Internet is poor and there is roo much electricity shut downs.
Stayed 1 night in Apr 2025
Verified

6/10 Okay

Farida

I have stayed at this facility multiple times to the point I know most of the staff by their name. The only thing that makes me come back is the convenience to the hotel. But I have to say the service at this hotel is deteriorating by the days it’s incredible how everything is a mess. You always have to call for something. If it’s not toiletries missing, it’s the cleaning not showing up unless you call, it’s the laundry bags that aren’t in the rooms. And for a newly renovated hotel,the walls in some of the rooms are so filthy: it’s just so sad. And now let’s come to the kitchen. When you order food, plan for an average wait time of 90 minutes and that if you are lucky they bring everything you order. Staying at this hotel is a constant frustration. I have decided after my patience being tested over and over again, to never lodge at this facility ever again when am in Ghana.
Stayed 2 nights in Nov 2025
Verified

2/10 Terrible

Baffour

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Really?

We were scheduled to be at the airport at 5 am and requested the shuttle take us. At 445am they were still looking for the key to the shuttle I which they never found. They took us to the airport in one of the employees very small car. The chef was the only employee that had passion. He not only served us breakfast but took us to the airport.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Angela

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is rated as a 4-star property, but it is closer to a 2.5-star experience at best. The staff was very friendly and courteous; however, the facility and guest rooms are in serious need of renovation. Water from the shower leaked onto the bathroom floor, forcing us to use towels to manage the overflow. The room temperature was inconsistent, even though the thermostat settings never changed. The bedding was stained, and the mattress was in extremely poor condition, with visible tears and dark stains. Safety and security were also major concerns. There appeared to be no security presence, and anyone could walk onto the property and sit in the lounge area, making it difficult to distinguish hotel guests from non-guests. There were activities in the lobby that appeared questionable, which further contributed to feeling unsafe. Additionally, the room doors did not have chains or deadbolts, adding to the lack of security. Overall, the condition and safety of the property did not meet expectations for a 4-star hotel, and I did not feel secure during my stay.
Stayed 7 nights in Jan 2026