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Palms Airport city Formerly HolidayInn

3.5 star property
VIP Access

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Photo gallery for Palms Airport city Formerly HolidayInn

Outdoor pool
Property video
Lobby lounge
Front of property – evening/night
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Plot 19 & 20 Accra, Accra, Greater Accra Region, 3204
  • Place, Marina Mall
    ‪4 min walk‬
  • Place, El Wak Stadium
    ‪2 min drive‬
  • Place, W.E.B. DuBois Center
    ‪4 min drive‬
  • Airport, Accra Intl. Airport (ACC)
    ‪12 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Double Room, Non Smoking

Junior Double Room, Non Smoking

Junior Double Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Double Room, 1 Queen Bed

Club Double Room, 1 Queen Bed

Club Double Room, 1 Queen Bed

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Palms Airport city Formerly HolidayInn

Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a coffee shop/cafe, concierge services, and dry cleaning.
Palms Airport city Formerly HolidayInn offers 170 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. 50-inch flat-screen televisions come with premium digital channels.

Bathrooms include showers with rainfall showerheads, and slippers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Palms Airport city Formerly HolidayInn, you're just a quick walk from Marina Mall. Free WiFi in public areas, free self parking, and a free roundtrip airport shuttle are available.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and luggage storage
  • Just a 4-minute walk from Marina Mall and a 5-minute drive from Accra Mall
  • Free airport shuttle service
Some rates at Palms Airport city Formerly HolidayInn are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. 7 meeting rooms and coworking spaces are available.

WiFi is free in public spaces. The business-friendly Palms Airport city Formerly HolidayInn also features an outdoor pool, concierge services, and laundry facilities. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Accra hotel.

Palms Airport city Formerly HolidayInn has a restaurant on site.

All-inclusive details

All-inclusive room rates at Palms Airport city Formerly HolidayInn are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 7 meeting rooms
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Front entrance ramp
  • Lift (250 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Palms Airport city Formerly HolidayInn offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Palms City Holidayinn Accra
Palms Airport city Formerly HolidayInn Hotel
Palms Airport city Formerly HolidayInn Accra
Palms Airport city Formerly HolidayInn Hotel Accra

Palms Airport city Formerly HolidayInn Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 22 out of 45 reviews
Rating 8 - Good. 10 out of 45 reviews
Rating 6 - Okay. 6 out of 45 reviews
Rating 4 - Poor. 1 out of 45 reviews
Rating 2 - Terrible. 6 out of 45 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience. The staff were super friendly and helpful, and the room was clean and comfy. The breakfast spread was great . The hotel's location is also great
Stayed 1 night in Dec 2025

6/10 Okay

Farida

I have stayed at this facility multiple times to the point I know most of the staff by their name. The only thing that makes me come back is the convenience to the hotel. But I have to say the service at this hotel is deteriorating by the days it’s incredible how everything is a mess. You always have to call for something. If it’s not toiletries missing, it’s the cleaning not showing up unless you call, it’s the laundry bags that aren’t in the rooms. And for a newly renovated hotel,the walls in some of the rooms are so filthy: it’s just so sad. And now let’s come to the kitchen. When you order food, plan for an average wait time of 90 minutes and that if you are lucky they bring everything you order. Staying at this hotel is a constant frustration. I have decided after my patience being tested over and over again, to never lodge at this facility ever again when am in Ghana.
Stayed 2 nights in Nov 2025

10/10 Excellent

gary

Stayed 1 night in Nov 2025

10/10 Excellent

Gurbax, DIAMOND BAR

Liked: Cleanliness, amenities, property conditions & facilities
Yes the room was clean
Stayed 2 nights in Nov 2025

2/10 Terrible

Youssif

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Its very dirty room bed full of dust
Stayed 2 nights in Nov 2025

2/10 Terrible

bilal

10/10 Excellent

Jasper

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff. I enjoyed staying here.
Stayed 4 nights in Nov 2025

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2025

6/10 Okay

alex

Liked: Cleanliness
Check was smooth, rooms clean, water flows out the bathroom floor due to leakage.
Stayed 1 night in Oct 2025

2/10 Terrible

Awab

Business traveller
Disliked: Staff & service, room comfort
My experience was disappointing overall. The reception team was not very helpful during my stay. I was initially placed in room 622 where the air conditioning wasn’t working. Despite several complaints, the issue wasn’t resolved until my final night when the maintenance team, who I truly appreciate, arranged a room change. Additionally, the fridge in my room was non-functional, with the power cord visibly cut off this also wasn’t changed until I went again to complain. There needs to be proper communication from the team especially when one makes a complaint and there’s no solution. My room did not have any hotel contact information or number card to call the hotel or even room service menu. If I needed assistance, I had to leave my room from sixth floor and go all the way downstairs, which was very inconvenient. There also seemed to be poor coordination around airport transfers. With multiple guests needing to leave at the same time, the situation was made worse when the driver couldn’t locate the bus keys, causing unnecessary delays. Please do better as the guest experience is a Big No for me.
Stayed 3 nights in Oct 2025

10/10 Excellent

Ugochukwu

Stayed 4 nights in Sep 2025

8/10 Good

Kwabena

Stayed 1 night in Oct 2025

10/10 Excellent

Lyn, Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff was also very helpful and accommodating. Short walk to lots, including airport.
Stayed 3 nights in Aug 2025

10/10 Excellent

PRINCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

PRINCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closely situated to the airport with. Staff are very courteous Good. Breakfast options.
Stayed 1 night in Aug 2025

10/10 Excellent

Steve

Stayed 5 nights in Aug 2025

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Adra

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay for a funeral.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bright

Stayed 1 night in Jul 2025

10/10 Excellent

Kwasi, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
I just love it
Stayed 1 night in Jul 2025

10/10 Excellent

Farida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with nice and friendly staff.
Stayed 2 nights in Jul 2025

2/10 Terrible

Simon, Bronx

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very warm because the air condition never worked
Stayed 1 night in Jul 2025

10/10 Excellent

Farida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and professional and extremely accommodating. The hotel is in a great location and the renovation was such a great upgrade. It is modern, fancy yet warm.
Stayed 1 night in Jul 2025

10/10 Excellent

Lindyann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I will surely stay there again the issue was our shower when you use it the water ran to the outside floor used lots of towels
Stayed 1 night in May 2025

8/10 Good

Adwoa

Liked: Cleanliness, property conditions & facilities
I liked the room . Only hope to see improvement in the food.
Stayed 2 nights in May 2025