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"Not enough coffeee machines at breakfast , even with limited number of guests , not enough toilets in the pool area, again with limited number of ppl " More

By a verified traveller on Tue 17 May 2022

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Double Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
€108* Per night/room 3 Apr - 4 Apr

Double Room, Terrace, Pool View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Double Room, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Junior Suite

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Occidental Roca Negra – Adults Only's good location gets good marks from our customers. During your stay, you're just a quick walk from Agaete Natural Pools. Features include free WiFi in public areas, plus 2 restaurants and a full-service spa.

  • Free WiFi
  • Drinking and dining options include 2 restaurants, a poolside bar and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to aromatherapy, body wraps or body scrubs at Spa Obsidiana
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a sauna and bicycles to rent
  • Guests speak favourably about the location and the helpful staff
  • Within a 15-minute walk of Agaete Natural Pools and Playa La Caleta

Occidental Roca Negra – Adults Only ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Occidental Roca Negra – Adults Only

Everyone (10) Couples (2)
5 out of 5
Not enough coffeee machines at breakfast , even with limited number of guests , not enough toilets in the pool area, again with limited number of ppl

Posted by on 17 May 2022

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Comment from Hotel Management

17 May 2022 by Management Team

Dear Sharon, We appreciate that you took the time to share your experience with us. We have taken note of your comment about your breakfast experience and would like to apologise. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Management Team

5 out of 5

Posted by on 19 Jan 2020

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2 out of 5
Kohtelias kokki, siisti kalliopuutarha. Viemärin haju huoneessa. Ylihinnoiteltu vesi 0,33 cl 2,5 €. Kehno vedenkeitin huoneessa ja kahvia viitsittiin laittaa muutaman kerran, maitoa ei ollenkaan. Lakanoita ei vaihdettu kertaakaan. Huono vastine rahalle.

Posted by on 20 Feb 2024

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4 out of 5

Posted by on 20 Nov 2022

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2 out of 5
Varaustani ei löytynyt hotellista vaikka sain ebookersilta vahvistuksen varauksesta, joten ei välttämättä hotellin vika, mutta jouduin lähtemään yöhön pienen lapsen kanssa etsimään toista majoituspaikkaa!

Posted by on 23 Feb 2020

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4 out of 5

Posted by on 17 Dec 2019

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4 out of 5
Lage des Hotels ist top. Personal sehr freundlich. Kleinere technische Mängel wurden aber behoben.

Posted by on 22 Oct 2019

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Comment from Hotel Management

24 Oct 2019 by Departamento de Operaciones

Lieber Gast, Vielen Dank, dass Sie sich für unser Hotel & Spa Cordial Roca Negra in Ebookers entschieden haben und uns Ihr Vertrauen für Ihren wohlverdienten Urlaub geschenkt haben. Wir freuen uns, dass der Standort unseres Hauses und unsere Mitarbeiter Ihre Erwartungen erfüllt haben. Wir freuen uns, Sie bald wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Departamento de Operaciones beCordial Hotels & Resorts.

4 out of 5
Sehr gute Unterkunft im Norden Gran Canarias. Zimmer sehr groß und sauber. Vom Hotel kann man zum Naturpool und zum Hafen mit vielen Fischrestaurants laufen. Wir waren 4 Nächte mit Frühstück dort. Einmal haben wir zu Abend das Buffet genutzt, was typisch für ein 4-Sterne-Hotel war: Viel Auswahl, insgesamt reichhaltig. Ein großer Mangel: sämtliche warmen Speisen zum Frühstück und zum Abend sind eher lauwarm bis kalt, da sie in großer Menge vorgefertigt werden, z.B. 10 Spiegeleier oder 25 Pancakes zum Frühstück.

Posted by on 7 Oct 2019

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Comment from Hotel Management

10 Oct 2019 by Departamento de Operaciones

465/5000 Lieber Gast, Zunächst einmal danken wir Ihnen, dass Sie unser Hotel & Spa Cordial Roca Negra in Ebookers positiv bewertet haben, und wir danken Ihnen, dass Sie uns für Ihren wohlverdienten Urlaub vertrauen. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben und es ist schön zu wissen, dass unsere Gastronomie, Zimmer und Einrichtungen Ihren Erwartungen entsprochen haben. Wir freuen uns, Sie bald wieder begrüßen zu dürfen. Viele Grüße, Departamento de Operaciones beCordial Hotels & Resorts

3 out of 5

Posted by on 9 Oct 2018

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4 out of 5
Pros: Maisemasta ja uima-altaan koosta ja lämpötilasta.
Ystävällinen vastaanotto. Henkilökunta ystävällistä. Parkkipaikka pieni.

Posted by , from Helsinki on 18 Jan 2018

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Property Features

Occidental Roca Negra – Adults Only offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. You'll find a business centre on site. A fitness centre, spa services, and a terrace are also featured at the business-friendly Occidental Roca Negra – Adults Only. For a fee, parking is available. A complete renovation of Occidental Roca Negra – Adults Only was completed in January 2019. This 4-star Agaete hotel is smoke free.

  • 140 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 dining venues
  • Built in 2010
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Occidental Roca Negra – Adults Only offers 140 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to furnished balconies or patios. 32-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Private balcony or patio (furnished)
  • Minibar
  • HD television
  • Satellite channels
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Desk chair

Food & Drink

El Juncal – On-site buffet restaurant.

RockTop Agaete – This restaurant overlooks the ocean and specialises in international cuisine. Open daily.

Poolbar – On-site bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Rock climbing nearby
  • Bicycle rentals on site
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby

Spa Services

Spa Obsidiana has 3 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property uses solar energy

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. This property uses solar energy.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Minimum guest age is 16
  • Renewable energy source - solar
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Occidental Roca Negra
  • Hotel Spa Cordial Roca Negra
  • Occidental Roca Negra – Agaete
  • Occidental Roca Negra – Adults Only Hotel
  • Occidental Roca Negra – Adults Only Agaete
  • Occidental Roca Negra – Adults Only Hotel Agaete

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.