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Hacienda El Carmen Hotel & Spa

3.5 star property

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Photo gallery for Hacienda El Carmen Hotel & Spa

Ballroom
Exterior
Winery
Winery
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym

Explore the area

View in a map
Ramon Diaz Ordaz No.2-1, Ahualulco de Mercado, JAL, 46750
  • Place, Teuchitlan Arches
    ‪24 min drive‬
  • Place, Guachicmontones Interpretive Center
    ‪28 min drive‬
  • Place, Guachimontones Archaelogical Site
    ‪30 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

A spacious living room with a fireplace, wooden beams, and a chandelier.

Superior Room, 1 King Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Basic Room

Basic Room

Basic Room

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Room, 2 Double Beds

Two twin beds with headboards, a bedside table with a lamp, and a patterned pillow.

Family Room, 2 Double Beds

  • Sleeps 4
  • Free Wi-Fi

View all photos for Family Room, 2 Double Beds

Family Room, 2 Double Beds | Courtyard view

Family Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Premium Room

Premium Room

Premium Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Hacienda El Carmen Hotel & Spa

A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Hacienda El Carmen Hotel & Spa offers 32 accommodations with safes and hair dryers. This Ahualulco de Mercado hotel provides complimentary wireless Internet access. Bathrooms include showers and complimentary toiletries. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Our customers tell us they can't get enough of the helpful staff at Hacienda El Carmen Hotel & Spa. During your stay, you'll be close to Riviera Maya Golf Club. You'll find features like free WiFi in public areas and free valet parking, plus a full-service spa.
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine while dining at Don Bocho
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages, body scrubs, or aromatherapy at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, mini golf, and a playground
  • 14 minutes by car from Guachicmontones Interpretive Center
  • Airport shuttle service available for a fee
Hacienda El Carmen Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. Spa services, a terrace, and an arcade/game room are also featured at the family-friendly Hacienda El Carmen Hotel & Spa. An airport shuttle (available on request) is available for a fee. Free valet parking is available.

Smoking is allowed in designated areas at this 3.5-star Ahualulco de Mercado hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 8 AM to 11:00 AM.
Don Bocho - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Historic Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 8:00 PM at scheduled times and on request
  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 8 AM to 11:00 AM for a fee: MXN 470 for adults and MXN 470 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Don Bocho

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Mini golf
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room

Accessibility

  • No lift

More

  • Banquet hall
  • Built in 1722
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 470 for adults and MXN 470 for children
  • Airport shuttle fee: MXN 4500 per vehicle (roundtrip, maximum occupancy 10)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hacienda El Carmen Hotel & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Outside food is not permitted on the premises.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hacienda El Carmen
Hacienda El Carmen Resort
Hacienda El Carmen Hotel
Hacienda El Carmen Hotel And Spa
Hacienda El Carmen Hotel El Carmen
Hacienda El Carmen Hotel & Spa Mexico - Jalisco
Hacienda El Carmen Hotel Ahualulco de Mercado
Hacienda El Carmen Ahualulco de Mercado
Hacienda El Carmen Resort Spa
Hacienda El Carmen Hotel Spa
Hacienda El Carmen & Spa
Hacienda El Carmen Hotel Spa
Hacienda El Carmen Hotel & Spa Hotel
Hacienda El Carmen Hotel & Spa Ahualulco de Mercado
Hacienda El Carmen Hotel & Spa Hotel Ahualulco de Mercado

Hacienda El Carmen Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 299 out of 381 reviews
Rating 8 - Good. 57 out of 381 reviews
Rating 6 - Okay. 17 out of 381 reviews
Rating 4 - Poor. 4 out of 381 reviews
Rating 2 - Terrible. 4 out of 381 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

itzayhana

Beautiful space , clean everywhere , friendly , accommodating, delicious food, nice pool, beautiful views
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Cindy

Liked: Cleanliness
This was my 4th stay at Hacienda el Carmen. As usual, it was perfect. Delicious food great spa treatments and friendly staff!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and friendly. The whole place was clean and worked well for our weekend stay. I highly recommend it.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Valente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice historical and great service and great staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Eduardo Eder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hacienda, it was an amazing experience ❤️
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Elva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful, the food was great, and the staff was amazing.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, staff was very friendly.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet retreat in the countryside to get away of the everyday rush, no TV in the rooms, good WiFi, the personnel attentive, you feel at home since arrival!
Our room
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent relaxing hotel and spa. Great grounds beautiful attention to detail, my only sadness was the pool was closed during our stay :(
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Jodie

Liked: Cleanliness, amenities, property conditions & facilities
The entire Hacienda was magnificent. I’ve stayed in some pretty nice places, but this place was next level. It’s amazingly preserved, holds the charm and character of history everywhere you look. The staff are so nice and I can’t speak Spanish but we had lots of fun using the iPhone translators. The horses and animals are well kept and healthy, the owner Monica whom I got to meet and spend time with, made me feel part of their Mexican family :)
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
An annual visit for my family. Each visit better than the last.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful place!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique place to stay.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities
Beautiful place
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
A very beautiful old Hacienda with pleasant gardens and well kept grounds. They have a great spa with very relaxing atmosphere. We have stayed here several times and always enjoy ourselves.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to visit. The hacienda is beautiful. Staff is awesome.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Xóchitl Micaela

Excelente
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda el Carmen was the most beautiful experience I've had in any of my travels. Absolutely breathtaking!!!!!
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought I was in a movie, this property was awesome!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the Hacienda. Both times have been wonderful. The grounds are impeccable. The food has always been above standard. And the spa can’t be beat. Already planning our next visit
Stayed 3 nights in Mar 2023
Verified

8/10 Good

Veronique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda is a beautiful place but the food was very average. There were very few people there so the hacienda felt gloomy.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
This Hacienda is amazing, just what we were looking for! From the moment we were greeted till the time we left the whole staff was wonderful! Fabiola the server at the restaurant was so kind and wonderful. Gave us ideas of where to visit and was always so cheerful! If your looking for a quite area to relax this is the place! Can’t wait to come back.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent all around
Stayed 1 night in Apr 2023