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Heart Hotel and Gallery Whitsundays

4.0 star property
VIP Access

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Photo gallery for Heart Hotel and Gallery Whitsundays

Restaurant
Premium bedding, down duvets, pillow-top beds, in-room safe
View from property
Lobby
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar
  • Housekeeping

Explore the area

View in a map
277 Shute Harbour Road, Airlie Beach, QLD, 4802
  • Place, Airlie Beach Lagoon
    ‪2 min walk‬
  • Place, Coral Sea Marina
    ‪7 min walk‬
  • Place, Port of Airlie
    ‪12 min walk‬
  • Airport, Proserpine, QLD (PPP-Whitsunday Coast)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Designer Queen Room - Village View

Designer toiletries, hair dryer, towels, soap

Designer Queen Room - Village View

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer Queen Room - Water Aspect

View from room

Designer Queen Room - Water Aspect

8.4 out of 10
Very good
(26 reviews)
  • Sea view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer King Room - Village View

View from room

Designer King Room - Village View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Spa Room - Water Aspect

View from room

Designer King Spa Room - Water Aspect

  • Ocean view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Suite - Village View

View from room

Designer King Suite - Village View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Accessible Room - Water Aspect

King Accessible Room - Water Aspect

King Accessible Room - Water Aspect

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Heart Hotel and Gallery Whitsundays

Sandy fun near Airlie Beach Lagoon and Coral Sea Marina
At Heart Hotel and Gallery Whitsundays, hit the nearby beach where you can enjoy snorkeling, then dine at the hotel's restaurant.
Heart Hotel and Gallery Whitsundays offers 40 accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include complimentary local, long-distance, and international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of Heart Hotel and Gallery Whitsundays's great location. During your stay, you're just a quick walk from Airlie Beach Lagoon. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes rafting, bike rentals, and helicopter/airplane tours
  • Guests have great things to say about the location and the helpful staff
  • Steps from Airlie Beach Lagoon and 13 minutes by foot from Port of Airlie
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Gift shops/newsstands, tour/ticket assistance, and a garden are also featured at Heart Hotel and Gallery Whitsundays. You'll have access to the outdoor pool at a partner property.

This 4-star Airlie Beach hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Heart Hotel and Gallery Whitsundays has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 10 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: AUD 10 to 30 for adults and AUD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Boat tours
  • Designer stores
  • Ecotours
  • Helicopter/aeroplane tours
  • Kayaking
  • Outdoor pool (guest access)
  • Rafting
  • Sailing
  • Scooter/moped rentals
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling

Family friendly

  • Access to nearby outdoor pool
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • CD player
  • MP3 dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [The Deck Restaurant 277 Shute Harbour Road Airlie Beach]
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 30 for adults, and AUD 10 to 30 for children
  • Airport shuttle fee: AUD 25 per person (one-way)
  • Airport shuttle fee per child: AUD 25 (one-way), (from 1 to 12 years old)
  • Nearby parking fee: AUD 10 per day (3 ft away)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Heart Hotel and Gallery Whitsundays offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Guests arriving after hours will need to go to the following location to check in: The Deck Restaurant 277 Shute Harbour Road Airlie Beach
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Heart Hotel Gallery Whitsundays Airlie Beach
Heart Hotel Gallery Whitsundays
Heart Gallery Whitsundays Airlie Beach
Heart Gallery Whitsundays
Heart Gallery Whitsundays lie
Heart And Gallery Whitsundays
Heart Hotel and Gallery Whitsundays Hotel
Heart Hotel and Gallery Whitsundays Airlie Beach
Heart Hotel and Gallery Whitsundays Hotel Airlie Beach

Heart Hotel and Gallery Whitsundays Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 233 out of 566 reviews
Rating 8 - Good. 188 out of 566 reviews
Rating 6 - Okay. 83 out of 566 reviews
Rating 4 - Poor. 39 out of 566 reviews
Rating 2 - Terrible. 23 out of 566 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Michelle

Travelled with partner
Liked: Amenities, property conditions & facilities
Great location, very pleasant room
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice room (and surprisingly very quiet despite the hotel's location right on the main street of action and partying)
Stayed 2 nights in Oct 2025

10/10 Excellent

Santana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing , clean and close to everything. Grace at the front desk was so helpful and gave me great tips on places to eat and things to do in the area. She was also so friendly and welcoming every time I saw her! Loved this hotel and will stay again!
Stayed 3 nights in Oct 2025

10/10 Excellent

Gemma

Stayed 2 nights in Oct 2025

10/10 Excellent

Conor

Stayed 3 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking area is a public one but considerably safe. the view from our room was lovely.
Stayed 1 night in Oct 2025

6/10 Okay

Melissa

Liked: Staff & service

Need improvement in cleanliness

Room cleanliness can be improved, the kettle wasn't properly clean. The shower head also need to be cleaned. If you are a light sleeper and easily distract by noise, I wont recommend booking here as the boise from the club across the road can be heard. Location wise, very convenience. Close to Woolworths and other shops. The lagoon is just behind the hotel.
Stayed 2 nights in Oct 2025

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and simple. Very small rooms given to width of the corridors
Stayed 2 nights in Sep 2025

8/10 Good

Desley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and soundproof with spacious rooms and clean
Stayed 1 night in Sep 2025

8/10 Good

Anastasia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Airlie, everything is walking distance.
Stayed 2 nights in Sep 2025

8/10 Good

Denise

Liked: Amenities, property conditions & facilities
Entrance
Stayed 1 night in Sep 2025

2/10 Terrible

JOSEPH

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
staff very rude and not very helpful
Stayed 2 nights in Sep 2025

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and tidy. Staff were pleasant and helpful. Meals at restaurant were excellent especially the pizzas - beautiful crust. My only complaint would be no laundry facilities - we had to find a laundromat but there was no powder. Suggest people bring a small packet of powder with them. Otherwise great location and value for money.
Stayed 6 nights in Aug 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As the name says, in the heart so walk to food and entertainment. Lagoon pool nearby. Designer building, elegant room, double glazed so no noise. Walk in shower, lift, Nespresso machine, fridge, balcony, staff very helpful. Room relatively small. Public parking behind building @ $13 per 24 hours or free in Woolworths back carpark
Stayed 1 night in Aug 2025

10/10 Excellent

Malcolm

Business traveller
Liked: Amenities
Very clean property and friendly staff
Stayed 2 nights in Aug 2025

8/10 Good

Peter

Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and excellent location. Would definitely stay again at the Heart Hotel and Gallery, Airlie Beach.
Stayed 2 nights in Aug 2025

8/10 Good

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location in town centre.
Stayed 4 nights in Aug 2025

4/10 Poor

Lynsey

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property was very clean and staff very helpful the down side of the property was the funfair outside of our room which we have no information on when booking our stay. So we couldn’t use the balcony to sit out or have the doors or windows open due to the loud music.
Stayed 2 nights in Aug 2025

4/10 Poor

Glenys

Disliked: Property conditions & facilities
Was not advised there was major construction directly below my room. Heavy construction Equipment started at 6.20am and continued all day. I complained to staff each day and through an online message but no remediation steps were taken. No discount or room change was offered. The room advertised as ocean view opened directly onto the busy car park. Very poor value for money
Stayed 2 nights in Jul 2025

6/10 Okay

Nicola- Maree, Toowoomba

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room's are extremely small, no milk, coffee machine was dirty
Stayed 1 night in Jul 2025

6/10 Okay

Wendy

Travelled with partner
Disliked: Cleanliness, amenities
Central location
Stayed 2 nights in Jul 2025

6/10 Okay

Rick

Travelled with partner
Disliked: Amenities
No on site parking, have to pay for parking in public parking, car park not secure.
Stayed 1 night in Jul 2025