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Heart Hotel and Gallery Whitsundays

4.0 star property
VIP Access

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Restaurant
View from property
Restaurant
Lobby
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Bar
  • Housekeeping

Explore the area

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277 Shute Harbour Road, Airlie Beach, QLD, 4802
  • Place, Airlie Beach Lagoon
    ‪2 min walk‬
  • Place, Coral Sea Marina
    ‪7 min walk‬
  • Place, Port of Airlie
    ‪12 min walk‬
  • Airport, Proserpine, QLD (PPP-Whitsunday Coast)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Designer Queen Room - Village View

Designer toiletries, hair dryer, towels, soap

Designer Queen Room - Village View

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer Queen Room - Water Aspect

View from room

Designer Queen Room - Water Aspect

8.4 out of 10
Very good
(26 reviews)
  • Partial ocean view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Designer King Room - Village View

View from room

Designer King Room - Village View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Spa Room - Water Aspect

View from room

Designer King Spa Room - Water Aspect

  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Designer King Suite - Village View

View from room

Designer King Suite - Village View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King Accessible Room - Water Aspect

King Accessible Room - Water Aspect

King Accessible Room - Water Aspect

  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Heart Hotel and Gallery Whitsundays

At Heart Hotel and Gallery Whitsundays, hit the nearby beach where you can enjoy snorkeling, then dine at the hotel's restaurant.
Heart Hotel and Gallery Whitsundays offers 40 accommodations with laptop-compatible safes and espresso makers. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of Heart Hotel and Gallery Whitsundays's great location. During your stay, you're just a quick walk from Airlie Beach Lagoon. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes sailing, segway rentals/tours, and kayaking
  • Guests have great things to say about the location and the helpful staff
  • Steps from Airlie Beach Lagoon and 13 minutes by foot from Port of Airlie
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Gift shops/newsstands, tour/ticket assistance, and a garden are also featured at Heart Hotel and Gallery Whitsundays. You'll have access to the outdoor pool at a partner property.

This 4-star Airlie Beach hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Heart Hotel and Gallery Whitsundays has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 10 per day)
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:30 AM for a fee: AUD 10 to 30 for adults and AUD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Boat tours
  • Designer stores
  • Ecotours
  • Helicopter/aeroplane tours
  • Kayaking
  • Outdoor pool (guest access)
  • Rafting
  • Sailing
  • Scooter/moped rentals
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling

Family friendly

  • Access to nearby outdoor pool
  • Mini-fridge

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • CD player
  • MP3 dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 percent for credit card payments
The front desk is open daily from 8:00 AM - 6:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [The Deck Restaurant 277 Shute Harbour Road Airlie Beach]
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 30 for adults, and AUD 10 to 30 for children
  • Airport shuttle fee: AUD 25 per person (one-way)
  • Airport shuttle fee per child: AUD 25 (one-way), (from 1 to 12 years old)
  • Nearby parking fee: AUD 10 per day (3 ft away)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Heart Hotel and Gallery Whitsundays offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 6:00 PM.
Guests arriving after hours will need to go to the following location to check in: The Deck Restaurant 277 Shute Harbour Road Airlie Beach
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Heart Hotel Gallery Whitsundays Airlie Beach
Heart Hotel Gallery Whitsundays
Heart Gallery Whitsundays Airlie Beach
Heart Gallery Whitsundays
Heart Gallery Whitsundays lie
Heart And Gallery Whitsundays
Heart Hotel and Gallery Whitsundays Hotel
Heart Hotel and Gallery Whitsundays Airlie Beach
Heart Hotel and Gallery Whitsundays Hotel Airlie Beach

Heart Hotel and Gallery Whitsundays Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 235 out of 572 reviews
Rating 8 - Good. 190 out of 572 reviews
Rating 6 - Okay. 83 out of 572 reviews
Rating 4 - Poor. 40 out of 572 reviews
Rating 2 - Terrible. 24 out of 572 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

kim

Travelled with partner
Liked: Cleanliness, amenities
Great location
Stayed 7 nights in Dec 2025

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, clean room, no rumoer
Stayed 2 nights in Dec 2025

8/10 Good

TAHLIA

Liked: Cleanliness, amenities, property conditions & facilities
Was a good stay
Stayed 2 nights in Dec 2025

10/10 Excellent

Nicholas

Stayed 5 nights in Oct 2025

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Nov 2025

8/10 Good

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great. Smell o charred at room on the second day, told stuff on the third day and they promptly moved us and had a contractor attend to unblock shower drain.
Stayed 2 nights in Nov 2025

6/10 Okay

jeeni

Travelled with family
Liked: Cleanliness, property conditions & facilities
more amenities needed, microwave, plates, cutlery
Stayed 2 nights in Nov 2025

8/10 Good

Felicia Ann

Travelled with group
Liked: Amenities
Room was ok. Staff very helpful
Stayed 6 nights in Nov 2025

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was good, but for the price per night super expensive
Stayed 2 nights in Nov 2025

8/10 Good

Marcela

Travelled with partner
Liked: Staff & service, amenities
The staff was lovely and super professional, great location except it was a bit noisy as it’s near the bars that play lots of loud music. Scenery was unbeatable. Sadly no parking so you’ll pay extra for that. My only complaint is the dirty glasses were wet and had 2 hairs inside and the pillows are very very hard. The restaurant on site was great and everything was walkable ( pool, beach, and shops).
Stayed 2 nights in Nov 2025

4/10 Poor

Gray

Pictures
Stayed 3 nights in Nov 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Amenities, property conditions & facilities
Great location, very pleasant room
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Stayed 2 nights in Oct 2025

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice room (and surprisingly very quiet despite the hotel's location right on the main street of action and partying)
Stayed 2 nights in Oct 2025

10/10 Excellent

Santana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing , clean and close to everything. Grace at the front desk was so helpful and gave me great tips on places to eat and things to do in the area. She was also so friendly and welcoming every time I saw her! Loved this hotel and will stay again!
Stayed 3 nights in Oct 2025

10/10 Excellent

Gemma

Stayed 2 nights in Oct 2025

10/10 Excellent

Conor

Stayed 3 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking area is a public one but considerably safe. the view from our room was lovely.
Stayed 1 night in Oct 2025

6/10 Okay

Melissa

Liked: Staff & service

Need improvement in cleanliness

Room cleanliness can be improved, the kettle wasn't properly clean. The shower head also need to be cleaned. If you are a light sleeper and easily distract by noise, I wont recommend booking here as the boise from the club across the road can be heard. Location wise, very convenience. Close to Woolworths and other shops. The lagoon is just behind the hotel.
Stayed 2 nights in Oct 2025

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean and simple. Very small rooms given to width of the corridors
Stayed 2 nights in Sep 2025

8/10 Good

Desley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new and soundproof with spacious rooms and clean
Stayed 1 night in Sep 2025

8/10 Good

Anastasia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Airlie, everything is walking distance.
Stayed 2 nights in Sep 2025

8/10 Good

Denise

Liked: Amenities, property conditions & facilities
Entrance
Stayed 1 night in Sep 2025

2/10 Terrible

JOSEPH

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
staff very rude and not very helpful
Stayed 2 nights in Sep 2025