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Grand Oasis Riviera

4.5 star property

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Photo gallery for Grand Oasis Riviera

3 outdoor pools, free pool cabanas, pool umbrellas
Superior Room
Exterior
Reception
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

7.2 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Free Wi-Fi

Explore the area

View in a map
Carretera Federal Chetumal Km 251, Akumal, QROO, 77780
  • Place, Riviera Maya Golf Club
    ‪3 min drive‬
  • Place, Aktun Chen
    ‪3 min drive‬
  • Place, South Akumal Beach
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪86 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.4 out of 10
Good
(16 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room

Superior Room

Superior Room

  • Sea view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room

Family Room

Family Room

  • 35 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard With Garden View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Standard With Garden View

  • Garden view
  • 30 sq m
  • Sleeps 4

View all photos for Room Standard With Ocean View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Standard With Ocean View

  • Ocean view
  • 30 sq m
  • Sleeps 4

View all photos for Room Premium With Ocean View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Premium With Ocean View

  • Ocean view
  • 36 sq m
  • Sleeps 2

View all photos for Suite Premium

Minibar, in-room safe, iron/ironing board, free WiFi

Suite Premium

  • 36 sq m
  • Sleeps 2

View all photos for Room Standard With Garden View

Minibar, in-room safe, iron/ironing board, free WiFi

Room Standard With Garden View

  • Garden view
  • 30 sq m
  • Sleeps 1

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About this property

Grand Oasis Riviera

Catch some rays on Grand Oasis Riviera's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Housekeeping is available on request.
Grand Oasis Riviera offers 195 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers and hair dryers. This Akumal hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach and a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Grand Oasis Riviera. During your stay, you'll be within walking distance of Riviera Maya Golf Club. You'll find features like free breakfast, plus 3 outdoor pools and 6 restaurants.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Drinking and dining options include 6 restaurants, a coffee shop, 3 swim-up bars, and 3 poolside bars
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to manicures and pedicures, body treatments, or hot stone massages at the spa
  • Services include a kid's club, a lifeguard on site, and dry cleaning/laundry
  • Onsite recreation includes a private beach and a playground
  • Just a 4-minute drive from Riviera Maya Golf Club and a few minutes from Akumal Beach
Grand Oasis Riviera is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. At Grand Oasis Riviera you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 6 bars/lounges. This all-inclusive hotel also offers a complimentary children's club, a children's pool, and a terrace. A complete renovation of Grand Oasis Riviera was completed in April 2023.

Smoking is allowed in designated areas at this 4.5-star Akumal hotel.

Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.
Grand Oasis Riviera has 6 restaurants on site.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Playground
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free pool cabanas
  • In a nature reserve
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift (102 centimetre wide door)
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (132 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall
  • Renovated entire property - April 2023

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Oasis Riviera

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.12 per accommodation, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and outdoor lighting
Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number OHN1708307KA
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 1-device limit.

Property is also known as

Oasis Tulum Riviera Akumal
Grand Oasis Tulum Riviera Hotel
Grand Oasis Tulum All Inclusive

Grand Oasis Riviera Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 126 out of 356 reviews
Rating 8 - Good. 76 out of 356 reviews
Rating 6 - Okay. 70 out of 356 reviews
Rating 4 - Poor. 43 out of 356 reviews
Rating 2 - Terrible. 41 out of 356 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Gilbert, Edam

Stayed 8 nights in Jan 2026

6/10 Okay

Gloria Janet

Travelled with partner
Disliked: Amenities
The room needed improvement. The toilet was broken and after requesting it to be fixed, it had not been fixed before we left The room also smelled like gas from the sewer We were surprised by the various levels of amenities that were not included in our stay There was a tier system that we were unaware of and therefore could not use all the amenities in the resort
Stayed 11 nights in Jan 2026

6/10 Okay

Rinishaben

Travelled with family
Liked: Amenities, property conditions & facilities
Food, it’s not like what supposed to be. No pizza all day long, No ICE Cream , not many veggies options. Quality of food very low. Same food every day. Buffet was the only option for people there.
Stayed 3 nights in Jan 2026

6/10 Okay

Rinishaben Shashikant

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was not available at 3:00 PM, condition of the room also not good. Room 3313 balcony door is broken.
Stayed 1 night in Jan 2026

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
Yes
Stayed 6 nights in Jan 2026

10/10 Excellent

Martin

Stayed 6 nights in Jan 2026

10/10 Excellent

Nyomi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great! The bar tender at the pool was amazing!! Food is excellent and lots of variety Really loved that you don't need to make reservations for any of the restaurants. I would go back here!
Stayed 5 nights in Jan 2026

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Review for Grand Oasis Akumal/Tulum & Miramar Restaurant My experience at the Grand Oasis Tulum was outstanding from beginning to end. The location is absolutely spectacular—set between lush jungle and the turquoise waters of the Caribbean, offering a peaceful, visually stunning environment that immediately invites relaxation. The resort is beautifully maintained, and the accommodations are comfortable, clean, and thoughtfully designed to complement the natural surroundings. A special highlight was Miramar Restaurant, where the service truly elevated the experience. Bella was exceptional—warm, attentive, and genuinely welcoming. Her professionalism and kindness made every meal feel personal and memorable. The food, atmosphere, and service together created an experience that was both relaxing and refined. On the beach, Marcelo stood out for his outstanding service. Whether assisting with seating, drinks, or simply ensuring guests were comfortable, his attention to detail and friendly demeanor made the beach experience effortless and enjoyable. The Balinese beds were beautifully arranged, comfortable, and perfectly situated to take in the ocean views—an ideal place to unwind and enjoy the natural beauty of Tulum. Every staff member I encountered contributed to a sense of care, hospitality, and professionali
Stayed 2 nights in Jan 2026

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good food, friendly staff and clean rooms.
Stayed 4 nights in Dec 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great room and staff. Clean and secure grounds.
Stayed 3 nights in Dec 2025

10/10 Excellent

Sharleen Acacia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

8/10 Good

Pavel

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice resort in general, however, ongoing renovation added inconvenience and the resort is fairly small with lack of entertainment for the small kids. Rooms are kept clean but were really dated. Noisy bed, rusty HVAC system, the bathtub all in cracks as well. If you want to have a selection of activities, I would avoid. If you are looking for the quiet and simple resort to relax on the beach - this would be a good choice.
Stayed 10 nights in Apr 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

honest grand oasis review

GRAND OASIS… honest review here it goes grand oasis is a really nice all inclusive hotel decent food options even for picky eaters this is a good spot to go everything is decently sized not to far not to close and a bunch of pools so no one bothers you it’s like your in your own little oasis for real. Great hotel can’t wait to see what the remodeling is gonna look like bonus also got to see a bunch of friendly little critters roaming around… first time seeing a coati. Don’t leave your room balcony open… lol
Stayed 5 nights in Apr 2025

2/10 Terrible

Quanecia

Travelled with group
Disliked: Staff & service, amenities
Overall the food wasn’t good. The food was better in the city but taxis were expensive. Taxis would be around $150 round trip. There were no activities or entertainment at the resort. They added extra fees to enjoy the full resort (adult pool and bar). The additional fee was not worth it. Overall the experience was awful. I would not recommend nor will I return.
Stayed 3 nights in Apr 2025

8/10 Good

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida es buena, el almuerzo y la cena varían de un día a otro, pero el desayuno no. Hubieron pocas opciones para comer (incluidas en el precio) y un restaurant con costo adicional. Las actividades son pocas y no varían mucho. Recomendado para familias y personas adultas que solamente quieran relajarse, nadar, o sólo alojamiento para conocer otros lugares cercano (dormir y desayunar).
Stayed 2 nights in May 2025

10/10 Excellent

Kathleen Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Had a wonderful time. The food was excellent! Loved all the choices. Staff was great and great location. The rooms and property could use some updating. The kids club and staff were wonderful!
Stayed 7 nights in Mar 2025

10/10 Excellent

Genoveva, Princeton

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Mila

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No upkeep maintenance at all. Pools were dirty. Rooms were dirty. Floors were nasty. Windows were gross. Service was good thanks to Kevin the receptionist. Food was just ok. Could've been better. I won't come back.
Stayed 4 nights in Apr 2025

6/10 Okay

Maria AlejandrA

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
.
Stayed 4 nights in Apr 2025

10/10 Excellent

Krisztina

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful experience (April 2025). The grounds are beautiful, lots of pool options, the beach is beautiful. Everything is close, so you are not walking forever to get everywhere. The kids club is amazing, my children loved all the activities and the girls who ran it. There was lots of options in the buffet evey night and nice restaurants to choose from. It wasnt busy this time of year so we didnt have to wait for anything and got our spots on the beach easily. Fyi: if you book through expedia watch if the transportation from airport to resort is included, ours wasnt, we just assumed it was, so that was very unpleasant surprise. Otherwise, i highly recommend the resort
Stayed 7 nights in Apr 2025

8/10 Good

Mario

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

PREMVIR

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good, quiet and affordable resort for families. Not the biggest or the fanciest but ample food and rec options. Like the proximity to the beach. Staff and service reaction time was great. Centrally located between Tulum and Playa Del Carmen so excusion activities are plenty and time efficient. Would recommend.
Stayed 5 nights in Apr 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Older hotel needing updating but great Old Mexico charm Great pools and very decent dining choices. For those wanting casual Akumal experience Grand Oasis a good choice.
Stayed 1 night in Apr 2025

6/10 Okay

Kristopher

Disliked: Property conditions & facilities
The property looks run down and in need or repair and regular maintenance.
Stayed 9 nights in Mar 2025

6/10 Okay

Mateo

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025