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Homewood Suites by Hilton Albany Crossgates Mall, NY

3.0 star property

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Photo gallery for Homewood Suites by Hilton Albany Crossgates Mall, NY

Lobby
Exterior
Indoor pool
Restaurant
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
1651 Western Avenue, Albany, NY, 12203
  • Place, Crossgates Mall
    ‪3 min walk‬
  • Place, Regal Crossgates
    ‪10 min walk‬
  • Place, University at Albany
    ‪5 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪12 min drive‬

Room options

View all photos for 1 King Studio Suite Non-Smoking

Premium bedding, in-room safe, desk, blackout curtains

1 King Studio Suite Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

View all photos for 1KING HEARING ACCESSIBLE STUDIO SUITE NOSMOK

Premium bedding, in-room safe, desk, blackout curtains

1KING HEARING ACCESSIBLE STUDIO SUITE NOSMOK

  • Sleeps 4
  • Free Wi-Fi

View all photos for Studio Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Studio Suite, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 2 Queen Beds, Non Smoking

49-inch flat-screen TV with digital channels, TV

Studio, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(21 reviews)
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio, 1 King Bed, Accessible (Hearing)

Studio, 1 King Bed, Accessible (Hearing)

Studio, 1 King Bed, Accessible (Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible (Hearing)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Suite, 2 Queen Beds, Accessible (Hearing)

Suite, 2 Queen Beds, Accessible (Hearing)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible (Shower)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible (Shower)

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for 1 King Accessible Bathtub Studio Suite Nosmok

Exterior

1 King Accessible Bathtub Studio Suite Nosmok

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 King Bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

49-inch flat-screen TV with digital channels, TV

Suite, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 6
  • 2 Queen Beds
  • Free Wi-Fi

Similar properties

Lobby
Marriott Albany
Albany
  • Pool
  • Free airport shuttle
  • Restaurant
  • Air-conditioning
4.1 out of 5, Very good, 1,011 reviews
The price is €111
includes taxes & fees
14 Jun - 15 Jun
Marriott Albany

About this property

Homewood Suites by Hilton Albany Crossgates Mall, NY

An indoor pool, a fitness center, and coffee/tea in a common area are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Housekeeping is available on request.
Homewood Suites by Hilton Albany Crossgates Mall, NY offers 96 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 49-inch flat-screen televisions come with premium digital channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 21 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Homewood Suites by Hilton Albany Crossgates Mall, NY. During your stay, you'll be connected to a shopping center, and just a quick walk from Crossgates Mall. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the indoor pool
  • Amenities include a front-desk safe, a business center, and meeting rooms
  • Onsite recreation includes a gym and basketball
  • Just a 5-minute walk from Crossgates Mall and a 3-minute drive from University at Albany
  • Dogs welcome for a fee
Homewood Suites by Hilton Albany Crossgates Mall, NY offers its guests an indoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is served daily. The business-friendly Homewood Suites by Hilton Albany Crossgates Mall, NY also features barbecue grills, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free.

Smoking is allowed in designated areas at this 3-star Albany hotel.

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Basketball
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium digital channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lbs per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Albany Crossgates Mall NY Hotel
Homewood Suites Hilton Crossgates Hotel
Homewood Suites Hilton Albany Crossgates Mall NY
Homewood Suites Hilton Crossgates
wood Suites Hilton Crossgates
Homewood Suites by Hilton Albany Crossgates Mall NY
Homewood Suites by Hilton Albany Crossgates Mall NY
Homewood Suites by Hilton Albany Crossgates Mall, NY Hotel
Homewood Suites by Hilton Albany Crossgates Mall, NY Albany

Homewood Suites by Hilton Albany Crossgates Mall, NY Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 302 out of 477 reviews
Rating 8 - Good. 94 out of 477 reviews
Rating 6 - Okay. 35 out of 477 reviews
Rating 4 - Poor. 25 out of 477 reviews
Rating 2 - Terrible. 21 out of 477 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Sandeep

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, very courteous staff. Close to shopping,close to highways. Breakfast was fresh and dining area was spotless
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Yetunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast options are awesome, good customer servise, gym and swimming pool area are very neat and welcoming. We enjoyed our stay in the suite rooom. It's like home away from home, I definitely will come back. Highly recommended 👌
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, amenities
The service is outstanding. This place is CLEAN. A refreshing stay on the road.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Joy

Liked: Cleanliness, property conditions & facilities
This place is very nice and clean.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Room was clean. Breakfast was very good.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Mohamadou

One night stay Tariq at the front desk was very kind.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Facilities were quite nice for this price point and staff were friendly and helpful.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and facilities all around. Top notch.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kinshasa

Liked: Cleanliness, amenities, property conditions & facilities
The check in was great and the staff was friendly. The room was clean and comfortable.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
We arrived and the Hilton system was down everywhere, and the staff handled it swiftly and smoothly. Kudos to them. Amazing stay, made mine and my Husbands stay memorable and we can’t wait to stay here again. Give the staff a raise!!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Aug 2025
Verified

8/10 Good

Daryl

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, up to date and no odors. The staff at the front desk during check in and out was very courteous and respectful. The breakfast selection was good however the temperature of the breakfast sausage could be a little more warmed up and be cook a little bit more.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Zahra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free breakfast was great. The hotel room was excellent.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping and Kitchen staff were amazing
Stayed 1 night in Aug 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Very clean , quite and spaced
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Endro Budi

Liked: Cleanliness, amenities, property conditions & facilities
All are great
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our staff from our spacious & clean room to the excellent amenities and walk ability to restaurants and shopping!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Friendly staff, spacious and comfortable room.
Stayed 1 night in Feb 2025
Verified

8/10 Good

jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was good
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great location, comfy hotel, delicious breakfast
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 1 night in Dec 2025
Verified

8/10 Good

Angela

Heard
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big area but people still have trouble finding the way in when driving. Beautiful inner sitting area and comfy by the faux fireplace. 2 area to eat, one upscale and one casual. Nice, friendly staff at the front desk.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for our needs. Free laundry was an amazing amenity.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay when you’re visiting family!
Stayed 1 night in Jul 2024