We were in the taxi from Faro to the villa in Quinta Da Balaia. I called the housekeeper/cleaner that we would be a little bit late, she asked us what day we were coming and she thought we would come 1 day later. We arrived at the villa and we saw a group of 18 boys in the villa. We asked if we could look around and they let us have a look. The pool was broken (it was green) and litterly anything that you could think of was broken. After a couple hours standing in the burning sun and alot of phone calls we got a place to stay. The first day was completly ruined. The next day we had to leave the villas we had for the first night at 3. We could go in the other villla at 9. So we had 6 hours again where we couldn't do anything because of our luggage. First 2 days where ruined. We saw that everything was broken. We couldn't use the pool, the tv was broken, paintings were cut, it smelled like sigarettes, chairs were broken, the couch had burning holes in them. We asked for the money of the first 2 nights back and Isabel told us we would get the money refunded. The cleaner would come every day to clean for 1 hour but she didn't come the whole week. Nobody spoke a word of english. Absolute nightmare. I would recommend this villa at all. Isabel is not nice and doesn't respond to your emails. The villa doesn't look like a thing on the pictures.