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Comfort Suites Albuquerque/North Journal Center

2.5 star property

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Photo gallery for Comfort Suites Albuquerque/North Journal Center

Indoor pool, pool loungers
1 bedroom, premium bedding, desk, iron/ironing board
Suite, 2 Queen Beds, Non Smoking
Fitness facility
Suite, 1 King Bed, Non Smoking

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
5251 San Antonio Dr NE, Albuquerque, NM, 87109
  • Place, BPO Hospital
    ‪17 min walk‬
  • Place, Cliff's Amusement Park
    ‪1 min drive‬
  • Place, La Luz Trail
    ‪5 min drive‬
  • Airport, Albuquerque, NM (ABQ-Albuquerque Intl. Sunport)
    ‪15 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

1 bedroom, premium bedding, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(51 reviews)
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(39 reviews)
  • City view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About this property

Comfort Suites Albuquerque/North Journal Center

An indoor pool, a fitness center, and a hot tub are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and laundry facilities are onsite.
Comfort Suites Albuquerque/North Journal Center offers 70 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Comfort Suites Albuquerque/North Journal Center. During your stay, you'll be within walking distance of BPO Hospital. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 5-minute drive from Balloon Fiesta Park and 6 minutes from Sandia Casino
  • Pets welcome for a fee (restrictions apply)
Comfort Suites Albuquerque/North Journal Center offers its guests an indoor pool, a hot tub, and a fitness center. WiFi is free in public spaces. A business center and a meeting room are available. Free breakfast is served. The business-friendly Comfort Suites Albuquerque/North Journal Center also features complimentary newspapers in the lobby, laundry facilities, and a front-desk safe. Free self parking is available.

Smoking is allowed in designated areas at this Albuquerque hotel.

Guests are served free buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (91 centimetre high)
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 22 2026 to April 24 2026 (dates subject to change):
  • Fitness facilities
  • Hot tub
  • Swimming pool
The property will be renovating from April 6 2026 to May 31 2026 (completion date subject to change). The following areas are affected:
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per person, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Comfort Suites Albuquerque
Comfort Suites Hotel Albuquerque
Comfort Suites North Albuquerque Balloon Fiesta Park Hotel
Comfort Suites North Albuquerque Balloon Fiesta Park Albuquerque

Comfort Suites Albuquerque/North Journal Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 71 out of 171 reviews
Rating 8 - Good. 44 out of 171 reviews
Rating 6 - Okay. 20 out of 171 reviews
Rating 4 - Poor. 18 out of 171 reviews
Rating 2 - Terrible. 18 out of 171 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

Mark, Littleton

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Lots of construction going on at the hotel. Breakfast was OK, but nothing special.
Stayed 1 night in Jan 2026

10/10 Excellent

Wayne

Stayed 1 night in Dec 2025

2/10 Terrible

Gabriela

Stayed 2 nights in Jan 2026

8/10 Good

Roberto

Stayed 3 nights in Dec 2025

6/10 Okay

sylvia

Stayed 1 night in Jan 2026

10/10 Excellent

Esteban

Liked: Cleanliness, amenities, property conditions & facilities
The customer service was very good. They went beyond their job description to make us feel at home
Stayed 1 night in Jan 2026

10/10 Excellent

kathleen

Stayed 3 nights in Jan 2026

6/10 Okay

Kurtis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The proposed renovation is much needed. The door to my room was heavy and hard to open. The carpet was in pretty bad shape. Just felt gross. The staff was friendly and attentive the only reason they still got.a 3star review.
Stayed 4 nights in Dec 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Dec 2025

10/10 Excellent

Esmerejildo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Cozy, comfortable, relaxing
Stayed 2 nights in Nov 2025

10/10 Excellent

Jennifer

Everything was clean, the staff was kind, and the breakfast was great.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cristina

Stayed 1 night in Nov 2025

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service, amenities
Comfort Suites Albuquerque/North Journal Center was CLOSED! I arrived around 5:30pm on Monday, November 24 for my stay and the doors were locked with only a note on the door about arriving after 10pm and who to call. I called and they informed me that they had a fire 2 weeks prior and are rebooking all stays across the street at the Hilton Homewood. So I went there, that hotel was fine. But why was I allowed to book a hotel that wasn't actively open and with no communication before arriving about the fire and closure. Bizarre! across rhe street
Stayed 1 night in Nov 2025

2/10 Terrible

Carma

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Could not use my card to unlock the door. No maintenance to fix my lock all weekend. Finally was moved to another room weekend was almost over. The pool was not working for my grand children to enjoy them selves
Stayed 2 nights in Nov 2025

8/10 Good

stan

Liked: Staff & service, room comfort
Room was spacious and comfortable. Not as clean as I would have liked. Used soap in the shower and the coffee machine was not clean Breakfast was ok At 8 they were out of some options and had no intention of replenishing The elevator definitely needed attention
Stayed 1 night in Nov 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
We stayed in a newly renovated room- the tiling around bathtub was poorly done. We loved the decoration and furniture in the room Breakfast was one of the best we have had. Lots of choice. Staff person over seeing the breakfast couldn’t do enough to help us. She was very welcoming.
Stayed 1 night in Oct 2025

8/10 Good

Jackie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our floor was recently remodeled, but I am not sure whether they were aware of a possible roof leak in room 304, at the east wall, right corner of the room. It looks like it has made the wallpaper run, and when you see things like that, you do worry about potential mold. I would stay again; the price was reasonable. I have a feeling we only got this price because of renovations, but I hope they try to stay somewhat close to that price. Waffles make or something blew the fusses in the food area, and they would prefer frozen chopped potatoes instead of saggy hash brown patties. The staff were very friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is fine! Nothing fancy does job. Staff at check in great. Breakfast was where the failed. Only one lady. All food out and we were not there right at closing. All tables full of people waiting on food. She was changing the tv channel. One lady to cook for whole hotel not smart.
Stayed 1 night in Oct 2025

8/10 Good

Gerardo

Travelled with family
Liked: Staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay great staff it has a bit of a smell but it may be due to being an older building. The only issue I have is I received a call day of to be told we were overbooked so our 2 bed stay became 1.
Stayed 1 night in Oct 2025

8/10 Good

Mark

Liked: Staff & service, room comfort
Breakfast was good, but, wasn't stocked in a very timely manner. Staff seemed more preoccupied with their phones and balloons. Room seemed very overpriced in comparison with amenities and condition of room. It was probably priced this way in concert with the Balloon Festival that was going on.
Stayed 3 nights in Oct 2025

8/10 Good

Barbra, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. The pool and hot tub were clean, the room was clean. The door to our room was difficult to open.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied customer!

I went to Albuquerque for a family event and i always love staying here. The staff is very friendly, the hotel is clean and very comfortable. I do not always use the gym but when i do im always satisfied with the cleanliness of it. I feel like my overall stay is always amazing.
Stayed 1 night in Sep 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just remodeled all is new
Stayed 1 night in Oct 2025

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In town visiting family. Convenient location.
Stayed 3 nights in Sep 2025