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Santa Ana Star Casino Hotel

3.0 star property

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Front of property
Standard Room, 2 Queen Beds (NM residents only) | Coffee and/or coffee maker
49-inch flat-screen TV with cable channels, TV
Deluxe Room, 1 King Bed | Bathroom
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar

Explore the area

Map
54 Jemez Canyon Dam Rd, Bernalillo, NM, 87004
  • Santa Ana Star Casino
    ‪1 min walk‬
  • J&R Vintage Auto Museum
    ‪18 min walk‬
  • Santa Ana Star Center
    ‪11 min drive‬
  • Albuquerque, NM (ABQ-Albuquerque Intl. Sunport)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds (NM residents only)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds (NM residents only)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

  • Golf view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (NM residents only)

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds (NM residents only)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express Bernalillo by IHG

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.5 out of 5, Wonderful, (1000)
The price is €131
for 1 room
includes taxes & fees
21 May - 22 May
Holiday Inn Express Bernalillo by IHG

About this property

Santa Ana Star Casino Hotel

Suburban hotel with 3 restaurants and 2 hot tubs
This smoke-free hotel features 3 restaurants, an indoor pool, and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, valet parking, and a business center.
Santa Ana Star Casino Hotel offers 204 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 49-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool.
Our customers tell us they can't get enough of Santa Ana Star Casino Hotel's great location. During your stay, you're just a quick walk from Santa Ana Star Casino. You'll find features like free WiFi in public areas and free self parking, plus 3 restaurants.
  • Free WiFi
  • Free self parking
  • Enjoy American cuisine at The Original Mesa Grille, one of the property's 3 restaurants and 3 bars/lounges
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the 2 hot tubs
  • Amenities include a business center, 7 meeting rooms, and conference space
  • Guests have really good things to say about the accommodations, from the comfy beds and cleanliness to the spaciousness and overall comfort
  • Steps from Santa Ana Star Casino and 12 minutes by foot from Santa Ana Golf Club
  • Dogs welcome for a fee
Santa Ana Star Casino Hotel offers its guests 2 hot tubs and an indoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi.

A business center and 7 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A vending machine, gift shops/newsstands, and a garden are also featured at the business-friendly Santa Ana Star Casino Hotel. Free self parking is available.

This 3-star Bernalillo hotel is smoke free.

The Original Mesa Grille - This family restaurant specializes in American cuisine and serves lunch and dinner.
Juniper Steakhouse - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Home Plate Bar G Grill - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Quezada - Cantina - This bar serves dinner only. Open daily.
Lounge 54 - Onsite bar. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Secured, covered valet parking on site (USD 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Home Plate Bar G Grill
  • Juniper Steakhouse
  • Lounge 54
  • Quezada - Cantina
  • The Original Mesa Grille

Things to do

  • 2 hot tubs
  • Indoor pool
  • Shopping

Family friendly

  • Fenced pool
  • Indoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 7 meeting rooms
  • Business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 250.00
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 15.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet (varies based on length of stay) plus USD 250.00 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Santa Ana Star Casino Hotel Bernalillo
Santa Ana Star Casino Bernalillo
Santa Ana Star Casino
ta Ana Star Casino Bernalillo
Santa Ana Star Casino
Santa Ana Star Casino Hotel
Santa Ana Star Casino Hotel Hotel
Santa Ana Star Casino Hotel Adult Only
Santa Ana Star Casino Hotel Bernalillo
Santa Ana Star Casino Hotel Hotel Bernalillo

Santa Ana Star Casino Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2699 out of 3554 reviews
Rating 8 - Good. 519 out of 3554 reviews
Rating 6 - Okay. 177 out of 3554 reviews
Rating 4 - Poor. 76 out of 3554 reviews
Rating 2 - Terrible. 83 out of 3554 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Stayed 1 night in Feb 2025

4/10 Poor

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When I got up to shower the next morning there was no hot water. I had to take a shower in cold water. I did call and they wanted to send a maintenance man up but I have to be somewhere.
Stayed 1 night in Feb 2025

10/10 Excellent

candyce, tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Ease of check in
Stayed 1 night in Feb 2025

10/10 Excellent

Joshua

Stayed 2 nights in Jan 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 2 nights in Jan 2025

10/10 Excellent

Dolores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Angelic

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very disappointed with the service we received through out our stay last night. For the amount i paid for 1 night stay I definitely expected better. I brought microwavable food to find out that there isn't any microwaves. I had to go buy food rather than eating what i brought for our stay. Most cheap hotels serve breakfast. We didnt even get a free breakfast with our expensive stay. There was 4 of us adults staying in our room. Our kids came to swim with us in the daytime. Pool attendant gave us a hard time about the pool wrist bands and was rude. She offered towels to other guests multiple times but not us. There was a baby under a year in the hot tub and she didn't say anything but when my 3 year old daughter was near the hot tub she came and told me she couldn't be in there because the other little kids will want to go in there as well. She was being very rude about everything from the moment we walked into the pool area. I paid a lot of money for us to enjoy a night away and it was not worth it at all. Im not pleased with the service or room. When i mentioned all of this at check out I was told that management would speak with the pool attendant lady and that was simply it. It wasn't an enjoyable stay for us and for that i give a 1 star review. Being that this is supposed to be a luxury and nice hotel I expected things to be alot better.
Stayed 1 night in Feb 2025

6/10 Okay

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

The only problem was no bathtub and the bed was un

Stayed 1 night in Feb 2025

10/10 Excellent

James

Stayed 2 nights in Jan 2025

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had dinner at juniper steakhouse. Food was great. Service staff attentive. Nice room, but pillows too high and hard for me. Disappointed in bathroom lighting and took quite awhile to get hot water in shower.
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Stayed 1 night in Dec 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Melinda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Live in Albuquerque…first time to get a room for NFL playoffs. Very clean and all staff was so friendly and helpful. We spent most of our time in the awesome sports book, great menu and seating while watching the games. Upstairs is cool too. Plenty of space. Comedy show was a great break from sportsbook.
Stayed 3 nights in Jan 2025

4/10 Poor

RandK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were under the impression we had a deluxe king but when we checked in we were given a standard which is super small.and the bed was not comfortabl. I guess we were sppiled by the previous stay. Its a beautifl place and will go back deluxe
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything nice.
Stayed 1 night in Jan 2025

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, room comfort

santa Ana Star Casino Review.

Toilet Handle would not pop backup and ran until we pulled it back up, USB plugs in the walls and the Desk, did not work. Only the Alarm Clock USB's worked. was also diappointed in not having a Refrigerator or a microwave in the room. also there was not complimentry Breafest
Stayed 2 nights in Jan 2025

10/10 Excellent

Jake, ALCALDE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel!!!
Stayed 1 night in Jan 2025

10/10 Excellent

Carlos

Travelled with family
Stayed 2 nights in Jan 2025

8/10 Good

Jon

Stayed 2 nights in Jan 2025

10/10 Excellent

Reginald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Ana

Stayed 2 nights in Jan 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Prooerty was very nice and clean. The rooms and bathroom were both dark and I had no hot water. I told the front desk when I checked out and thought they shoukd of offered a discount . I ate at two of restaurants and they were both delicious.
Stayed 1 night in Jan 2025

10/10 Excellent

Merrill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had the food court as an option to eat dinner and only Starbucks for breakfast.
Stayed 1 night in Jan 2025