Wind Creek Casino – Bethlehem, Pennsylvania – Customer Experience Review
I visited Wind Creek Casino in Bethlehem, Pennsylvania for the first time yesterday afternoon, accompanied by my sister, who was considering hosting her husband’s birthday celebration there the weekend before Labor Day with approximately 75 guests. Unfortunately, due to the lack of fidelity and integrity displayed by the management on duty, she has decided to take her event — and the business it would have brought — to a venue in the Poconos.
Customer Service Concerns:
From the onset, the level of customer service we received was unacceptable for a hospitality establishment. Upon arriving to our room, we experienced issues that required management intervention. However, the only manager available — identified by Mary (a supervisor) as Rhonda — was unwilling to meet us in person. Instead, we were only able to speak with her by phone.
Rhonda’s tone, demeanor, and bravado were harsh, dismissive, and completely disconnected from the mission and philosophy Wind Creek promotes. She demonstrated no concern for the patrons she is entrusted to serve, nor any willingness to resolve issues in good faith. Her lack of professionalism directly impacted our impression of the property and ultimately resulted in the loss of significant business.
Positive Interactions:
While our initial interactions were negative, it is important to acknowledge the individuals who did uphold hospitality standards. Christian, a guest s