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DoubleTree by Hilton Almaty

4.0 star property

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Photo gallery for DoubleTree by Hilton Almaty

Indoor pool
Meeting facility
Exterior
Reception
Minibar, in-room safe, desk, blackout curtains

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Spa
  • Gym
  • Parking included

Explore the area

Map
115 Dosmukhamedov Street 05000, Almaty, 0500-00
  • Zenkov Cathedral
    ‪5 min drive‬
  • MEGA Park
    ‪5 min drive‬
  • Almaty Opera House
    ‪6 min drive‬
  • Almaty (ALA-Almaty Intl.)
    ‪19 min drive‬

Room options

View all photos for Family Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Family Room, 2 Single Beds

  • 39 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

42-inch LCD TV with cable channels, TV

Room, 2 Single Beds

  • 32 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Living area

Deluxe Room, 1 King Bed

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed

Family Room, 1 King Bed

  • 39 sq m
  • Sleeps 4
  • 1 King Bed

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Indoor pool

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  • Spa
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  • Parking included
4.5 out of 5, Wonderful, (123)
The price is €145
for 1 room
includes taxes & fees
12 May - 13 May
Novotel Almaty City Center

About this property

DoubleTree by Hilton Almaty

Hotel in Almaty with 2 restaurants and a full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
DoubleTree by Hilton Almaty offers 112 air-conditioned accommodations with minibars and safes. 42-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a steam room and a 24-hour fitness center.
The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with Turkish bath/hammam. The spa is open daily.
During your stay at DoubleTree by Hilton Almaty, you'll be within walking distance of Republican German Drama Theatre. You'll find features like free WiFi in public areas and free self parking, plus 2 restaurants.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with facials, body scrubs, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and a steam room
  • Just a 3-minute drive from Casino Zodiak and a few minutes from Republican German Drama Theatre
  • Airport shuttle service available for a fee
DoubleTree by Hilton Almaty offers its guests a full-service spa, an indoor pool, and a steam room. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, 5 meeting rooms, and coworking spaces. Event space at this hotel measures 6997 square feet (650 square meters) and includes conference space. A children's pool, a 24-hour fitness center, and a terrace are also featured at the business-friendly DoubleTree by Hilton Almaty. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Almaty hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
DoubleTree by Hilton Almaty has 2 restaurants on site.
24-hour room service is available.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 15,000 for adults and KZT 7,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 6,997 square feet of conference space
  • Business centre
  • Coworking space

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KZT 15000 for adults and KZT 7000 for children
  • Airport shuttle fee: KZT 17000 per vehicle (one-way, maximum occupancy 3)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
DoubleTree by Hilton Almaty offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Doubletree By Hilton Almaty
Doubletree BY Hilton Almaty Hotel
Doubletree BY Hilton Almaty Almaty
Doubletree BY Hilton Almaty Hotel Almaty
DoubleTree by Hilton Almaty Hotel
DoubleTree by Hilton Almaty Almaty
DoubleTree by Hilton Almaty Hotel Almaty

DoubleTree by Hilton Almaty Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 41 reviews
Rating 8 - Good. 9 out of 41 reviews
Rating 6 - Okay. 8 out of 41 reviews
Rating 4 - Poor. 3 out of 41 reviews
Rating 2 - Terrible. 1 out of 41 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jan

Stayed 2 nights in Mar 2023

4/10 Poor

Mohamed

Stayed 4 nights in Aug 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Stayed 5 nights in Aug 2022

6/10 Okay

Nikita

Travelled with family
Liked: Staff & service, amenities
Overall our staying was good, however since it was beginning of the April and central heating was already off, it was very cold in bathroom.
Stayed 1 night in Apr 2022

6/10 Okay

JORGE

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms are dark. Even when we had big room in soace was only small windows
Stayed 1 night in Feb 2022

8/10 Good

Ali, DUBAI

Travelled with group
Liked: Cleanliness, staff & service, amenities
فندق جميل والخدمات رائعه لاكن قديم شوي ويحتاج الى مخدات جيده حيث ان المخده تعورلك راسك nice hotel but the pillow is bad when u wake up your head in pain
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice and clean.
Stayed 1 night in Nov 2021

10/10 Excellent

Christiane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2021

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Fantastic service from the team at Almaty Hilton DoubleTree. My trip was unexpectedly lengthened from 4 days to 21 and the hotel was accommodating with all my needs. Great food also.
Stayed 4 nights in Aug 2021

4/10 Poor

Gayevskiy

Stayed 1 night in Aug 2021

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Stayed 4 nights in Jul 2021

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel
Stayed 4 nights in Jun 2021

6/10 Okay

Darshak

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The hotel looks great at first glance. I visited for one night with my son. Unfortunately the visit wasn’t great overall and from other experiences I can confirm the food is not very good at all. Upon arrisecurity guard
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Moving to Almaty soon, so we were there to visit. Great location, nice employees, very clean. They brought an actual crib for my baby. I wish there had been a mini bar, softer mattress, and bath tub. We had ac issues and they eventually fixed it.
Stayed 3 nights in May 2021

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit stay in Almaty

Hotel was chosen for an transit overnight stay and though it was a 30 minute drive from the airport, we found the hotel very relaxing. This included the bed which is for me one of the prime requirements when traveling and wanting a good nights sleep.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smiley staff; central location Great terrace view General manager Fevzi and his team are doing a great job there👍
Stayed 4 nights in Jan 2021

10/10 Excellent

Vladimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

6/10 Okay

AdrienneK

Travelled with partner
Liked: Cleanliness
We were advised this property had only opened 2 weeks prior to our arrival (late July 2019). We had specifically selected this hotel for the Hilton reputation and swimming pool facilities. Both let us down. 1) The pool was not finished (even though advertised with pictures). I was told notice online was provided but this was not the case nor were I advised as part of my booking confirmation. 2) The service and amenities was like staying at "Faulty Towers". Getting ice delivered was always delayed and required constant follow up with the customer care line. The wifi continued to drop out, to a point it no longer worked. The iron was not able to be plugged in to operate (a replacement iron was needed, that also took some time to arrange). There was no power point available in the bathroom to use the hair-dryer. The shower took time for the hot water to come through and then constantly dripped after the facet had been turned off. The person in the lobby was so un-welcoming making us feel uncomfortable each time we passed through. And the concierge was to busy to provide any help. We were provided with a room upgrade after I expressed my disappointment with the swimming pool and asked if anything that could be done to improve our situation, though the upgraded room just brought more disappointment, Such a shame as we were so looking forward to returning to the Hilton chain of hotels again.
Stayed 1 night in Jul 2019

2/10 Terrible

Christopher

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Eugenio

Stayed 1 night in Aug 2022

10/10 Excellent

Aigul

Stayed 1 night in Jan 2022

8/10 Good

Didar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Хороший отель

Хороший отель в историческом центре. Достойный сервис и услуги. Reasonable цены.
Stayed 2 nights in Dec 2021

10/10 Excellent

I

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Nov 2021