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Novotel Almaty City Center

4.0 star property

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Photo gallery for Novotel Almaty City Center

An indoor swimming pool with a ceiling skylight, lounge chairs, and a wall with a textured pattern.
Body treatments, body wraps, body scrubs, facials
Reception
Daily buffet breakfast for a fee
A modern hotel with a glass facade, a flat roof, and a sign reading 'NOVOTEL.'

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Dostyk Avenue 104 A, Almaty, A25D5Y3
  • Place, Kok Tobe Cable Car
    ‪2 min walk‬
  • Place, Dostyk Plaza
    ‪12 min walk‬
  • Place, National Museum of Kazakhstan
    ‪16 min walk‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

7.0 out of 10
Good
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

Standard Room, 2 Single Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

Superior Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Suite, 1 King Bed

  • 75 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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About this property

Novotel Almaty City Center

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Novotel Almaty City Center offers 190 accommodations with minibars and safes. A pillow menu is available. Televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, In Balance. Services include facials, body wraps, body scrubs, and body treatments. The spa is open select days.
During your stay at Novotel Almaty City Center, you're just a quick walk from Kok Tobe Cable Car. Features include free WiFi in public areas and free self parking, plus a full-service spa.
  • Free WiFi
  • Free self parking
  • Enjoy local and international cuisine while dining at Le Resto
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, facials, or body scrubs at In Balance
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a 24-hour gym, a sauna, and a playground
  • Steps from Kok Tobe Cable Car and 11 minutes by foot from Colibri
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Novotel Almaty City Center offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 6 meeting rooms are available. Event space at this hotel measures 2153 square feet (200 square meters) and includes conference space. A 24-hour fitness center, spa services, and a library are also featured at the business-friendly Novotel Almaty City Center. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 4-star Almaty hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Le Resto - This restaurant specializes in local and international cuisine. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Lobby Bar - This lobby lounge serves light fare only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 12,000 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Le Resto
  • Lobby Bar

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,153 square feet of conference space
  • 24-hour business centre
  • 6 meeting rooms
  • Computer station

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 10 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Built in 2018
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: KZT 10000 per pet, per night, plus a deposit of KZT 20000 per stay
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for KZT 10000 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KZT 12000 per person
  • Airport shuttle fee: KZT 15000 per person (one-way)
  • Pet deposit: KZT 20000 per stay
  • Pet fee: KZT 10000 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: KZT 10000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Novotel Almaty City Center offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Novotel Almaty City Center Opening December 2018 Hotel
Novotel Opening December 2018 Hotel
Novotel Almaty City Center Opening December 2018
Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center Almaty
Almaty Novotel Almaty City Center Hotel
Hotel Novotel Almaty City Center
Novotel Almaty City Center Almaty
Novotel Almaty City Center (Opening December 2018)
Novotel Hotel
Novotel
Novotel Almaty City Center
Novotel Almaty City Center Hotel
Novotel Almaty City Center Almaty
Novotel Almaty City Center Hotel Almaty

Novotel Almaty City Center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 98 out of 162 reviews
Rating 8 - Good. 43 out of 162 reviews
Rating 6 - Okay. 13 out of 162 reviews
Rating 4 - Poor. 4 out of 162 reviews
Rating 2 - Terrible. 4 out of 162 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

James Spencer

Liked: Cleanliness, staff & service, amenities
Very courteous staff, and spotless room.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

firoz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and very friendly staff attitude, they went outta their way to make you comfortable.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Elina

Liked: Cleanliness, staff & service, amenities
Wonderful stay
Stayed 6 nights in Sep 2024
Verified

10/10 Excellent

Dasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property surrounded by lots of food options, walkable to lots of activities such as theaters and mountains, friendly staff
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice hotel to enjoy!
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , excellent location and service
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, good location, tasty food
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 5 nights in May 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, welcoming staff, great location. Rooms were clean and comfortable.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Rafis

Liked: Cleanliness, staff & service, property conditions & facilities
The Novotel has a great location !
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great breakfast make sure your package includes it
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Chingiz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great hotel located perfectly close to every thing
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, I would come back in an instant.
Stayed 3 nights in Jun 2023
Verified

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and very convenient.
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the staff were really nice and helpful. The hotel is also located close to most everything.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Mahmood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very modern and well trained staff
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Maria Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to everything. Comfortable bed, nice shower pressure and the toilet had a personal hygiene shower, which I really appreciate.
Stayed 6 nights in Feb 2024
Verified

2/10 Terrible

Akhil

Liked: Cleanliness, property conditions & facilities
Nice location. Everything is walkable. First time I stayed in a Novotel. Definitely not a brand I would stay with!
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Dinara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We’ll definitely come back

The stay was good, our room was upgraded and located on the 10th floor with a nice view. The room service (breakfast, laundry) was good.
Stayed 5 nights in May 2024
Verified

10/10 Excellent

Nurgul Baigazina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest plus for me was professional staff who were clearly trained to provide excellent customer service.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Killian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to get ‘western’ standard service in Almaty. Breakfast has a decent choice. It’s quiet, especially on the side facing the moutains.
Stayed 9 nights in Sep 2022
Verified

10/10 Excellent

Jean Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best place to stay in Almaaty!

Superb Hotel, recently opened , very good staff at front desk , great breakfast . Location is perfect for business well located and very quite. I finally found my place in Almaaty! You have the charm of a small independent hotel with the services and standards of an international hotel chain . It’s really PERFECT.
Stayed 2 nights in Mar 2019
Verified

2/10 Terrible

EVGENIY

Disliked: Cleanliness, amenities, property conditions & facilities
The worst I’ve ever been to
Stayed 1 night in Jun 2025
Verified

2/10 Terrible

Akhil

Disliked: Cleanliness, property conditions & facilities
We had water leakage in the bathroom. Front desk staff were not helpfull at all. Had to wait long to get a new room.
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Clifford

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff made the whole stay miserable!
Stayed 2 nights in Oct 2022