Swissôtel Wellness Resort Alatau Almaty

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Executive Suite, 1 King Bed, Mountain View (Panoramic)

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pool
Spa
Parking included
Free Wi-Fi
Restaurant
Air-conditioning

Explore the area

Tausamaly 50A, Almaty, A32BOF2

Place, First President of Kazakhstan Park
‪10 min drive‬
Place, Medeu Skating Rink
‪10 min drive‬
Place, Almaty Arena
‪10 min drive‬
Airport, Almaty (ALA-Almaty Intl.)
‪33 min drive‬

Room options

Classic Room, 1 Double Bed, Mountain View

Exceptional

Mountain view
37 sq m
Sleeps 2
1 Double Bed
Free Wi-Fi

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 2 Single Beds, Mountain View

Mountain view
37 sq m
Sleeps 2
2 Single Beds
Free Wi-Fi

Classic Room, 1 King Bed, Mountain View (Panoramic)

Very good

Mountain view
36 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Classic Twin Room, 2 Single Beds, Mountain View (Panoramic)

Mountain view
36 sq m
1 bedroom
Sleeps 2
2 Single Beds
Free Wi-Fi

Deluxe Room, 1 King Bed, Mountain View

Mountain view
43 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

Deluxe Twin Room, 2 Single Beds, Mountain View

Exceptional

Mountain view
43 sq m
Sleeps 3
2 Single Beds
Free Wi-Fi

Deluxe Room, 1 King Bed, Mountain View (Panoramic)

Mountain view
45 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic)

Mountain view
45 sq m
1 bedroom
Sleeps 3
2 Single Beds
Free Wi-Fi

Deluxe Suite, 1 King Bed

62 sq m
Sleeps 3
1 King Bed
Free Wi-Fi

Grand Suite, 1 King Bed, Mountain View (Panoramic)

Mountain view
85 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Junior Suite, 1 King Bed, Mountain View (Panoramic)

Mountain view
61 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Executive Suite, 1 King Bed, Mountain View (Panoramic)

Mountain view
123 sq m
1 bedroom
Sleeps 3
1 King Bed
Free Wi-Fi

Deluxe Suite, 1 King Bed with Sofa bed

138 sq m
1 bedroom
Sleeps 3
1 King Bed and 1 Double Sofa Bed
Free Wi-Fi

Presidential Suite, 1 King Bed

Sleeps 3
1 King Bed
Free Wi-Fi

Similar properties

Pool
Spa
Pet-friendly
Parking included

includes taxes & fees

11 Jul - 12 Jul

About this property

Swissôtel Wellness Resort Alatau Almaty

Along with 3 restaurants, this hotel has 4 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a fitness center, and a bar/lounge. Housekeeping is available on request.

Swissôtel Wellness Resort Alatau Almaty offers 222 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Almaty hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Purovel Spa & Sport has couples treatment room(s). Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

During your stay at Swissôtel Wellness Resort Alatau Almaty, you'll be close to First President of Kazakhstan Park. Free WiFi in public areas, free self parking, and 4 outdoor pools are available.

Free WiFi (speed: 25+ Mbps)
Free self parking
Drinking and dining options include 3 restaurants, a coffee shop, a poolside bar, and a bar/lounge
Buffet breakfast served daily for a fee
Take a swim in the indoor and 4 outdoor pools
Indulge with facials, manicures and pedicures, or body wraps at Purovel Spa & Sport
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym and a steam room
9 minutes by car from First President of Kazakhstan Park and 10 minutes from Casino Zodiak
Airport shuttle service available for a fee

Swissôtel Wellness Resort Alatau Almaty offers its guests a full-service spa, 4 outdoor swimming pools, an indoor pool, and a steam room. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and 5 meeting rooms are available. Event space at this hotel measures 646 square feet (60 square meters) and includes a conference center. A children's pool, a fitness center, and spa services are also featured at the luxury Swissôtel Wellness Resort Alatau Almaty. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Almaty hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Swissôtel Wellness Resort Alatau Almaty has 3 restaurants on site.

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free self parking on site
Limited on-site self parking
Wheelchair-accessible parking and van parking available

Food and drink

Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; KZT 17,000 to 17,000 for adults and KZT 8,500 to 17,000 for children
3 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
4 outdoor pools
Children's pool
Designer stores
Full-service spa
Golf caddies
Gym
Indoor pool
Steam room

Family friendly

4 outdoor pools
Children's pool
In-room cot
Indoor pool
Laundry facilities
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Guidebooks
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

5 meeting rooms
Business centre
Conference centre (646 square foot of space)

Outdoors

Garden
In a state park
On a lake
Picnic area
Pool loungers

Full-service spa

Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Hot/mineral springs
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices in meeting rooms
Handrails in hallways
Handrails in stairways
Lift
Pool access ramp on site
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs on site

Ballroom
Banquet hall
Communal living room
Designated smoking areas (fines apply)
Double-glazed windows
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
Non-plastic coffee stirrers available
Non-plastic drinking straws available
Reception hall

Room amenities

Bedroom

Blackout drapes
Day bed
Free cot
Hypo-allergenic bedding
Pillow menu
Premium bedding

Bathroom

Bathtub or shower
Bidet
Designer toiletries
Dressing gowns
Hair dryer
Heated bathroom floor
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

49-inch smart TV with digital channels

Food and drink

Free bottled water
Minibar
Restaurant dining guides

Air conditioning
Connecting rooms available
Desk
Desk chair
Electrical adapters
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 3 to March 31:

One of the swimming pools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Swissôtel Wellness Resort Alatau Almaty

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for KZT 12000 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately KZT 17000 to 17000 for adults, and KZT 8500 to 17000 for children
Airport shuttle fee: KZT 15000 per vehicle (one-way)
Rollaway bed fee: KZT 12000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Swissôtel Wellness Resort Alatau Almaty offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Swissôtel Wellness Resort Alatau Almaty Hotel

Swissôtel Wellness Resort Alatau Almaty Almaty

Swissôtel Wellness Resort Alatau Almaty Hotel Almaty

Swissôtel Wellness Resort Alatau Almaty (Opening October 2021)

Swissôtel Wellness Resort Alatau Almaty Reviews

8.6

Excellent

9.4/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

Verified

10/10 Excellent

Asel

8 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

great hotel!

Stayed 7 nights in Jul 2024

Verified

10/10 Excellent

sonia

4 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stuff , quite area

Stayed 2 nights in Apr 2025

Verified

10/10 Excellent

Fahad

23 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very cool place

Stayed 5 nights in Oct 2024

Verified

10/10 Excellent

Baurzhan

9 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Suck an amazing place. Enjoyed food and spa

Stayed 1 night in Mar 2024

Verified

10/10 Excellent

Juan

2 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the best hotels in Almaty, family friendly, excellent spa facilities, and staff that gives you personalized attention, despite the huge size of the hotel. Excellent food, amenities and astounding park surrounding the hotel. A true jewel.

Stayed 2 nights in Dec 2024

Verified

10/10 Excellent

Björn

5 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swede in KZ

Great service. Perfect place. Nice spa.

Stayed 4 nights in Feb 2025

Verified

10/10 Excellent

Michael

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"

Stayed 3 nights in Aug 2024

Verified

10/10 Excellent

Jane

16 May 2023

Liked: Cleanliness, staff & service, room comfort

Very good especially the pool food very poor

Stayed 11 nights in May 2023

Verified

2/10 Terrible

Mohammad

26 May 2023

Disliked: Staff & service, property conditions & facilities

IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..

Stayed 1 night in May 2023

Verified

8/10 Good

nicolai

17 Jun 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

overall, probably the best hotel in Almaty. I’ve been staying there for three years now, the condition of the hotel has deteriorated. The things they do for certain guests is bothered to others. They have a beautiful fountain in front, it’s grand only when certain guests are present. Every year the quality is going down. But would still return. The swimming pool staff try to rush you out by the end of the day, Take away your robe, slippers etc while you are still there during working hours, very rude and unprofessional

this is how holes are repaired, not presentable

this is only on when vip guests are present, inconsiderate

Stayed 6 nights in May 2025

Verified

4/10 Poor

Masood

5 Oct 2022

Liked: Cleanliness, amenities, property conditions & facilities

For 340€ a night for a deluxe room, i expected a lot more. Most of the employees don't speak english. The minibar in our room was even locked.

Stayed 2 nights in Sep 2022

Verified

6/10 Okay

Verified traveller

5 Aug 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Check-in was 4 hours late and no apologize

Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.

Stayed 1 night in Aug 2024

Verified

8/10 Good

Kevin Alexander

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!

Stayed 3 nights in Jul 2024

Verified

2/10 Terrible

Gulsaya

9 Mar 2025

Disliked: Property conditions & facilities

I recently stayed at Swissotel Almaty , traveling from California, I was planning to enjoy my trip relaxing and stress relief - getting away from city life . But once I arrived to Swissotel I was so shocked from amount of people there, while staying in line to check in I heard people complaining about their rooms. Then it was my turn - the room I booked was with Mountain View, they told me that the room actually doesn’t have a view, so they gave me standard room without refunding the difference on price . When I checked in , it was very tiny room I couldn’t cancel or get refund again , I thought at least I want to use the pool , but there was bunch of kids running so many people that they didn’t even had a space to sit or lay down so I came back to the room then they called me (receptionist) saying they will do compensation but I didn’t heard anything from them . Very disappointing experience

Stayed 1 night in Mar 2025

Verified

4/10 Poor

Milagros

23 Nov 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

Although new hotel it's not conveniently located. The spa is not really relaxing as water in pool and jacuzzi is warm close to cold in winter. But what was worse is the terrible customer service and attitude most of the personal has. They dont smile, everything you ask for is a problem and they cant even try to solve. Few people were helpful like the bell boys. Also they speak poor english but hardly understand it, other hotels in the city even speak in spanish to me... not here. Also i was wearing a speedo to swim and they said it was offensive while there were more people wearing similar speedos. Food wasnt great euther and theres nowhere else close to eat. Not a very fulfilling experience overall.

Stayed 1 night in Nov 2023

Verified

10/10 Excellent

Nathalia

28 Aug 2025

Der Service ist erstklassig und das Essen von der Höchster Qualität

Stayed 3 nights in Aug 2025

Verified

10/10 Excellent

Henner

8 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Der Empfang war spitze, sofort war jemand für uns da. Alles lief Reibungslos. Im Restaurant möchten wir besonders das Engagement von Zhanna hervorheben, sie versteht es Menschen schon am morgen zu begeistern, außerdem spricht sie sehr gut Englisch und Tschechisch, was vor allem meine Frau verblüffte. Auch der Conciergeservice war sehr gut und Sabina eine sehr gute Hilfe.

Stayed 5 nights in Aug 2025

Verified

10/10 Excellent

SANGHAK

11 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

좋았습니다. 시내랑은 좀 멀지만 환경이 좋습니다.

Stayed 3 nights in Oct 2024

Verified

10/10 Excellent

MARC

1 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avis Marc CASAGRANDE

Un séjour d'une semaine très agréable Une très jolie chambre avec vue sur la montagne Une piscine de rêve Un personnel à votre service Un lieu isolé de la ville ou il fait bon se reposer dans un joli parc boisé.

Stayed 5 nights in Nov 2022

Verified

10/10 Excellent

Simon

24 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities

很好的酒店，下次还会住

Stayed 9 nights in Aug 2022

Verified

10/10 Excellent

Alijon

27 May 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Beautiful garden

Stayed 9 nights in May 2022

Verified

10/10 Excellent

Verified traveller

27 Apr 2022

Liked: Staff & service, amenities, property conditions & facilities

All staff are polite and friendly.

Stayed 3 nights in Apr 2022

Verified

10/10 Excellent

Anna

2 Jan 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Клиентоориентированность

Stayed 1 night in Jan 2022

Verified

10/10 Excellent

Dominique

31 Aug 2025

Stayed 3 nights in Aug 2025

Verified

10/10 Excellent

Leah

31 Dec 2024

Stayed 1 night in Dec 2024

Swissôtel Wellness Resort Alatau Almaty

Choose dates to view prices

Photo gallery for Swissôtel Wellness Resort Alatau Almaty

Reviews

Popular amenities

Explore the area

Room options

View all photos for Classic Room, 1 Double Bed, Mountain View

Classic Room, 1 Double Bed, Mountain View

View all photos for Classic Twin Room, 2 Single Beds, Mountain View

Classic Twin Room, 2 Single Beds, Mountain View

View all photos for Classic Room, 1 King Bed, Mountain View (Panoramic)

Classic Room, 1 King Bed, Mountain View (Panoramic)

View all photos for Classic Twin Room, 2 Single Beds, Mountain View (Panoramic)

Classic Twin Room, 2 Single Beds, Mountain View (Panoramic)

View all photos for Deluxe Room, 1 King Bed, Mountain View

Deluxe Room, 1 King Bed, Mountain View

View all photos for Deluxe Twin Room, 2 Single Beds, Mountain View

Deluxe Twin Room, 2 Single Beds, Mountain View

View all photos for Deluxe Room, 1 King Bed, Mountain View (Panoramic)

Deluxe Room, 1 King Bed, Mountain View (Panoramic)

View all photos for Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic)

Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic)

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

View all photos for Grand Suite, 1 King Bed, Mountain View (Panoramic)

Grand Suite, 1 King Bed, Mountain View (Panoramic)

View all photos for Junior Suite, 1 King Bed, Mountain View (Panoramic)

Junior Suite, 1 King Bed, Mountain View (Panoramic)

View all photos for Executive Suite, 1 King Bed, Mountain View (Panoramic)

Executive Suite, 1 King Bed, Mountain View (Panoramic)

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Similar properties

Novotel Almaty City Center

About this property

Swissôtel Wellness Resort Alatau Almaty

Property amenities

Internet

Parking and transport

Food and drink

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Swissôtel Wellness Resort Alatau Almaty Reviews

Reviews

Excellent

9.4/10

8.4/10

9.2/10

8.6/10

Reviews