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Swissôtel Wellness Resort Alatau Almaty

4.5 star property

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Photo gallery for Swissôtel Wellness Resort Alatau Almaty

Lounge
Creator video
Indoor pool, 4 outdoor pools, pool loungers
Classic Room, 1 King Bed, Mountain View (Panoramic)
Garden

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Spa
  • Parking included

Explore the area

View in a map
Tausamaly 50A, Almaty, A32BOF2
  • Almaty Central Stadium
    ‪14 min drive‬
  • Almaty Opera House
    ‪17 min drive‬
  • MEGA Park
    ‪17 min drive‬
  • Almaty (ALA-Almaty Intl.)
    ‪31 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 King Bed, Mountain View (Panoramic)

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room, 2 Single Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 2 Single Beds, Mountain View

  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed, Mountain View

Premium bedding, minibar, in-room safe, desk

Classic Room, 1 Double Bed, Mountain View

10.0 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

  • 138 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Mountain View (Panoramic)

  • 123 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Mountain View (Panoramic)

Junior Suite, 1 King Bed, Mountain View (Panoramic)

Junior Suite, 1 King Bed, Mountain View (Panoramic)

  • 61 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 King Bed, Mountain View (Panoramic)

  • 85 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Single Beds, Mountain View (Panoramic)

  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mountain View (Panoramic)

  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Single Beds, Mountain View

  • 43 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Mountain View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Mountain View

  • 43 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Single Beds, Mountain View (Panoramic)

Premium bedding, minibar, in-room safe, desk

Classic Twin Room, 2 Single Beds, Mountain View (Panoramic)

  • 36 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Swissôtel Wellness Resort Alatau Almaty

Lakefront hotel with 3 restaurants and 4 outdoor pools
Along with 3 restaurants, this hotel has 4 outdoor pools and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a fitness center, and a bar/lounge. Housekeeping is available on request.
Swissôtel Wellness Resort Alatau Almaty offers 222 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 49-inch Smart televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Almaty hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a steam room and a fitness center.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Purovel Spa & Sport has couples treatment room(s). Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
During your stay at Swissôtel Wellness Resort Alatau Almaty, you'll be close to First President of Kazakhstan Park. Free WiFi in public areas, free self parking, and 4 outdoor pools are available.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Drinking and dining options include 3 restaurants, a coffee shop, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and 4 outdoor pools
  • Indulge with body wraps, manicures and pedicures, or facials at Purovel Spa & Sport
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a steam room
  • 11 minutes by car from First President of Kazakhstan Park and 12 minutes from Casino Zodiak
  • Airport shuttle service available for a fee
Swissôtel Wellness Resort Alatau Almaty offers its guests a full-service spa, 4 outdoor swimming pools, an indoor pool, and a steam room. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and 5 meeting rooms are available. Event space at this hotel measures 646 square feet (60 square meters) and includes a conference center. A children's pool, a fitness center, and spa services are also featured at the luxury Swissôtel Wellness Resort Alatau Almaty. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Almaty hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Swissôtel Wellness Resort Alatau Almaty has 3 restaurants on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; KZT 17,000 to 17,000 for adults and KZT 8,500 to 17,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Full-service spa
  • Golf caddies
  • Gym
  • Indoor pool
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre (646 square foot of space)

Outdoors

  • Garden
  • In a state park
  • On a lake
  • Picnic area
  • Pool loungers

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 3 to March 31:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swissôtel Wellness Resort Alatau Almaty

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KZT 12000 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KZT 17000 to 17000 for adults, and KZT 8500 to 17000 for children
  • Airport shuttle fee: KZT 15000 per vehicle (one-way)
  • Rollaway bed fee: KZT 12000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Swissôtel Wellness Resort Alatau Almaty offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Swissôtel Wellness Resort Alatau Almaty Hotel
Swissôtel Wellness Resort Alatau Almaty Almaty
Swissôtel Wellness Resort Alatau Almaty Hotel Almaty
Swissôtel Wellness Resort Alatau Almaty (Opening October 2021)

Swissôtel Wellness Resort Alatau Almaty Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 38 reviews
Rating 8 - Good. 4 out of 38 reviews
Rating 6 - Okay. 3 out of 38 reviews
Rating 4 - Poor. 3 out of 38 reviews
Rating 2 - Terrible. 3 out of 38 reviews

9.2/10

Cleanliness

8.2/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

nicolai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall, probably the best hotel in Almaty. I’ve been staying there for three years now, the condition of the hotel has deteriorated. The things they do for certain guests is bothered to others. They have a beautiful fountain in front, it’s grand only when certain guests are present. Every year the quality is going down. But would still return. The swimming pool staff try to rush you out by the end of the day, Take away your robe, slippers etc while you are still there during working hours, very rude and unprofessional
this is how holes are repaired, not presentable
this is only on when vip guests are present, inconsiderate
Stayed 6 nights in May 2025

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff , quite area
Stayed 2 nights in Apr 2025

2/10 Terrible

Gulsaya

Disliked: Property conditions & facilities
I recently stayed at Swissotel Almaty , traveling from California, I was planning to enjoy my trip relaxing and stress relief - getting away from city life . But once I arrived to Swissotel I was so shocked from amount of people there, while staying in line to check in I heard people complaining about their rooms. Then it was my turn - the room I booked was with Mountain View, they told me that the room actually doesn’t have a view, so they gave me standard room without refunding the difference on price . When I checked in , it was very tiny room I couldn’t cancel or get refund again , I thought at least I want to use the pool , but there was bunch of kids running so many people that they didn’t even had a space to sit or lay down so I came back to the room then they called me (receptionist) saying they will do compensation but I didn’t heard anything from them . Very disappointing experience
Stayed 1 night in Mar 2025

10/10 Excellent

Leah

Stayed 1 night in Dec 2024

10/10 Excellent

Fahad

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool place
Stayed 5 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEautiful surroundings -- a great facility -- a modern Soviet-style "sanitorium"
Stayed 3 nights in Aug 2024

10/10 Excellent

Asel

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel!
Stayed 7 nights in Jul 2024

6/10 Okay

Nalin

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Kevin Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a beautiful setting with some very attentive members of staff who try their best to provide a great experience for their guests. The massage and spa facilities are excellent. The inclusive breakfast is excellent in both quality and the range of food offered Unfortunately I got a feeling of what the Americans call being 'Nickel and Dimed' For instance, after travelling for 24 hours to reach this hotel and arriving at midday the reception staff informed me that I would have to pay an early check in charge if I wanted to go to a room as I had arrived before the 15.00 hrs check in time! I would also not be allowed to use the swimming pool/spa facilities before the appointed 15.00 hrs check in time. On check out day a special tag is now given to those leaving the hotel as you will be asked to leave the swimming pool/spa facilities after midday! Come on Swissotel are you a five star luxury hotel or are you a spa resort? Your customers need to know!
Stayed 3 nights in Jul 2024

6/10 Okay

Asheesh

Liked: Cleanliness
Stayed 4 nights in Jun 2024

10/10 Excellent

Saied Sokhail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Baurzhan

Liked: Cleanliness, staff & service, property conditions & facilities
Suck an amazing place. Enjoyed food and spa
Stayed 1 night in Mar 2024

10/10 Excellent

Ariun-Erdene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

2/10 Terrible

Mohammad

Disliked: Staff & service, property conditions & facilities
IT IS NOT A 5 STAR . AFWFUL STAF.. I DO NOT RECOMMEND..
Stayed 1 night in May 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Very good especially the pool food very poor
Stayed 11 nights in May 2023

8/10 Good

Ariun-Erdene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Ruslan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Alijon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Beautiful garden
Stayed 9 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
All staff are polite and friendly.
Stayed 3 nights in Apr 2022

10/10 Excellent

Anna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Клиентоориентированность
Stayed 1 night in Jan 2022

10/10 Excellent

Björn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Swede in KZ

Great service. Perfect place. Nice spa.
Stayed 4 nights in Feb 2025

10/10 Excellent

SANGHAK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋았습니다. 시내랑은 좀 멀지만 환경이 좋습니다.
Stayed 3 nights in Oct 2024

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Almaty, family friendly, excellent spa facilities, and staff that gives you personalized attention, despite the huge size of the hotel. Excellent food, amenities and astounding park surrounding the hotel. A true jewel.
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Check-in was 4 hours late and no apologize

Check-in was 4 hours late and no additional services were provided. Facilities are good but the worst check-in service was provided which ruined my mood from the start.
Stayed 1 night in Aug 2024