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The Plaza Hotel

4.0 star property

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Photo gallery for The Plaza Hotel

Reception
Terrace/patio
Restaurant
Front of property
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
215/120 Kozhamkulov str./ K. Batyr str., Almaty
  • Place, St Nicholas Cathedral
    ‪12 min walk‬
  • Place, Almaty Central Stadium
    ‪19 min walk‬
  • Place, MEGA Park
    ‪3 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite

Luxury Suite | Living area

Luxury Suite

  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 30 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Minibar, in-room safe, individually furnished, desk

Standard Twin Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room

Minibar, in-room safe, individually furnished, desk

Deluxe Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard King Room

Minibar, in-room safe, individually furnished, desk

Standard King Room

  • Sleeps 2
  • Free Wi-Fi

Similar properties

Reception
Hotel Kazakhstan
Medeu District
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.2 out of 5, Very good, 343 reviews
The price is €110
includes taxes & fees
20 Jun - 21 Jun
Hotel Kazakhstan

About this property

The Plaza Hotel

Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Additionally, a business center, conference space, and concierge services are onsite.
The Plaza Hotel offers 60 air-conditioned accommodations with minibars and safes. These individually furnished accommodations include day beds. Plasma televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Our customers tell us they enjoy the overall property condition at The Plaza Hotel. During your stay, you'll be within walking distance of St Nicholas Cathedral. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Within a 15-minute walk of St Nicholas Cathedral and Auezov Kazakh Drama Theatre
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1206 square feet (112 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly The Plaza Hotel. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of The Plaza Hotel was completed in May 2022.

This 4-star Almaty hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
The Plaza Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: KZT 5,000 for adults and KZT 5,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,206 square feet of conference space
  • 2 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • On the riverwalk
  • Terrace

Accessibility

  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas

More

  • 6 floors
  • Banquet hall
  • Built in 2018
  • Double-glazed windows
  • Living plant wall
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • Renovated entire property - May 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for KZT 8500 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KZT 5000 for adults and KZT 5000 for children
  • Airport shuttle fee: KZT 10000.00 per room (one-way)
  • Airport shuttle fee per child: KZT 10000.00 (one-way), (up to 14 years old)
  • Rollaway bed fee: KZT 8500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
The Plaza Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Plaza Hotel Almaty
Plaza Almaty
The Plaza Hotel Hotel
The Plaza Hotel Almaty
The Plaza Hotel Hotel Almaty

The Plaza Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 20 out of 40 reviews
Rating 8 - Good. 14 out of 40 reviews
Rating 6 - Okay. 3 out of 40 reviews
Rating 4 - Poor. 2 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, good breakfast.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great rooms, fabulous breakfast, good location. Friendly helpful staff.
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Isaak

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place, very friendly people good food
Stayed 7 nights in Jul 2024
Verified

10/10 Excellent

Sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all stay was good. hotel is clean, nice receptionists location is good.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Elizaveta

Liked: Staff & service, amenities, property conditions & facilities
hotel is nice and clean. Service is fast.
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Plaza Hotel is a decent place to stay in Almaty. The rooms are clean, well equipped and comfortable. The breakfast is good but not amazing but as it’s a buffet I’m sure there’s plenty there to satisfy everyone. It’s not the most central hotel but the area around is safe and the river makes orientating yourself in the city quite easy. Get Yandex Go the ex-Soviet equivalent of Uber and getting around costs next to nothing and is very quick and efficient. Would I stay here again? Absolutely! It’s a very good hotel.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Nov 2023
Verified

6/10 Okay

Mansoor M

Liked: Cleanliness, property conditions & facilities
I paid for upgraded room, they gave me the basic. When I asked the manager, she stated " hotel.com in their email, authorized a basic room and paid us accordingly." So you need to speak to hotel.com I was not happy:(
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ein Alptraum, nicht zu empfehlen

mir hat das Hotel aus folgenden Gründen nicht gefallen: 1) sehr laut. Durch die Fenster hört man stark befahrene Strasse, sodass man nich ruhig schlafen kann 2) sehr unbequemen Betten 3) unfreundliches und schlecht ausgebildetes Personal 4) am Frühstück waren Spiegeleier kalt serviert 5) Das Dessert im Bar war nicht frisch und überteuert 6) Ausstattung abgenutzt und nicht zeitgemäß 7) keine stabile Interbetverbindung Egal ob geschäftlich oder urlaubsmsmäßig unterwegs ist, hier bekommt man keine Erholung, sondern nur Ärger
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Sergej

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr gut
Stayed 7 nights in Mar 2023
Verified

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gut ausgestattetes Hotel, freundliches Personal, gutes Frühstück, nette Atmosphäre
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Yekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and clean & spacious rooms!! Highly recommend!!
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very central and nice and quiet of an evening, will stay here again.
Stayed 9 nights in Oct 2019
Verified

8/10 Good

NZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Plaza Hotel. Staffs at the reception were very helpful and cheerful. We are very impressed by the work of the housekeeping team. They did a very good job in keeping our junior suite clean and tidy. The location is slightly off the main attraction but it has the most beautiful view of the mountains and the perfect sunrise. We highly recommend visitors to stay at Plaza Hotel. Thank you for having us in Almaty, Kazakhstan.
Stayed 7 nights in Sep 2019
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the best hotel stays of my 2019, which includes a couple dozen places. I cannot comment on other hotels in Almaty, but you really cannot go wrong with this hotel. The breakfast, the rooms, and the members of the staff are all delightful.
Stayed 3 nights in May 2019
Verified

8/10 Good

Fs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Property’ location is out of main area, but very quiet place.
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Egor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with a sauna.

Every time I travel to Kazakhstan I take this hotel. There is a free sauna, a great way of relaxing before the busy day.
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Darkhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and very clean! Worth its money!!!!!!!!!!!!!!
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Dejan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel. Good breakfast, nice bar with all kinds of sweets and snacks. Top sauna free of charge. Highly recommmended
Stayed 5 nights in Jan 2018
Verified

8/10 Good

scK

Liked: Cleanliness, staff & service, room comfort

good location and new facilities

it was really new hotel, which opened a few months ago...Hotel facilities are optimum for 4-star level hotels
Stayed 3 nights in Aug 2017
Verified

10/10 Excellent

Tomas

Stayed 1 night in Sep 2025
Verified

8/10 Good

Andrey

Stayed 2 nights in Sep 2025
Verified

6/10 Okay

hossein

Disliked: Cleanliness
Stayed 1 night in Jun 2025
Verified

8/10 Good

Louis

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Nov 2024