4 Jan 2020 by Elegance Resort Hotel
Dear Guest, We are sorry for the unpleasant experience.We have tried to reach you through your number but was unable to. We would prefer to investigate and offer a solution to our guests under all circumstances but were not given the chance. Please feel free to share details with us through e mail since there does not seem to be any reason for "soaking" wet floors. We appreciate your cooperation on solving the miscommunication on the matter. Best Regards
Elegance Resort Hotel Spa Wellness-Aqua offers its guests a full-service spa, a complimentary water park, and a waterslide. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 3 meeting rooms available. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly Elegance Resort Hotel Spa Wellness-Aqua. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this Mediterranean Altinova hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Elegance Resort Hotel Spa Wellness-Aqua offers 114 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
On-site venue – This restaurant serves breakfast, lunch and dinner.
On-site venue No. 2 – This restaurant serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.
An indoor pool, a children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a complimentary water park, a sauna and a fitness centre.
Children aged under 12 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision. Guests aged under 12 years old are not allowed in the health club or fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Elegance Resort Hotel Spa Wellness-Aqua offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
