10 Jan 2018 by The Penthouse Hotel Management
Dear Guest, First of all, we would like to thank you for having stayed with us. We appreciate your feedback as this will help us in making appropriate adjustments to our services and processes. Moreover, we have to apologize for the multiple inconveniences you experienced while staying with us. We also understand that it is really an inconvenience to our guest that we only have one elevator working. We are now working on this and we can guarantee you that the broken elevator will be fixed as soon as we received the parts that we are waiting from overseas. Your comments have been shared with the Department Heads involved for follow up and corrective action. Again, we humbly extend our utmost sincere apology regarding this matter which caused an inconvenience on your part. We are hoping that we will be able to accommodate you better on your future visits and with our other guests as well. In the meantime, we all wish you lots of success and all the best, for now and in the future.
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. An outdoor pool, a rooftop terrace, and concierge services are also featured at the business-friendly The Penthouse Hotel. Limited free parking is available on a first-come, first-served basis. This 3-star Angeles City hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
The Penthouse Hotel offers 72 air-conditioned accommodations with iPod docking stations and DVD players. Memory foam beds feature premium bedding. LCD televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.
Guests can enjoy full breakfast for a fee.
The Penthouse Lounge – This restaurant specialises in international cuisine and only serves lunch. Guests can enjoy drinks at the bar.
On-site venue No. 2 – sports bar.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool.
Children aged under 7 years old are not allowed in the swimming pool without adult supervision.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
All guests must show a valid passport. This is the only form of identification that is accepted at this property.
The Penthouse Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.