2/10 Terrible
john
19 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible accomodation
I checked in to this Grand Suite. At Terra Rossa. It was nothing like the pictures on line
If your life is a low level and of low standard .then for you it may be OK.
For me it was not good .
Dirty stained walls. Holes in the door . Filthy dirty kettle no proper dishes cutlery badly stained and smelly sofa with cigarette burns A sloping mattress due to being worn out . No bed sheets for sofa Apartment is for 3 people. No blackout curtains Not enough cups plates dishes etc curtains hanging off hooks
Bathroom had old cigarette burned washing machine in. And smelt of stale piss shower shelf rusty and dirty
The lift went only to 3rd floor. Suite was on the 5th floor
I complained to the receptionist on the afternoon duty and wanted to change rooms . He was argumentative and did not want to know
He would not change rooms. You booked it he kept telling me. Yes i did. Book it. But the clean smart suite you advertise on line .Not a old smelly stained horror movie suite We bought paper cups and water and remained outside the suite for the 2 nights we had booked
It is a dirty smelly Suite. That needs a lot of attention .book it if you want horror
john
Stayed 2 nights in May 2025