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El Carmen Hotel

3.0 star property
VIP Access

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Photo gallery for El Carmen Hotel

Courtyard view
Hallway
Front of property
Deluxe Double Room, 1 King Bed
Reception

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
3a. Avenida Norte #9, Antigua Guatemala, Sacatepequez
  • Place, Central Park
    ‪2 min walk‬
  • Place, Santa Catalina Arch
    ‪3 min walk‬
  • Place, Antigua Guatemala Cathedral
    ‪3 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪64 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(19 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

7.8 out of 10
Good
(8 reviews)
  • 25 sq m
  • Sleeps 4
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

Double Room, 1 Queen Bed

8.6 out of 10
Excellent
(15 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

8.6 out of 10
Excellent
(17 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite

Family Suite

Family Suite

  • 25 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

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About this property

El Carmen Hotel

This smoke-free hotel features a restaurant, a bar/lounge, and a rooftop terrace. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, spa services, and a meeting room.
El Carmen Hotel offers 22 air-conditioned accommodations with hair dryers and irons/ironing boards. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
Our customers tell us they can't get enough of the free breakfast at El Carmen Hotel. During your stay, you're just a quick walk from Central Park. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Guests have great things to say about the breakfast and the proximity to shopping
  • Steps from Central Park and Antigua Guatemala Cathedral
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, spa services, and a vending machine are also featured at El Carmen Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Antigua Guatemala hotel is smoke free.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
El Carmen Hotel has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 300 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Carmen Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
El Carmen Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel El Carmen
Hotel El Carmen Antigua Guatemala
El Carmen Antigua Guatemala
Hotel El Carmen
El Carmen Hotel Hotel
El Carmen Hotel Antigua Guatemala
El Carmen Hotel Hotel Antigua Guatemala

El Carmen Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 511 out of 792 reviews
Rating 8 - Good. 162 out of 792 reviews
Rating 6 - Okay. 82 out of 792 reviews
Rating 4 - Poor. 24 out of 792 reviews
Rating 2 - Terrible. 13 out of 792 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Silhi

Travelled with family
Liked: Cleanliness, amenities
Excellent stay! Very clean, food was amazing, sheets and towels were very comfortable. Overall great experiences, even enjoyed a massage!
Stayed 1 night in Feb 2026

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, property conditions & facilities
This place was excellent!! Rooms were clean. The ambiance is beautiful. The roof top restaurant was amazing.Sara at the from desk was really helpful. Lilly from concierge went above and beyond with helping us plan our trip.
Stayed 1 night in Feb 2026

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff was amazing. Good food.
Stayed 2 nights in Jan 2026

10/10 Excellent

Roberto, Trujillo Alto

Liked: Cleanliness, property conditions & facilities
Everything was great. Personnel was amazing. Rooftop restaurant is really good.
Stayed 1 night in Jan 2026

10/10 Excellent

Courtnee

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were pleasant and helpful. Hotel is in a nice location
Stayed 2 nights in Jan 2026

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely nice and the breakfast with a view was amazing. That alone is worth staying there. The lunch and dinner were good as well, the drinks were ok. As we found in Guatemala, most drinks are just ok. The rooms are clean the shower decent. The only con is that you WILL hear people starting at 0530-0600 dragging their luggage and chatting loudly every day so just plan on getting up at that time.
Stayed 3 nights in Jan 2026

10/10 Excellent

Dana

Liked: Cleanliness, amenities, property conditions & facilities
The room was fabulous, very clean, smelled amazing and bed was very comfy. I especially enjoyed the rain shower and the convenient location. The staff was so friendly, spoke English which was very helpful, and the food in the restaurant was incredible. I would highly recommend El Carmen!
Stayed 2 nights in Jan 2026

10/10 Excellent

Roxana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay, pretty close to everything
Stayed 2 nights in Jan 2026

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities
Everything was perfect. The staff very helpful and in a great location.
Stayed 4 nights in Jan 2026

6/10 Okay

Jennifer

Stayed 2 nights in Jan 2026

10/10 Excellent

Molly E

Quick efficient no problem
Stayed 1 night in Jan 2026

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING WAS COOL AND THE STAFF WERE ALL NICE! WENT OUT THEY WAY TO SWITCH MY ROOM FOR ME! INCLUDED BFAST WAS GOOD & FRESH, WISH IT CAME W/MEAT & MORE OPTIONS BESIDES PORK BACON! THE VIEWS WERE LOVELY FROM THE ROOFTOP & WALKING DISTANCE TO THE ARCH, CENTRAL PARK & CERRO DE LA CRUZ! I WILL BE BACK!
Stayed 5 nights in Nov 2025

10/10 Excellent

Roweena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly helpful staff as super comfortable bed and a lovely breakfast included
Stayed 1 night in Jan 2026

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities
Nice room, excellent bed, and nice roof top terrace to have breakfast and hang out. Central location. Super friendly and attentive staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

Michaela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooftop here was AMAZING, and the included breakfast was a brilliant perk. The staff was so lovely, the room was spacious, and the bathroom was great. Location was peak as well, would recommend staying at El Carmen.
Stayed 2 nights in Jan 2026

10/10 Excellent

Dorene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many choices for breakfast welcoming staff comfortable beds, very clean great towels
Stayed 2 nights in Jan 2026

10/10 Excellent

Carmen

Stayed 1 night in Jan 2026

10/10 Excellent

alba

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised. Excellent location and friendly staff!
Stayed 1 night in Dec 2025

4/10 Poor

Nadijah

Travelled with partner
Disliked: Amenities, property conditions & facilities
The floor boards were old, tattered, and separating in multiple rooms including mine. The rooms smelled like mold/mildew. The floors had dirt/dust particles. The sheets had a tint to them that made me feel like they’ve been used way too many times. There were multiple moths in my room. There was some sort of water issue and our water stopped working in the middle of the night and we never received an alert or explanation, outside of us walking out to the foyer and seeing maintenance working on what appeared to be a water main break. No apologies from the staff or alternative options to use bathrooms, brush teeth, or shower. Before the water issued the night before we did use the shower and it was great pressure and heating wise… a little too hot if you’re not careful. Also the food was great.
Tattered floor boards throughout room
Tattered floor boards throughout room
Delicious breakfast
Delicious breakfast
Stayed 2 nights in Dec 2025

2/10 Terrible

Neha

Travelled with family
Disliked: Property conditions & facilities, room comfort
The room was extremely musty. I am pretty sure there is mold in the hotel. It felt like a health hazard.
Stayed 1 night in Dec 2025

8/10 Good

Amit

Staff was nice and the roof top was great and breakfast was great.
Stayed 2 nights in Dec 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast on the rooftop with stunning views of the volcanoes. Great friendly staff!! Would come back here again.
Stayed 3 nights in Dec 2025

8/10 Good

Lorela

Liked: Staff & service, amenities
The staff was absolutely great and our highlight there - they were friendly, welcoming and helpful! The room we stayed at was very small and the bathroom even smaller, with a shower were you couldn't even stand in straight. Moreover, it was very noisy at any time of the day or night, so very difficult to res
Stayed 3 nights in Dec 2025

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast !
Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025