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El Carmen Suites

4.5 star property

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Garden
Down duvets, individually decorated, individually furnished, free WiFi
Exterior detail
Lobby
TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
9 Poniente 17, Antigua Guatemala, Sacatepéquez, 3001
  • Place, San Jose el Viejo Ruins
    ‪3 min walk‬
  • Place, Central Park
    ‪8 min walk‬
  • Place, Antigua Guatemala Cathedral
    ‪10 min walk‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪68 min drive‬

Room options

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Exterior
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4.4 out of 5, Excellent, 299 reviews
The price is €58
includes taxes & fees
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About this property

El Carmen Suites

A restaurant, a rooftop terrace, and a coffee shop/cafe are available at this hotel. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include spa services, concierge services, and dry cleaning.
El Carmen Suites offers 32 accommodations with complimentary toiletries. Each accommodation is individually furnished and decorated. Beds feature down comforters. Televisions come with cable channels.

Bathrooms include showers. This Antigua Guatemala hotel provides complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, facials, and body scrubs.
Our customers tell us they can't get enough of the free breakfast at El Carmen Suites. During your stay, you're just a quick walk from Central Park. Features include free WiFi in public areas and free self parking, plus a restaurant.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self parking
  • Dining options include a coffee shop and a restaurant
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the breakfast and the helpful staff
  • Within a 10-minute walk of Central Park and Antigua Guatemala Cathedral
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is available daily. Public spaces have free WiFi. There are 2 meeting rooms available. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, spa services, and a vending machine are also featured at the luxury El Carmen Suites. The hotel can provide concierge services and wedding services. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Antigua Guatemala hotel.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
El Carmen Suites has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 500 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Rooftop terrace

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • 2 floors
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from December 1 2024 to September 4 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 15.0 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 20 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 65 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 10 (one-way)
  • Pet fee: USD 15.0 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
El Carmen Suites offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

El Carmen Suites Hotel Antigua Guatemala
El Carmen Suites Hotel
El Carmen Suites Antigua Guatemala
El Carmen Suites
Carmen Suites Antigua Guatema
El Carmen Suites Hotel
El Carmen Suites Antigua Guatemala
El Carmen Suites Hotel Antigua Guatemala

El Carmen Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 129 out of 255 reviews
Rating 8 - Good. 68 out of 255 reviews
Rating 6 - Okay. 35 out of 255 reviews
Rating 4 - Poor. 15 out of 255 reviews
Rating 2 - Terrible. 8 out of 255 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Maria

Travelled with family
Stayed 2 nights in Sep 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great and smooth. Staff was very pleasant and friendly, attentive to guests. Would stay here again. Definitely recommend.
Stayed 2 nights in Nov 2024

6/10 Okay

Roberto

Liked: Staff & service, amenities
Es una casa colonial antigua como muchas Lo que no me gustó es que mi habitación 27 no tenía ventilación y olía a moho, igual que la cortina que tapaba una ventana que no se abría. Están dejando morir una enredadera muy bonita en el patio central por falta de control de un insecto que la está matando
Stayed 2 nights in Nov 2024

8/10 Good

Edwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Julia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No fue lo que esperábamos de acuerdo a lo ofrecido en el sitio web y había humedad en la habitación, quedaba justo en la entrada del hotel y se escuchaba el ruido de la calle y de las personas que llegaban pasada la media noche.
Stayed 1 night in Oct 2024

10/10 Excellent

WILLIAM, LAS VEGAS

Stayed 3 nights in Sep 2024

8/10 Good

Vernaliza

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff and service was amazing. Everyone was so accommodating and friendly. Food was good. The place was beautiful especially the roof. We did noticed that you can easily hear noises from the outside of our room. Overall, it was a great stay. Definitely recommend this place!
Stayed 4 nights in Oct 2024

10/10 Excellent

David E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant was excellent. The service was excellent and the room was very comfortable. It would have been nice to have some English cable TV but it was not a show stopper. I loved this hotel and would stay there again.
Stayed 4 nights in Sep 2024

10/10 Excellent

ALVIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it
Stayed 2 nights in Oct 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean facilities. Enjoyed my stay there. It was nice because it’s walking distance from Antigua Central Park.
Stayed 4 nights in Oct 2024

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy Suites, Delicious Breakfast and Safe Environment! 10/10 Recommend
Stayed 1 night in Oct 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities
Walkable distance from the main park of the city. Parking is included which is a plus.
Stayed 1 night in Sep 2024

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a lot of nice touches. They really care and I like the rooftop terrace. Good value.
Stayed 1 night in Sep 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 1 night in Sep 2024

8/10 Good

rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area accesible walkable friendly staff. Good food
Stayed 1 night in Jun 2024

10/10 Excellent

Posholima

Liked: Cleanliness, staff & service, property conditions & facilities
Really good
Stayed 1 night in Aug 2024

8/10 Good

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Navaratnam, Rancho Cucamonga

It was in a quiet neighborhood, had no air-condition
Stayed 2 nights in Aug 2024

10/10 Excellent

Kunayaq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful & quiet property, breakfast was included & delicious.
Stayed 2 nights in Aug 2024

10/10 Excellent

HUGO, Georgetown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel to visit in Antigua. Easy check in and check out. Close to and walkable to the center of town.
Stayed 3 nights in Aug 2024

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful colonial building, big room, delicious a la carte breakfast. Shame about cracks on the floor in my room, that could be safety hazard, and there was nowhere to hang towels
Stayed 3 nights in Aug 2024

10/10 Excellent

Limberth Arce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, nice location, great breakfast.
Stayed 3 nights in Aug 2024

10/10 Excellent

Vivian, Maywood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at El Carmen Suites. We were welcome with a refreshing drink-which is a nice touch. The room is spacious, clean and the staff is friendly, welcoming and helpful. The breakfast was delicious and you have so many options. The view from the terrace is spectacular! We witness the volcano Fuego erupting. The lush greenery is beautiful. The room gets stuffy so a fan definitely helps. Some guests kept their doors open since it gets so hot in the room. If you ask, the staff will gladly get you a fan. The only issue is a foul smell that comes from the septic system at certain times of the day but since we mostly spent the day out it was not an issue but we did notice it when we return to the room. Overall, great price, location and service. I would definitely recommend.
Stayed 2 nights in Aug 2024

8/10 Good

Jose Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The climate was warm, the room has very little ventilation and one of the rooms had NO fan on it. Not a comfortable night to sleep in.
Stayed 1 night in Aug 2024