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Citystay

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Photo gallery for Citystay

Egyptian cotton sheets, premium bedding, desk, laptop workspace
Room amenity
Living room
Living area
Front of property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
43 Burchtgracht, Antwerp, Vlaanderen, 2000
  • Place, Steen Castle
    ‪2 min walk‬
  • Place, Antwerp Market Square
    ‪3 min walk‬
  • Place, Antwerp City Hall
    ‪3 min walk‬
  • Airport, Brussels (BRU-Brussels - National)
    ‪39 min drive‬

Room options

View all photos for Deluxe Double Room, City View

Egyptian cotton sheets, premium bedding, desk, laptop workspace

Deluxe Double Room, City View

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, Courtyard View

Living area

Deluxe Double Room, Courtyard View

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, Multiple Beds, Non Smoking

Deluxe Suite, Multiple Beds, Non Smoking

Deluxe Suite, Multiple Beds, Non Smoking

9.8 out of 10
Exceptional
(8 reviews)
  • City view
  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

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About this property

Citystay

This smoke-free hotel features a refrigerator in a common area, express check-in, and express check-out. WiFi in public areas is free. Other amenities include tour/ticket assistance and multilingual staff assistance. Housekeeping is available once per stay.
Citystay offers 7 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads and hydromassage showerheads, and hair dryers. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Citystay, you're just a quick walk from Antwerp Market Square. Free WiFi in public areas and a roundtrip airport shuttle (surcharge) are available.
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • Steps from Butcher's Hall and Steen Castle
  • Airport shuttle service available for a fee
Citystay offers its guests multilingual staff, tour/ticket assistance, and express check-in. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Citystay also features express check-out and a refrigerator in a common area.

This Antwerp hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (EUR 31 per day)
  • 24-hour return airport shuttle (surcharge)

Things to do

  • Bicycle storage

Conveniences

  • Luggage storage
  • Shared refrigerator

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Handrails in hallways (80 centimetre high)
  • Handrails in stairways (80 centimetre high)
  • Hardwood flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; your host will greet you
Information provided by the property may be translated using automated translation tools

Access methods

Access code, host will greet you

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.58 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 90 per vehicle (one-way)
  • Nearby parking fee: EUR 31 per day(328 ft away; open 24 hours)
  • Late check-out fee: EUR 15 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Citystay offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information and an access code. The host will greet guests on arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

CITYSTAY Hotel Antwerp
CITYSTAY Antwerp
CITYSTAY Hotel
CITYSTAY Hotel
CITYSTAY Antwerp
CITYSTAY Hotel Antwerp

Citystay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 55 out of 71 reviews
Rating 8 - Good. 13 out of 71 reviews
Rating 6 - Okay. 1 out of 71 reviews
Rating 4 - Poor. 1 out of 71 reviews
Rating 2 - Terrible. 1 out of 71 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Clean, roomy, convenient.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

ELENI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really have enjoyed our stay. Big rooms, clean, friendly service.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Helen Grace M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks small from the outside but the room is really huge and the additional toilet was a bonus! The beds are big and comfortable.I would definitely recommend this hotel
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room quality and location for the price
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms. There is no staff on site but they are available via text message
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was great and the staff was responsive.
Stayed 2 nights in Oct 2022
Verified

8/10 Good

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option in Antwerp

Great location. Excellent service. Nice rooms with space to swing a cat. All in all a great place!
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Johann

Liked: Cleanliness, property conditions & facilities, room comfort
Well equipped, well located in town. Efficient.
Stayed 1 night in Feb 2024
Verified

8/10 Good

ILSE

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel - clean, quiet and safe - located in the heart of old town and closed to all main attractions. The room has all necessary amenities . Coffee , tea maker and bottled water were a great plus. A lot of great restaurants are just in a few steps away. Would definitely recommend this place to stay.
Stayed 3 nights in Jan 2023
Verified

10/10 Excellent

Ehsanul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really this property was best for my trip. Only doesn't have Freeze and Microwoven.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful small hotel

CITYSTAY has eight or ten rooms in a quiet building in the historic district. I understand the rooms were remodeled in May 2019, which is consistent with the wonderful room we had. Our room was large, recently remodeled with quality, and had a great air conditioning system and mattress. I would definitely stay at this hotel again.
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received prompt reply when I message the owner for help. My family is very happy with the room. I will highly recommend citystay when you make your stop in Antwerp. (:
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Located on the edge of the central historic district, with its winding cobblestone streets, Citystay was a bit difficult to find. Once there, however, we were in easy walking district of the main sites as well as the university district, opera area, and southern museums. The room/studio apartment was very large, sunny, comfortable, and perfectly outfitted with furniture and equipment. In fact it was a better hotel room than our follow-on room in Amsterdam, at one-third of the cost. Citystay is a bit of a walk from the tram stop but very good value.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, property conditions & facilities
Excellent property and great location. No onsite staff. If your cell phone is limited in Belgium it is difficult to get into the property as they text to entry code to you. Very nice and clean but no bodywash or shampoo was in the dispenser. Bring your own.
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is so dirty. The amount of hair in the bed and comforter was ridiculous. The towel in the bathroom was so full of hair. I asked if the room had been cleaned, the guy was a jerk. I told him I would not sleep on the sheets. He said I could go down stairs and grab “clean” sheets or he would do it tomorrow. I had no problem grabbing clean sheets. The sheets were thrown in a large Landry hamper. NOT CLEAN!!! All he had to say was sorry for the dirty sheets and room. He was so rude and no accountability. I decided to leave that day and not stay there. He was nice enough??? To tell me he “didn’t need to deal with this and I could find somewhere else to stay and would refund my money. He only refunded part of the money
Verified

10/10 Excellent

sandro

Liked: Cleanliness, staff & service, amenities
Quarto amplo, banho ótimo, localização perfeita.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Espen

Liked: Cleanliness, amenities
Rent og ryddig. Sentralt til gamlebyen. Bra valuta for pengene.
Stayed 3 nights in Nov 2025
Verified

8/10 Good

YeeHan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Een zeer schone en ruime appartement voor een gezin met jonge kinderen. Appartement is voorzien van alle gemakken om je verblijf zo aangenaam mogelijk te maken. Alles was op loopafstand bereikbaar ( centrum, winkels, bezienswaardigheden). Parkeergarage om de hoek, ideaal om je bagage af te droppen. Host reageert direct op al je vragen, super attent en vriendelijk! Wij hebben een super verblijf gehad in deze accommodatie. Mocht je een verblijf zoeken in het hartje Antwerpen, zoek niet verder dit is het verblijfsadres waar je moet zijn!!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles geweldig! Vooral de bedden 😍😍😍! Ik heb in tijden niet zo lekker geslapen. Wij komen zeker terug! Om rekening mee te houden / te verbeteren: - parkeren! 31€ voor een dagkaart in de parkeergarage vlakbij is best erg veel geld en toch een stukje lopen. Als daar een betere oplossing voor is, houden we ons aanbevolen. - er is geen tv op de kamer (hoewel we het nu niet gemist hebben) - er is geen lift, wij hadden geen problemen met de trap, was ook maar 1 etage, maar voor anderen wel iets om rekening mee te houden
Plekje voor je spullen
Hotelkamer
Uitzicht vanuit de kamer
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We hebben een fantastisch verblijf gehad. Tobias is een geweldige gastheer, erg service gericht. De kamers zijn ontzettend ruim en sfeervol. De bedden liggen heerlijk! Op loopafstand kan de auto geparkeerd worden voor 6 euro per 24 uur. Gelijk om de hoek kan de auto geparkeerd worden voor 30 euro per 24 uur. Volgende keer reserveren we zeker weten de 4 persoonskamer, die zag er ook geweldig uit. Bedankt voor ons fijne verblijf!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Mei Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨、舒服，距離聖母教堂很近！只是沒有電梯，要自己扛行李上樓喔！不過其他一切都非常的好！
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Jesús

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Jan 2024
Verified

8/10 Good

Chantal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede bedden, alles netjes, goede douche, en op loopafstand van het centrum. Wij hebben genoten. Wel 1 tip, ontkalk de waterkoker, zat allemaal kalk in. Verder alles tip top in orde, super!
Stayed 1 night in Oct 2023