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Hotel Carrizal Spa

2.5 star property

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Photo gallery for Hotel Carrizal Spa

Water park
Rooftop terrace
Superior Room
Superior Room
Business centre

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
Domicilio Conocido S/N, Congregacion Aguacaliente, Apazapan, VER, 91647
  • Place, El Lencero Ex-Hacienda Museum
    ‪58 min drive‬
  • Airport, Xalapa, Veracruz (JAL-El Lencero)
    ‪54 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Campestre

Campestre

Campestre

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Carrizal Spa

2 restaurants, 8 outdoor pools, and a full-service spa are available at this smoke-free hotel. Self parking is free. Other amenities include a bar/lounge, a rooftop terrace, and WiFi in public areas.
Hotel Carrizal Spa offers 53 air-conditioned accommodations, which are accessible via exterior corridors and feature blackout drapes/curtains. Bathrooms include showers. Housekeeping is provided daily.
8 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Carrizal. Services include deep-tissue massages and massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily. There are hot springs open between 8:00 AM and 7:00 PM.
At Hotel Carrizal Spa, you'll find features like free self parking, plus 8 outdoor pools and 2 restaurants.
  • Free self parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Full breakfast served daily for a fee
  • WiFi in some public areas for a fee
  • Take a swim in the 8 outdoor pools
  • Indulge with massages or hydrotherapy at Carrizal
  • Services include tour or ticket assistance, luggage storage, and wedding services
  • Onsite recreation includes hot springs, a playground, and ziplining
  • 20.5 mi (33.1 km) from Saint Francis Municipal Market and 20.6 mi (33.1 km) from Actopan Church
  • Airport shuttle service available for a fee
As a guest of Hotel Carrizal Spa, you'll find a full-service spa, hot springs, and 8 outdoor swimming pools. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee.

There are 2 meeting rooms available. A rooftop terrace, spa services, and barbecue grills are also featured at the family-friendly Hotel Carrizal Spa. Self parking is free.

This Apazapan hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 8:30 AM to 12:30 PM.
Hotel Carrizal Spa has 2 restaurants on site.

Property amenities

Internet

  • Available in some public areas: WiFi (MXN 15 for 2 hours)

Parking and transport

  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 8:30 AM to 12:30 PM for a fee: MXN 150 to 200 for adults and MXN 70 to 120 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • 8 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Hot springs
  • Playground
  • Ziplining

Family friendly

  • 8 outdoor pools
  • High chair
  • Playground

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Outdoor entertainment area
  • Rooftop terrace

Full-service spa

  • Deep-tissue massages
  • Hot springs
  • Hot springs open from 8:00 AM - 7:00 PM
  • Hot springs water temperature - 39 ºC
  • Hydrotherapy
  • Spa open daily

Accessibility

  • No lift

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Access via exterior corridors
  • Air conditioning
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:30 PM

Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately MXN 150 to 200 for adults, and MXN 70 to 120 for children
  • Fee for wireless internet in public areas: MXN 15 (for 2 hours, rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Hot springs access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Carrizal Spa Apazapan

Carrizal Hotel Spa Apazapan

Carrizal Spa Apazapan

Hotel Carrizal Spa Hotel

Hotel Carrizal Spa Apazapan

Hotel Carrizal Spa Hotel Apazapan

Hotel Carrizal Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 50 reviews
Rating 8 - Good. 8 out of 50 reviews
Rating 6 - Okay. 7 out of 50 reviews
Rating 4 - Poor. 3 out of 50 reviews
Rating 2 - Terrible. 8 out of 50 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Sandra Milena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super relaxing stay and friendly staff. Restaurant served great food
Front desk/check in area
Stayed 5 nights in Nov 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of nature
Stayed 1 night in May 2024

4/10 Poor

Alejandra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location and facilities were pleasant, however the service by the staff was horrendous. Staff was very negative and rude when they finally acknowledged guests. They made us feel as if we were an inconvenience to them. They were not willing to even step up to the standards of hospitability of offering options. Very poor attitude by staff. My family has been going to Carrizal for over 60 years and will continue their visits, however it's disappointing that we can't expect better service. Great service by Jazmin & Maira, the Massage Therapist who went out of their way to assist us. Thank you both and to Beto for listening to my concerns.
Stayed 1 night in Jun 2023

8/10 Good

MARIA DE LOS ANGELES, TIJUANA

Stayed 1 night in Feb 2026

2/10 Terrible

Héctor

Stayed 1 night in Jan 2026

10/10 Excellent

ANA GRISELDA

Stayed 1 night in Jan 2026

8/10 Good

Eugenia Magaly

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
El lugar es increíble, el único problema es la comida. Pasé 3 dias.. las alberca y todo el lugar está super bien. El tema se complica para comer si tu estacia es larga, porque no hay frigobar o refrigeradores para llevar cosas para comer, el restaurante tiene precios moderados pero no es rica y las personan que colaboran ahí no son muy amables.
Super tranquilo y relajante
Stayed 3 nights in Dec 2025

2/10 Terrible

Jonatan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No tiene nada de spa, las habitaciones están limpias, sin embargo la fosa de aguas termales, sus orillas están enlamadas; no hay internet, te venden unas fichas pero solo funciona para el whats app si acaso.
Stayed 2 nights in Dec 2025

4/10 Poor

Fernando

Travelled with family
Disliked: Cleanliness
Falta de conocimiento en general unas personas daban una información y otras manejaban otra información, habitaciones con olor a drenaje, falta de iluminación así como de limpieza, se encuentran las habitaciones descuidadas y muy descuidadas, para nada el valor de la habitación con lo obtenido
Stayed 1 night in Jan 2026

10/10 Excellent

EDGAR

Travelled with partner
Liked: Amenities
EXCELENTE
Stayed 2 nights in Dec 2025

10/10 Excellent

Magali

Stayed 1 night in Nov 2025

10/10 Excellent

Wendy Jhoanna

Stayed 2 nights in Nov 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue excelente
En familia todo se disfruta mejor!
Hermosos paisajes ,en donde uno se pare 🏞️❤️.
Stayed 1 night in Nov 2025

8/10 Good

Aholibama

Travelled with family
Liked: Cleanliness, staff & service
Amables
Stayed 1 night in Nov 2025

10/10 Excellent

Alberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien muy tranquilo x comida no se sufre ya que están los restaurantes pero si no llevas mucho dinero en la entrada venden antojitos muy ricos y económicos todo muy bien
Stayed 1 night in Sep 2025

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No hay internet (ni señal telefónica) y a pesar de ser huésped te hacen pagar por el uso, el cual es en partes muy específicas (solo restaurant) y por tiempo limitado. No existe transporte público que te lleve hasta el lugar, debe ser con auto particular o taxi el cual debes considerar el costo. El camino para bajar del hotel al balneario no es muy cómodo pues es de piedra y tiende a ser un poco peligroso y resbaloso, se podrían mejorar sus escalones. Nos tocó día de limpieza de las albercas y las empezaron a vaciar en la tarde noche, sin embargo estuvieron listas y muy limpias para el día siguiente. Las habitaciones son bastante espaciosas y cómodas solo faltó tapete/toalla para salir de la regadera. La limpieza de la habitación es buena. Respecto al restaurante los costos son un poco elevados para la comida que es promedio (sabor, calidad y variedad). No hay tiendas ni ningún comercio fijo cerca por lo que te ves obligado a consumir y/o comprar exclusivamente ahí, lo que existe son puestos de comida semifijos que solo están por la mañana.
Stayed 1 night in Aug 2025

8/10 Good

María Teresa

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

MARTHA

Travelled with family
Liked: Cleanliness, staff & service, amenities
La alberca termal está muy grande y las otras albercas también muy bien, mucha vegetación muy bonita. Lo malo es que los pisos y accesos están un poco descuidados
Stayed 1 night in Aug 2025

10/10 Excellent

silvia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Solo falta línea de teléfono
Agua termal
Buena vegetación. Muchas aves
Albercas excelente
Zona amplia
Stayed 2 nights in Jul 2025

8/10 Good

Erik Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like
Stayed 1 night in Jan 2025

2/10 Terrible

Fernando

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HICIMOS UNA RESERVACIÓN DE DOS HABITACIONES PARA PASAR UNA NOCHE Y CUANDO LLEGAMOS NO NOS PERMITIERON INGRESAR UNA MASCOTA DE RAZA MUY PEQUEÑA DE 2 MESES DE EDAD, SIN EMBARGO ELLOS SÍ TENÍAN COMO MASCOTA DEL HOTEL A UN GATO DE MUCHA MAS EDAD Y TALLA MAYOR QUE SE TIRABA INCLUSIVE SOBRE LOS SILLONES DE LA RECEPCIÓN. PEDIMOS QUE TUVIERAN CRITERIO SOBRE LA EDAD Y TALLA DE NUESTRA MASCOTA SIN EMBARGO NO LO HUBO, LES EXPLICAMOS QUE POR LA EDAD NUESTRA MASCOTA NO SALDRÍA DE SU CONTENEDOR Y NO HABRÍA MOLESTIA PARA NINGÚN OTRO HUESPED PUES NO LA TENDRÍAMOS EN SITIOS "PUBLICOS" DEL HOTEL SINO QUE LA MANTENDRÍAMOS EN LA HABITACIÓN. SOLAMENTE POR LA NOCHE QUE ESTARÍAMOS EN EL SITIO.
Stayed 1 night in Dec 2024

4/10 Poor

Arturo

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
La atencion del personal deja mucho que desear, hasta cierto punto estas incomunicado por que no hay señal de telefono y el wifi es unicamente en el restaurante con cobro, las habitaciones necesitan mucho mantenimiento, el precio es excesivo, falta de flexibilidad por parte del personal, son bastante cuadrados, no hay pagos electronicos lo cual te deja con pocas opciones
Stayed 1 night in Dec 2024

10/10 Excellent

Hirokazu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

satisfecho

Estoy muy contento por los servicios que nos brindan.
Stayed 1 night in Dec 2024

6/10 Okay

NABOR

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
puerta con problemas para habrir, regadera tapada no hay wi-fi por la noche muy oscuro
Stayed 1 night in Nov 2024

2/10 Terrible

roberto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy austeras no tienen pantalla ni internet muy caras para lo que ofrecen
Stayed 2 nights in Nov 2024