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Sleep Inn Asheville - Biltmore West

2.5 star property

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Photo gallery for Sleep Inn Asheville - Biltmore West

Breakfast area
Lobby
Lobby
Standard Room, 1 King Bed, Non Smoking
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View in a map
1918 Old Haywood Rd, Asheville, NC, 28806
  • Place, WNC Farmers Market
    ‪3 min drive‬
  • Place, French Broad River
    ‪3 min drive‬
  • Place, Asheville Outlets
    ‪4 min drive‬
  • Airport, Asheville, NC (AVL-Asheville Regional)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(18 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking

9.2 out of 10
Wonderful
(43 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Sleep Inn Asheville - Biltmore West

Hotel in Asheville with free parking
Along with a fitness center, this hotel has a 24-hour business center and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities.
Sleep Inn Asheville - Biltmore West offers 74 accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include showers and complimentary toiletries.

This Asheville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Sleep Inn Asheville - Biltmore West. During your stay, you'll be close to Biltmore Estate. Enjoy features like free WiFi in public areas and free self parking, plus a gym.
  • Free WiFi and wired Internet
  • Free self parking and RV/bus/truck parking
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 5 minutes by car from WNC Farmers Market and 5 minutes from Center for Spiritual Living
Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. A fitness center, a vending machine, and tour/ticket assistance are also featured at the business-friendly Sleep Inn Asheville - Biltmore West. Self parking is free.

Smoking is allowed in designated areas at this Asheville hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 30 mi (48 km) of the property will not be allowed to check in
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Biltmore West
Sleep Inn Biltmore
Sleep Inn Biltmore Hotel
Sleep Inn Biltmore Hotel West
Sleep Inn Biltmore West
Sleep Inn Asheville Biltmore West Hotel
Sleep Inn Biltmore West Hotel
Sleep Inn Asheville Biltmore West
Sleep Asheville Biltmore West
Sleep Inn Asheville - Biltmore West Hotel
Sleep Inn Asheville - Biltmore West Asheville
Sleep Inn Asheville - Biltmore West Hotel Asheville

Sleep Inn Asheville - Biltmore West Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 1000 reviews
Rating 8 - Good. 343 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 31 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Vanessa

Stayed 1 night in Oct 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, the staff was very professional and easy to work with, our stay was only one night but it was comfortable.
Stayed 1 night in Oct 2025

10/10 Excellent

janet

Stayed 1 night in Oct 2025

8/10 Good

Paul

Stayed 1 night in Oct 2025

2/10 Terrible

sterling

Business traveller
Disliked: Cleanliness, staff & service, amenities
Subpar at best! It seems that Choice Hotels and India have a partnership and standards are not of US caaliber, but India standards are evident here. Stains, roaches and the likes are what they bring for your enjoyment. Ownership's Bad Attitude from the foreigners towards certain people of color is very evident as well. Using words like "Its your fault" when inquiring about customer service and bickering about standards.
Stayed 1 night in Nov 2025

10/10 Excellent

Kathleen

Stayed 1 night in Oct 2025

6/10 Okay

Wendelin, Brier

Stayed 1 night in Oct 2025

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and pleasant. Rooms were comfortable, sleep was good. Breakfast was nice touch!
Stayed 1 night in Oct 2025

10/10 Excellent

John

Stayed 1 night in Oct 2025

6/10 Okay

Virginia

Stayed 1 night in Oct 2025

2/10 Terrible

Alex Morgan

Stayed 2 nights in Oct 2025

10/10 Excellent

Kim

Very good
Stayed 1 night in Oct 2025

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness
It was a convienent safe room.
Stayed 1 night in Oct 2025

8/10 Good

Vici

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N
Stayed 2 nights in Oct 2025

8/10 Good

Darnetta

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was fine but the front desk attitude sucked majorly
Stayed 2 nights in Oct 2025

6/10 Okay

Jennifer

Stayed 1 night in Oct 2025

6/10 Okay

Emma

Travelled with partner
Disliked: Cleanliness, staff & service
You get what you pay for, staff wasn’t readily available and the lobby smelled
Stayed 4 nights in Oct 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches everywhere!

Our stay was terrible! We checked in around 3 and put our bags in the room and my suitcase on one of the beds. We left and spent the evening in Asheville. We came back to the room to unwind and shower around 8. When i moved my suitcase, there were two roaches that had crawled under it. We then looked at the wall and saw two more roaches. We took pics and a video but i am not gonna post them here. At that, i went to the front desk to ask for a different room. The front desk guy said that they were fully booked. So i asked for a refund. He said that he couldn’t give me a refund at the time unless maintenance could come to the room and confirm the roaches but also said that he was the only employee on site. Of course i was furious because i had showed him a video already. I immediately booked a room at another hotel and went back to our room to get our bags. Upon leaving the premises i went back one more time to turn in my keys. At that, the guy at the front desk said that if i decided to stay, he would give me a 50% refund, and if i left at that moment, his manager said that i would receive a 100% refund. Of course, i left at that moment. If you stay at this property in room 204, please be careful that you don’t take any little critters home with you!
Stayed 1 night in Oct 2025

10/10 Excellent

Earl, Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great night. Slept well and breakfast filled me and the family up.
Stayed 1 night in Sep 2025

2/10 Terrible

laxman

Disliked: Staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming
Stayed 1 night in Sep 2025

8/10 Good

janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room was quiet and parking was easy. The breakfast was ok but the coffee and tea 24 hrs was excellent
Stayed 5 nights in Sep 2025