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Best Western River Cities

2.5 star property

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Photo gallery for Best Western River Cities

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Larger Room)
Lobby
Lobby
Free daily full breakfast
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
31 Russell Plaza Dr, Russell, KY, 41101
  • Place, Ashland Town Center
    ‪2 min drive‬
  • Place, Camden Park Amusement Park
    ‪20 min drive‬
  • Place, Marshall University
    ‪30 min drive‬
  • Airport, Huntington, WV (HTS-Tri-State)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

9.6 out of 10
Exceptional
(15 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Larger Room)

A hotel room with two beds, a desk, a chair, a lamp, and a window.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Larger Room)

  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Larger Room)

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

A hotel room with two beds, a desk with a TV, and a lamp.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

10.0 out of 10
Exceptional
(5 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;Larger Room)

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

1 King Bed, Non-Smoking, Sofa, Microwave and Refrigerator, Wi-Fi, Walk in Shower

  • Sleeps 2
  • Free Wi-Fi

1 King Bed, Non-Smoking, Larger Room, Sitting Area, Microwave and Refrigerator, Wi-Fi, Walk in Shower

  • Sleeps 2
  • Free Wi-Fi

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi, Walk in Shower

  • Sleeps 4
  • Free Wi-Fi

2 Queen Beds, Non-Smoking, Larger Room, Sitting Area, Microwave and Refrigerator, Wi-Fi, Walk in Shower

  • Sleeps 4
  • Free Wi-Fi

Accessible-2 Queen, Mobility Accessible, Bathtub, Larger Room, Sitting Area, Microwave and Refrigerator, Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

Accessible-2 Queen, Mobility Accessible, Roll in Shower, Microwave and Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

Accessible-1 King, Mobility Accessible, Bathtub, Microwave and Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

Accessible-2 Queen,Mobility Accessible,Bathtub,Microwave and Refrigerator,Wi-Fi,Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

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About this property

Best Western River Cities

Along with a fitness center, this smoke-free hotel has a seasonal outdoor pool and a business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Best Western River Cities offers 58 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations are furnished with king sofa beds and desks. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

This Russell hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Cable television is provided. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
During your stay at Best Western River Cities, you'll be within walking distance of Fresenius Medical Care. Free breakfast, free WiFi in public areas, and free self parking are available.
  • Free full breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Steps from Ohio River Valley and a 2-minute drive from Fresenius Medical Care
Best Western River Cities offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is available daily. The business-friendly Best Western River Cities also features a fireplace in the lobby, laundry facilities, and a convenience store. Self parking is free.

This Russell hotel is smoke free.

Guests are served free full breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 9:30 AM on weekends

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • King sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Cities

Best Western River Cities

Best Western River Cities Ashland

Best Western River Cities Hotel

Best Western River Cities Hotel Ashland

Best River Cities Russell

Best Western River Cities Hotel

Best Western River Cities Russell

Best Western River Cities Hotel Russell

Best Western River Cities Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 247 out of 459 reviews
Rating 8 - Good. 143 out of 459 reviews
Rating 6 - Okay. 36 out of 459 reviews
Rating 4 - Poor. 18 out of 459 reviews
Rating 2 - Terrible. 15 out of 459 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Lorenzo

Stayed 1 night in Feb 2026

10/10 Excellent

Edward

Stayed 3 nights in Jan 2026

10/10 Excellent

Dakota

Stayed 1 night in Jan 2026

10/10 Excellent

Janice

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the staff very courteous!
Stayed 1 night in Dec 2025

10/10 Excellent

Kyle

Stayed 1 night in Jan 2026

10/10 Excellent

James

Stayed 1 night in Jan 2026

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

8/10 Good

Jeffery

Stayed 3 nights in Dec 2025

10/10 Excellent

Karen

Stayed 2 nights in Nov 2025

10/10 Excellent

Matthew, Bradenton

Stayed 4 nights in Dec 2025

8/10 Good

Marc

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Nov 2025

10/10 Excellent

Lindsay

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was nice. Scott helped us out as well as the lady that works overnights. The room was simple and clean. Breakfast was good for what it was. Stayed here last year and will stay next year for Thanksgiving and Christmas as well when we visit family.
Stayed 1 night in Nov 2025

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, amenities
The staff was extremely nice, I called ahead of time to make sure I wasn’t checking in too late and they were courteous and I already knew I had found a good place to stay. The room had not a single fault to it, I travel to the area about once a month or so and know where I’ll be staying each time now.
Stayed 2 nights in Nov 2025

10/10 Excellent

Esperanza

Stayed 1 night in Nov 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Attentive, kind staff and a clean room - what's not to love? Breakfast was great as well. I will definitely stay here again!
Stayed 1 night in Nov 2025

2/10 Terrible

Zenesto

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This review concerns my recent stay at the Best Western located at 31 Plaza Dr., Ashland, Kentucky, which was, without exaggeration, one of the most unacceptable and unsanitary lodging experiences I have ever encountered. I am submitting this in a factual and documented manner so that Best Western Corporate is fully aware of the conditions being allowed at this location. Before booking, I made a point to review the online ratings, which appeared reasonable. Based on that information, I expected a clean, safe, and standard-quality environment. What I actually experienced was the opposite. Upon entering the first room assigned to us, we observed cockroaches smashed on the wall and what appeared to be a clear infestation of live roaches underneath the mini fridge. This is not a minor cleanliness issue—it is a public health concern and a direct violation of expected sanitation standards for any hotel operating under a major franchise name. Additionally, the beds in the room were set extremely low to the ground, giving the appearance of makeshift or improperly maintained furniture, raising concerns about structural integrity and guest safety. Due to these conditions, we immediately requested a room change. We were reassigned to a room on the second floor, which presented its own serious issues. The entire floor had a strong and pervasive odor resembling sewage, making it impossible to feel comfortable or confident in the sanitary condition of the environment.
Cockroaches crawling around the mini fridge
Stayed 2 nights in Nov 2025

8/10 Good

Kalynda, Ironton

Stayed 2 nights in Nov 2025

8/10 Good

Jenny

Liked: Cleanliness, staff & service, amenities
It was all great except the water pressure, .
Stayed 1 night in Nov 2025

8/10 Good

Kayla

Stayed 1 night in Oct 2025

4/10 Poor

Caitlin

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The room was very dirty. Wrappers from previous guests, dirt, dust, and hair in the floor. There was a hole over the shower that could’ve been a camera. There was hair in the shower. The beds appeared clean and were comfortable.
Stayed 1 night in Nov 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean staff was very nice
Stayed 1 night in Oct 2025

4/10 Poor

garrett

Stayed 3 nights in Oct 2025

4/10 Poor

Christian

Stayed 2 nights in Oct 2025

10/10 Excellent

Khadijah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Erica, Cedar Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. The staff was helpful.
Stayed 4 nights in Oct 2025